George Harte Nissan
West Haven, CT
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My experience started with online contact with Tony. He provided a price and we also spoke on the phone to arrange a visit. I had several quotes from other dealerships closer to where I live but the Harte provided a price and we also spoke on the phone to arrange a visit. I had several quotes from other dealerships closer to where I live but the Harte quote was the best. My current vehicle was not in peak working condition. A purchase order was written up that day with an estimated trade in value. A loaner was provided for the weekend til I could get my trade in to their dealership. Everything went smoothly and the all people I was involved with were professional, courteous and flexible. I will remember this car buying experience as pleasant and Omar will always remember it because it was his first sale. Good luck Omar and may many more sales be in your future. More
Carl was easy to talk to and explained processes and procedures in way that was simple and easy to understand. When I picked up my new truck, he took the time to explain all the features it had and eve procedures in way that was simple and easy to understand. When I picked up my new truck, he took the time to explain all the features it had and even set up my blue tooth for me. I will be back in the summer to get another new truck for my boyfriend, and I will make my appointment with Carl again. Kevlin was an eager Sales Manager who definitely showed he wanted to make the purchase work for me. He does tend to talk too fast, and I believe this is a selling tactic he uses to push his sales. I knew what I wanted and what I wanted to pay, and it seemed like no matter how many times I explained my requirements to him he could not make the numbers work right away. He would miss a small detail (i.e. I only want 60 months for my term, not 61 or 69, 60!). He worked too fast to show me the "Monthly Payment". I did not care about the payement in respect to what I could afford. I can afford a lot more than what I am paying, but I did not want more than a 60 month term. By adding even just a few months, the end cost would have exceeded what I was willing to pay. So Kevlin is a great Sales Manager and did manage to make my terms work in the end, but he needs to slow down and LISTEN to the customer. He will be able to make better and faster offers, and spend less time with each customer, allowing more time with other customers. More
Both Dan and Jim were very professional yet very friendly, social and made the experience pleasant. Jim called to keep me posted on how things were going with locating the car and even called after friendly, social and made the experience pleasant. Jim called to keep me posted on how things were going with locating the car and even called after delivery to make sure i was pleased with the car More
The George Heart Nissan in West Haven guys are GREAT! I could not have asked for better people to work with. They walked me through every step of the process from picking out a car to fit my needs all the could not have asked for better people to work with. They walked me through every step of the process from picking out a car to fit my needs all the way through the end in filling out the paper work and signing off on everything. I had so many questions along the way and was so nervous about leasing but Justin and Leeland were so helpful in taking the time to explain everything to me so I felt completely comfortable through the process and in the end. The guys in the lobby too were so nice and offered me refreshments and made sure I was as comfortable as possible while I waited for my car to be cleaned before I drove it off the lot. The car smelt brand new and was sparkly clean when I got it to take home. Justin then put on my new plates and walked me through all the fancy features of my new car and asked me if I had any questions before letting me drive away. I was 110% satisfied with my service and all these guys did for me I recommended them to two of my coworkers who are interested in getting new cars as well. I will go back and deal with them every time as I plan to get my car worked on at the dealership if things do go wrong. Justin has a lot of patience and is great even today when I call and ask him questions about my car he answers them with out attitude and I appreciate him so much! THANKS GUYS!! I owe you! More
Thanks to Alex I bought my first new car. He was determined to put a smile on my face, at first I left and sad I was. I went across the street to eat and Alex came across the street, as I sat there determined to put a smile on my face, at first I left and sad I was. I went across the street to eat and Alex came across the street, as I sat there almost in tears he convinced me to look at another car. Alex ran back and forth from the pizza shop . I finally went back since he was so persistent and what do you know I left their we my brand new 2012 Nissan rogue... :-)))) Leland worked magic on the phone to get me my loan and Luis showed me how to work every button in my new car. Thanks guys :-)) Ps - my car is white I call her my snow bunny.... Lol More
luis rivera was great. before this dealer we went to the nissan dealership in north haven was the worst experience ever we stood outside for 30-40 minutes and no one came out to help them we went inside and nissan dealership in north haven was the worst experience ever we stood outside for 30-40 minutes and no one came out to help them we went inside and no one even acknowlege us.. they were all in a room watching tv. i left the dealer and then called and filed a complaint so we ended up here.. it was my birthday not even 2 minutes after we pulled up outside luis came out to greet us.. he answered all my questions, explained everything to me .. i am very happy with my purchase thanks to luis i walked away with a nice birthday gift.. More
Walter was very nice, he was not pushy at all, and was knowledgeable about the car and made me feel very comfortable. I will recommend that anyone who needs a new car should buy it from Walter at George knowledgeable about the car and made me feel very comfortable. I will recommend that anyone who needs a new car should buy it from Walter at George Harte. More
Why? We finally found a good car that we can step up Why? We finally found a good car that we can step up into rather than down and that makes a difference at our age. One of your sales person phoned Why? We finally found a good car that we can step up into rather than down and that makes a difference at our age. One of your sales person phoned us and told us he just received a new car and we went to your dealership to look at it and we bought that car which we have been very pleased with. Karen is a very good sales person, but we have not heard from her since. Kelvin, Leland and Carl (in service) were exceptional More