George Coleman Ford

I always go the George Coleman for both of my cars to have the oil change and tires rotated. Well, not anymore. My last date with them was on 01/08/2026. Let me also add that I wasn't aware that George C have the oil change and tires rotated. Well, not anymore. My last date with them was on 01/08/2026. Let me also add that I wasn't aware that George Coleman Ford was acquired by Smith Automotive Group on April 16th, 2023. I was born in 1972, and raised in Travelers Rest. The Coleman name has always been a well respected. So, to be clear, this post isn't meant to cast shade on George Coleman Ford It's to bring awareness to other customers about the shady business practices of one man. I can't recall his full name, but his initials are Scott Peters, and he tries to serve as the service manager. Anyway, on this particular day, the "service manager" came to me and he was holding a wheel stud with the lug nut still attached. About 30 minutes prior to this, the dealership secretary had approached me and suggested a brake job on the front and rear of the car. I politely declined and told her that I will do the brake job myself. She said, okay, and that the "service manager" would come and speak with me later. I automatically knew that some sort of "upsell" was on the way. About an hour later, the "service manager" came in holding the stud and lug nut to my right front tire. I could clearly see that the stud had been twisted until it broke off. He said that it had been broken off by a technician, and that he would replace the stud and lug nut for free IF I would agree to let them do a brake job on the front and rear of my car ($269.93 for the front, and $269.93 for the rear). I immediately said NO! I do my own brake jobs, and I had personally put new brakes on the front wheels about 6 months earlier. I was completely wrong about the "upsell" attempt that I was really looking forward to. Instead, it was clear to me that I was in the middle of an attempt to "bait" me with unethical and deceptive business practices by trying trying to sell me the extra, unnecessary services. Oh, yea, and the whole bit about he would do the lug nut and stud service for free IF I agreed to do the brake service. First of all, he should have to replace the lug nut and stud for free, BECAUSE THEY BROKE IT. To make matters worse, he tried to tell me that an original Toyota wheel stud and lug nut, plus the labor would be $120.00. I laughed because I know that I could have bought the stud and lug nut for approximately $12, and done the labor myself, which I am doing. I called him out on his unethical practices, and told him that I wasn't going to pay for $110.00 oil change and tire rotation. He realized that he had tried to scam the wrong person, and proceeded to hand me the invoice for the oil change and tire rotation, the estimate for the brake job, my car keys, and said "Have a great day, sir. Your car is parked outside, and ready for you". This has been a Public Service Announcement* More

It was a fantastic experience all the way from Sherry, who was my first contact to Buck who was the salesman to Paul who was absolutely wonderful and so very helpful and helped us get everything we needed who was my first contact to Buck who was the salesman to Paul who was absolutely wonderful and so very helpful and helped us get everything we needed and out the door as quickly and as easily as possible More

I bought a certified Chevy Silverado 2018, 2ed time in Chevy Dealership and currently there Chevy Dealership and currently there More

My payment was higher than previous payment amount dicussed Please help me out Sandra Wofford dicussed Please help me out Sandra Wofford More

We were promised a new part and a detail in an 'Owe You' during our purchase. We had to go 3 times before the part was ordered. When the car got 'detailed' all they did was vacuum the floor. There was dust during our purchase. We had to go 3 times before the part was ordered. When the car got 'detailed' all they did was vacuum the floor. There was dust on the dash and crumbs still in the seat. Management was very rude when questioned. More

From the time we walked in til we left we were treated with respect Very professional and knowledgeable staff with respect Very professional and knowledgeable staff More

I only dealt with her. She went above and beyond Very helpful and informative about repairs She went above and beyond Very helpful and informative about repairs More

Very efficient and courteous. The waiting room was clean. The hydration station was a nice feature. The music from the show room was still a little loud as it seeps into the waiti The waiting room was clean. The hydration station was a nice feature. The music from the show room was still a little loud as it seeps into the waiting room area. More

Good job, efficient, fair price, delivered on time! I highly recommend George Coleman for collision and body work. I highly recommend George Coleman for collision and body work. More

Quick simple straight to the point Welcoming and very helpful patient as well Not a time waster helpful patient as well Not a time waster More