George Ballentine Ford Lincoln

STAY FAR AWAY FROM THIS DISASTER DEALERSHIP! !! Primarily the service department, from Sharry and everyone at the front desk to Mike the service manager all the way to Mark Roberts the General Ma !! Primarily the service department, from Sharry and everyone at the front desk to Mike the service manager all the way to Mark Roberts the General Manager! Take a read and let me explain why I say this. I bought my 2024 Ford F-250 Lariat in for my 15,000 mile service to them on February 24th, 2025. I previously purchased the Ford ESP program for 7yrs, 100,000 miles, so 20 services done every 5,000 miles. At every 5,000 mile increment there is a list of items that are supposed to be serviced on the vehicle. On February 24th when I bought my truck in, Sharry at the front desk and others and then Mike, the service manager didn’t even know what was all supposed to be completed on this service interval. Their computer SHOULD HAVE shown them, but I guess they were looking at the WRONG program. I EVEN TOLD THEM what was supposed to be done, but they simply didn’t do it all and didn’t complete the service. So I left that day with an incomplete 15,000 mile service. After going home, I pulled up exactly what was supposed to be completed online and made another appointment to go back in and have them COMPLETE the SAME 15,000 mile service. This new date they completed the service was on March 14th. When I went in on March 14th, I even showed them and provided them the exact details that they needed to do and who they needed to call, including the phone number and everything to make sure they got paid correctly and didn’t charge me for a 2nd service. THEY FAILED TO DO THAT! And charged me for 2 services! This just shows that they have no idea of their job or what they’re supposed to do in regards to Ford ESP’s. And who am I? Just a dumb consumer I guess, so why listen to me… I just told them how to do their job twice and they didn’t listen either time!! They also charged me for a set of wipers on February 24th that were supposed to be free with this service. After showing them this, they refunded me the fee on March 14th. Time goes by and it wasn’t until August, I found out that their service department charged me for TWO separate services (of my 20 prepaid services) for the two different dates, which should have only been one service had they completed it the right way the first time. So I began calling Mike, the service manager to get this fixed. He had no idea how to fix it. I again provided a phone number to the Ford ESP program that he needed to call to have a “charge back” done to reimburse me for that 2nd charged service by mistake. I suppose Mike called them, but got nowhere. I called the Ford ESP myself several times and also got nowhere. That was a very frustrating process as well. So THREE (3) months go by of calling Mike at Ballentine Ford and also calling Ford ESP. I eventually got Mark Roberts, their GM involved, but to be frank, he was useless and never even returned calls as he said he would. I kept making calls to Ford ESP and FINALLY got through to a GREAT customer agent who raised it to her supervisor and fixed this reversal of the service for me on November 12th, THREE MONTHS later. “Funny” thing is, after I fixed the issue, I called Mike to tell him and I suppose he told Mark Roberts and then he had the audacity to call me on November 13th to tell me they got it all fixed for me!! HAHA what a joke! OVERALL, WHAT A HEADACHE this whole process was! From beginning to end, just for a 15,000 mile service! If I could give less than 0 stars I would! STAY AWAY from this place if you’re smart. I see some other reviews saying that this place is “Great and only waited 15 minutes for their service”. That must be only because the service was not done completely to standard by the book, not in 15 minutes! Sad, sad place this is… More

My home town dealer. Best dealership around hands down. Always work to give me the best deal. They treat me like family. Best dealership around hands down. Always work to give me the best deal. They treat me like family. More

They were so helpful and kind. I like the way they work with me. Thanks I like the way they work with me. Thanks More

Service department is always proactive and the service is complete. The customer service personnel in the service department are always friendly and quickly address the service needs, get the vehicle in the complete. The customer service personnel in the service department are always friendly and quickly address the service needs, get the vehicle in the bay as quickly as possible possible and review the service call when complete. Today the service department was very busy, Sherrie recommended we go to lunch and return a little later. She actually called us while we were away from the dealership telling us when she recommended we return. Our vehicle was immediately placed in the service bay when we returned. We can’t ask for better service. More

Nice professional staff. Honest awesome service department. We bought a new Ranger from them just because of the service department. I rarely ever recommend anything, but Daw Honest awesome service department. We bought a new Ranger from them just because of the service department. I rarely ever recommend anything, but Dawn was also great and helpful. Thank you to everyone at George Ballentine Ford. More

New tires and brakes replaced, Very please with work and customer service by Kim Waters was amazing. Loved the pick up service also. customer service by Kim Waters was amazing. Loved the pick up service also. More

They are awesome. Always professional. Love the fact that they will.pick up my car when I can't make it in for a oil change and anything I need done. Always professional. Love the fact that they will.pick up my car when I can't make it in for a oil change and anything I need done. More

Ever one at the dealer was very good as they would speak and make ever thing go well.I enjoyed trading there. MNy sales person was very good. and make ever thing go well.I enjoyed trading there. MNy sales person was very good. More

Excellent experience with our purchase. No pressure to purchase the vehicle, unlike some dealerships. We were able to take a test drive a reasonable distance before purchasing. The whole pr No pressure to purchase the vehicle, unlike some dealerships. We were able to take a test drive a reasonable distance before purchasing. The whole process was easy. Shorty was very thorough and made sure he explained all the features to us. Great customer service from all involved. Highly recommend this dealership. More

My wife was looking for her first Lincoln and found one she liked for sale at Ballentine Ford. She traveled the 200 miles to Greenwood from Beaufort to visit our daughter who lives there and met with the she liked for sale at Ballentine Ford. She traveled the 200 miles to Greenwood from Beaufort to visit our daughter who lives there and met with the salesman Brandon Page. She told me that it was the most pleasant and welcoming experience she had ever had at a car dealership. The salesman did everything he could to make sure she got the deal she wanted, which is a lot more than the dealerships in Beaufort were willing to do. Two days later had an oil change and she noticed a noise from the car after she got it back, so she returned to the dealership. The service department dropped everything they were doing and immediately took her car in to look at it. It took several hours to sort it out, and while she waited, they let her use a car to take our grandchildren to lunch. At the end of the day, they returned her car to her with everything fixed and even gave her complimentary bottle of interior cleaner! Brandon and your service crew are top notch! We will definitely be returning to your dealership when it comes time to purchase again! More