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Crowley Volkswagen - Service Center

Plainville, CT

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92 Reviews

92 Reviews of Crowley Volkswagen - Service Center

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February 06, 2018

Great service/ Friedly Folks but Expensive Expensive, but quality service with friendly employees. Basic service is very reasonable (oil changes etc.) but heavy labor gets expensive. However, t More

by Bobcatlover77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
front desk woman
Feb 12, 2018 -

Gengras Volkswagen of Plainville responded

Thank you for taking the time to leave us feedback. At Crowley Volkswagen, we strive to ensure that all of our customers have a positive experience. Please don’t hesitate to reach out and let us know how to create a better experience for you going forward. Sincerely, Harry J. Beardsley IV General Manager Crowley Volkswagen

January 29, 2018

Excellent Experience Had our Passat in for 10k service, great overall experience and price. Easy to make reservation on the website, and they even sent me a 10% off coupon More

by Scott39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Fredrickson
Jan 29, 2018 -

Gengras Volkswagen of Plainville responded

I’m very glad to hear that you had a positive service experience with Crowley. Thank you for sharing that in your review! Sincerely, Adam Frederickson

January 16, 2018

price is right I know they say that having service done at a dealer is always more expensive but I feel like they do their best to stay competitive with basic maint More

by gcrowley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betty ( Elizabeth)
Jan 22, 2018 -

Gengras Volkswagen of Plainville responded

Thanks so much for your kind words! I’m pleased we were able to meet your needs Sincerely, Harry J. Beardsley IV General Manager Crowley Volkswagen

December 11, 2017

Great experience! Brian was very helpful and thorough throughout the process. Called a few days later to make sure everything was ok. Jon was great getting the paperwor More

by Gossamer59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Radecki
Dec 11, 2017 -

Gengras Volkswagen of Plainville responded

Thanks for your positive review! I’ll let our full team here know that you were pleased with their professionalism and your car buying experience. Sincerely, Harry J. Beardsley IV General Manager Crowley Volkswagen

December 09, 2017

Great Service as Always I have been going to his dealership since I moved from PA to CT back in 2013. Always have a very pleasant experience with the Service Reps. My car was More

by Yus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betty Dauphinee, Ray Rouillard
Dec 11, 2017 -

Gengras Volkswagen of Plainville responded

I’m very glad to hear that you had a positive service experience with Crowley. Thank you for sharing that in your review! Sincerely, Harry J. Beardsley IV General Manager Crowley Volkswagen

December 06, 2017

Water pump and camshaft bridge oil leak Everything was done very well... Millie was a pleasure to work with. Keep up the good work! Friendly staff and work done sooner then promised. More

by Warmiak74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Millie
Dec 11, 2017 -

Gengras Volkswagen of Plainville responded

Thanks so much for your kind words! I’m glad you had a good experience with all of us here at Crowley Volkswagen! Sincerely, Harry J. Beardsley IV General Manager Crowley Volkswagen

November 28, 2017

Great and Quick Routine Service on my 2017 Golf Sportwagen I called for an appointment on the morning of Friday after Thanksgiving and got an appointment for 11am on the same day. They performed the first VW R More

by salc00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betty Dauphinee
Nov 29, 2017 -

Gengras Volkswagen of Plainville responded

I’m very glad to hear that you had a positive service experience with Crowley. Thank you for sharing that in your review! Sincerely, Harry J. Beardsley IV General Manager Crowley Volkswagen

November 18, 2017

Spare key I had purchased a spare key for my car from Crowley. I brought the car down for them to code the key fab and they were very courteous. When I went to More

by Vw15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
November 08, 2017

Recent visit to Crowley Volkswagen As usual, the everyone at Crowley was prompt, courteous, and efficient. We have already made an appointment to take care of the additional recommende More

by bmackay1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Nov 13, 2017 -

Gengras Volkswagen of Plainville responded

I’m glad you had a good experience with all of us here at Crowley Volkswagen! Sincerely, Harry J. Beardsley IV General Manager Crowley Volkswagen

November 06, 2017

Always outstanding Outstanding I’ve been going to Crowley since 2004and never had a bad experience. I will continue to use the service dept here and highly recommend it More

by Mslin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray always accommodates me whenever I call with a question or problem., Adam Fredrickson
Nov 06, 2017 -

Gengras Volkswagen of Plainville responded

Thanks so much for your kind words! I’m very glad to hear that you had a positive service experience with Crowley. Thank you for sharing that in your review! Sincerely, Harry J. Beardsley IV General Manager Crowley Volkswagen

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