Crowley Volkswagen - Service Center

Car starter did not work. They fixed it and said range was 2 cars. They got there money and told me distance was correct. Would not correct issue. Will never go back again was 2 cars. They got there money and told me distance was correct. Would not correct issue. Will never go back again More

Gengras damages my car I brought my car to Gengras VW for an oil change and tire rotation. Gengras also without my knowledge or consent ran my car through their car wash. My I brought my car to Gengras VW for an oil change and tire rotation. Gengras also without my knowledge or consent ran my car through their car wash. My right front rim sustained damage either during the service or while the car was going through the car wash. They have offered to repair the rim however, this is a big inconvenience for me. More

Wonderful The service here for my beetle was fantastic. Everyone was so friendly and helpful, and I was also amazed with how quickly everything was done. My car The service here for my beetle was fantastic. Everyone was so friendly and helpful, and I was also amazed with how quickly everything was done. My car is driving so much more smoothly now, so I trust everything was done perfectly! More

Amazing service I highlight from Gengras Volkswagen of Plainville, the kindness and courtesy of the front desk staff and the timely and fast service.I am really very I highlight from Gengras Volkswagen of Plainville, the kindness and courtesy of the front desk staff and the timely and fast service.I am really very satisfied with the attention, service and result. Gengras is an amazing! More

Amazing Service Dropped off my car to get fixed, had no issues, they followed all my requests. Car was gone for a week but i had a great loaner in the meantime. Amazi Dropped off my car to get fixed, had no issues, they followed all my requests. Car was gone for a week but i had a great loaner in the meantime. Amazing service More

Satisfying visit Was with Crowley 18 years.and wondered about changes with Gengras. Same courteous front desk people I've know for years... Fast service, good resul Was with Crowley 18 years.and wondered about changes with Gengras. Same courteous front desk people I've know for years... Fast service, good result. Very satisfied.. More

Amazing experience!! I have had my share of horror stories throughout the years at different dealerships and I have to admit Gengras Volkswagen of Plainville was a God Sen I have had my share of horror stories throughout the years at different dealerships and I have to admit Gengras Volkswagen of Plainville was a God Send!! Starting from Betty 1st voice I heard she made me feel at home, she was knowledgeable and extremely professional and was able to answer all my questions and went above and beyond her duties to ensure that my vehicle was repaired properly. I will never go anywhere else as they have set the standard for customer service!! Thank you all and especially Betty!! Will R 2012 Passat TDI SEL Premium More

Great front end staff The service consultants are fantastic. they go out of the way to make sure your needs are satisfied and you understand what's been done The service consultants are fantastic. they go out of the way to make sure your needs are satisfied and you understand what's been done More

Had previously used this dealer when it was Crowley, left I had previously been going to this dealer when it was Crowley, had dealt with Betty and she is truly exceptional, listened, research, everything, but I had previously been going to this dealer when it was Crowley, had dealt with Betty and she is truly exceptional, listened, research, everything, but after a time the dealership was getting sloppy, not diagnosing issues and left for another dealer in the area that met my expectations. Fast Forward to last week, previously received a card that the dealership changed hands to Gengras VW so I figured I was due for a fluid change to give them another shot. had a morning appointment arrived about 15m early since I had to get to work afterward, the car sat waiting for over 30minutes, ok well not too bad, oil change took just over an hr so time was getting tight to get to work, got called over and the quick lube rep went over the paperwork. Oil change, any issues, car wash, ok, coupon they sent got me a deal, that's nice, walk out to the car and its filthy? hmm says on the w/o wash and vacuum, went inside to check and was told wash is broken its automatically put down on the w/o come back anytime, couldn't just tell me that when you went over things? I really thought the extra time was them cleaning the car a bit, unfortunately, I'm 40m away so just popping by for a wash isn't in the cards with the chance it's broken, just seems like same old dealership with a new coat of paint. the coupon was nice but true customer service takes a back road these days, informing customers of issues with anything should be first and foremost and an oil change that takes over an hr and a half seems excessive but I digress. Betty was a pleasure to speak to as always, very nice service rep! More