Gengras Volkswagen of Plainville

Good sale Bought my used car from the dealer. Owen the sales person was very personable. We got a good deal. I'm waiting until I need to use my service before I Bought my used car from the dealer. Owen the sales person was very personable. We got a good deal. I'm waiting until I need to use my service before I can give it a full honest review. So far so good. More

SERVICE IS AWFUL I moved to the area 2 years ago with a 2015 GTI with a CPO warranty and they seemed like the right place to get service done. So, I can only speak on I moved to the area 2 years ago with a 2015 GTI with a CPO warranty and they seemed like the right place to get service done. So, I can only speak on the service department, and I can say their "service consultant" Millie Blanchette has made it extremely difficult to deal with them. It started when I asked them to rotate the tires during two consecutive oil changes. They failed to do so and when I asked Millie about it she stated that they did not need to be rotated yet. On the 3rd oil change I told her to just rotate them regardless of what they thought. The tires ended up being cupped and vibrating like crazy and Millie told me it was because I didn't rotate them. She then told me they were having a buy 3 get 1 free sale on tires, so I could get a deal though. There's another review stating this same issue. Scam? Secondly, there was a recall on a suction pump in the fuel system which they replaced. When I got my car back, the check engine light came on within 15 minutes and the code had to do with the fuel system. When I brought it back, Millie told me it was because I purchased gas and had nothing to do with them disassembling the fuel system. I was then told I could pay my $50 CPO warranty deductible for them to diagnose it. Thirdly, I paid $850 to them to replace a side-view mirror that got knocked off by a town truck. While it was in their shop, I asked them to look at the sunshade for my sunroof because the bracket it attaches to broke. They didn't do it and when I frustratingly asked Millie why, she explicitly called me liar and said I never requested it, yet the parts department had the part in stock and with my name on it because they ordered it at her direction when I was in the week prior, scheduling the appointment. I've had other issues too, on top of Millie's inability to communicate, return phone calls, accommodate customer's needs and schedule, and extremely inaccurate time estimates, but these three stories should be enough. I'll no longer patronize this dealership and I hope they replace Millie with someone far more professional. More

60,000 service Crowley VW in Plainville provides EXCELLENT service!! Everyone is knowledgeable and explains the work, giving an accurate estimate of the cost and the Crowley VW in Plainville provides EXCELLENT service!! Everyone is knowledgeable and explains the work, giving an accurate estimate of the cost and the time it will take. Since 1964 I have taken my cars to this serve dept. and received exceptional care. Ann More

Never dissapointed The work and time done are always beyond expectancy. Crowley is not just a car dealership, but a place where you come to see your friends that will h The work and time done are always beyond expectancy. Crowley is not just a car dealership, but a place where you come to see your friends that will help you fix the problem. More

2016 VW Golf A recent serious issue with my vehicle was resolved to my complete satisfaction. I was provided with a loaner while the Golf was being serviced. Gre A recent serious issue with my vehicle was resolved to my complete satisfaction. I was provided with a loaner while the Golf was being serviced. Great job. More

Air bag recall Called for the recall they got us in the next day work was done in a timely manner very nice service dept to deal with very professional. Called for the recall they got us in the next day work was done in a timely manner very nice service dept to deal with very professional. More

Prices were WAY higher than anywhere else I got the game for sure with these guys. Never told me the full price of the car, just kept saying how much do you want to pay a month. I knew what I got the game for sure with these guys. Never told me the full price of the car, just kept saying how much do you want to pay a month. I knew what I should pay, but I never really gave them an answer. My first quote was outrages, that I actually laughed. Too high? He said. Yes, I said, way too high. So we played the back and forth game until I got tired and said I'll think it over. Their prices were about $100 more per month than two other dealers in the state for the same exact car. And they would give me $1000 less for my trade. Never again. More

Oil leak Pleasant, quick, efficient in resolving problem. A knowledgeable dealership to take my car to have a problem resolved. Pleasant atmosphere to wait for Pleasant, quick, efficient in resolving problem. A knowledgeable dealership to take my car to have a problem resolved. Pleasant atmosphere to wait for my car. More

Best dealership experience ever. I was visiting from out of town and experienced a major mechanical issue. Melissa got my car in immediately for service, Jerry took me back to the ho I was visiting from out of town and experienced a major mechanical issue. Melissa got my car in immediately for service, Jerry took me back to the hotel to pick up my wife, drove us to a temporary location while we waited for the work to be completed, then picked us up again when the repairs were completed. The staff were not only incredibly helpful, but super courteous and genuinely concerned that our vehicle be safely repaired so we could return home. The entire staff made us feel like long-time customers even though it was ur first time there. More

Always pleasant Always a pleasant experience. Betty and Millie are always upbeat, very knowledgeable, very professional. They remember who we are and where we work Always a pleasant experience. Betty and Millie are always upbeat, very knowledgeable, very professional. They remember who we are and where we worked, it's like family talking to them. We look forward to seeing them. Also like the way the men working on my car are pleasant and wash my car at times.! More