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Gengras Volkswagen of Plainville
Plainville, CT
135 Reviews
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Showing 135 reviews
December 06, 2017
Water pump and camshaft bridge oil leak Everything was done very well... Millie was a pleasure to work with. Keep up the good work! Friendly staff and work done sooner then promised. Everything was done very well... Millie was a pleasure to work with. Keep up the good work! Friendly staff and work done sooner then promised. More
by Warmiak74
Employees Worked With
Millie
November 28, 2017
Great and Quick Routine Service on my 2017 Golf Sportwagen I called for an appointment on the morning of Friday after Thanksgiving and got an appointment for 11am on the same day. They performed the first VW R I called for an appointment on the morning of Friday after Thanksgiving and got an appointment for 11am on the same day. They performed the first VW Routine maintenance and installed a VW Dealer Accessory on my car in 1 hour. That was 1/2 hour quicker than the estimated time given when I arrived at Crowley. My Service Consultant (Betty Dauphinee) took the time to find me wandering the new car lot, to let me know my car was ready. I was on my way home 1/2 hour sooner than expected. Great Service and Great employees. More
by salc00
Employees Worked With
Betty Dauphinee
November 20, 2017
New Car Purchase Purchased our first Volkswagen , a 2018 Atlas SEL. Mike was very helpful in finding the exact car and color we wanted, Owen our salesman was extremely Purchased our first Volkswagen , a 2018 Atlas SEL. Mike was very helpful in finding the exact car and color we wanted, Owen our salesman was extremely helpful in explaining all the features. John did a great job in getting us the financing that worked best for us. A 5 star experience! More
by Ritdccs
Employees Worked With
Owen, Michael Parrell
November 18, 2017
Spare key I had purchased a spare key for my car from Crowley. I brought the car down for them to code the key fab and they were very courteous. When I went to I had purchased a spare key for my car from Crowley. I brought the car down for them to code the key fab and they were very courteous. When I went to start my car the next morning with my remote start, it no longer worked. I called the same day to ask them to fix it and they told me it was not their problem even though it stopped working after they serviced my car. I then had to go back to the shop who installed my remote starter and have them reprogram it which they were nice enough to do for no charge. My experience when I was at the dealer was great but as soon as a problem arised, the guy was rude on the phone to me and wanted nothing to do with it. More
by Vw15
Employees Worked With
Ray
November 08, 2017
Recent visit to Crowley Volkswagen As usual, the everyone at Crowley was prompt, courteous, and efficient. We have already made an appointment to take care of the additional recommende As usual, the everyone at Crowley was prompt, courteous, and efficient. We have already made an appointment to take care of the additional recommended repairs. More
by bmackay1
Employees Worked With
Ray
November 06, 2017
Always outstanding Outstanding I’ve been going to Crowley since 2004and never had a bad experience. I will continue to use the service dept here and highly recommend it Outstanding I’ve been going to Crowley since 2004and never had a bad experience. I will continue to use the service dept here and highly recommend it to anyone. More
by Mslin
Employees Worked With
Ray always accommodates me whenever I call with a question or problem., Adam Fredrickson
November 04, 2017
Excellent service Made service appointment on friday , saturday service was complete in 1 hour..excellent service center Friendly staff and great location I would hig Made service appointment on friday , saturday service was complete in 1 hour..excellent service center Friendly staff and great location I would highly recommend this dealership for new and used vehicles More
by 1234
Employees Worked With
Michael Parrell
November 02, 2017
went above and beyond to provide exceptional service Ray in the Service department made all options available to me to ensure my beetle received the service and repairs it needed. He was outstanding in Ray in the Service department made all options available to me to ensure my beetle received the service and repairs it needed. He was outstanding in his knowledge of my vehicle and the warranty which covered a very expensive repair. I would highly recommend Crowley for their exceptional service. More
by happy customer
Employees Worked With
Ray, Service representative
October 24, 2017
Long time customer I have been with Crowlet VW for almost ten years. Before that my service manager was with Crowley Chrysler and before that he was with a small Dodge I have been with Crowlet VW for almost ten years. Before that my service manager was with Crowley Chrysler and before that he was with a small Dodge dealer who sold up to Crowley. I stay with the service provider because he makes the quality of service responsible, thorough, and great. He always explains whats being done, reports additional findings, if any, and gives me a heads up what to expect for service needs down the road. I TRUST what he tells me. He has often gone the extra mile for me and my “fleet”. thanks for almost 25 years of managing my auto repair needs whether Chrysler, Toyota or Ford. More
by Nancy
Employees Worked With
Ray Rouillard
October 11, 2017
Friendly and knowlegable staff Worked with Owen and Mike there and they understood their vehicles and were honest about sharing info on comparing packages and did not force an up se Worked with Owen and Mike there and they understood their vehicles and were honest about sharing info on comparing packages and did not force an up sell to highest options. Clearly understood what they were doing,were competitive with pricing and made the process comfortable and simple. Highly recommended. More
by Jlittle
Employees Worked With
Owen Warner
