Gengras Volkswagen of Plainville

Worked With Rafal Mroz in finding the perfect replacement for my Sportwagen with a very nice Tiguan and he was super helpful and knowledgeable, passionate to the brand, and made the whole process quick and e for my Sportwagen with a very nice Tiguan and he was super helpful and knowledgeable, passionate to the brand, and made the whole process quick and easy. Likewise, Chrissy walked me through the paperwork process and was also fun and passionate to the brand. If you love Volkswagens, stop over to Gengras and Rafel & Chrissy will treat you right! Thank you 😊 More

I had a very pleasant experience with Connor Jason when I visited the dealership last week. He was so knowledgeable and direct with when I had questions about the new functions on the Tiguan. I'm still dec visited the dealership last week. He was so knowledgeable and direct with when I had questions about the new functions on the Tiguan. I'm still deciding but I will definitely work with Connor when the time comes. Thank you Connor!! More

Claudia was awesome to work with! She made the car buying process so easy and was on top of everything! Would definitely work with her and everyone at gengras again! She made the car buying process so easy and was on top of everything! Would definitely work with her and everyone at gengras again! More

I bought a car today from this dealership and the salesperson Claudia Dijmarescu worked with me. She was very pleasant, understanding, patient and extremely helpful. She answered all my questions and salesperson Claudia Dijmarescu worked with me. She was very pleasant, understanding, patient and extremely helpful. She answered all my questions and concerns promptly and I couldn’t ask for a better car shopping experience! I appreciate her and her managers great customer service and would by a far from them again! Even facilitated me a loaner vehicle which was extremely helpful! If you go to the Gengras Volkswagen dealership in plainville CT make sure to ask for Claudia! A happy Audi driver More

I have no complaints and overall my experience was a positive one. I bought a used 2015 Jetta TDI and had the opportunity to work with several people ranging from a sales person to the general manager. positive one. I bought a used 2015 Jetta TDI and had the opportunity to work with several people ranging from a sales person to the general manager. Tim Fogarty, my sales person was especially helpful and honest about admitting when he didn’t know the answer right away to a question and he was quick to find out! My advice, do research on the vehicle(s) you are interested in and if you’re in a hurry, bring your own financing merely because this is a busy dealership. More

First everything was going well with Gengras VW. I had help from Chrissy Sansabrino. She had me fill out a quick application online. After filling out the application that states “they will not hit your c help from Chrissy Sansabrino. She had me fill out a quick application online. After filling out the application that states “they will not hit your credit “ . Shortly after filling out the application she contacted me telling me that “ you should definitely be good to do $0 down, the interest rate might be a little higher, that's all. Can you make it in today? We take appointments until 7pm. -Brooke @ Gengras Volkswagen” I told her give me sometime to coordinate the financial situation. I wanted to check my credit union or my own bank to MAKE SURE I GET A GREAT INTEREST RATE. They responded that she was Going send info to her finance manager because now she didn’t think about it, the bank would have to approve a 2014, it could be too old but She wasn't positive & her sales executive or my finance manager will follow up with me shortly. -Brooke @ Gengras Volkswagen Shortly after I was told to send over a picture of my license. We briefly went over a estimate - so it looks like with all my taxes and fees included i would be around $373 a month with no money out of pocket which could fluctuate depending on what kind of rates they would get me but they quoted this at a higher interest rate. I was busy with work so it was taking me a while to respond back. I felt like I was being rushed. The sale rep messaged me stating she didn’t wanna be pushy but they had a appt for the vehicle at 4pm with someone coming from NEW YORK. After hearing “high interest rate” I took it upon myself to hold & check my own banks. After checking my bank “Capital one” I was pre approved for well over the out the door price. So I communicated that over to the sale rep. She told me if it was possible to send over a screenshot of this fact. After sending the screenshot she contacted her finance manager Damian. Damian ran the approval with capital one. It came back that capital one did not want to approve the car due to the age of the car. Ok that’s fine? I wasn’t contacted and told this. I received 3 hard inquiries notifications on my phone from the credit bureau stating my credit was ran through other banks looking to approve a loan. Not once was I contacted & told that the bank that I myself was working with didn’t approve my loan due to the age of the vehicle from Gengras. So the finance manager took it upon himself to run my credit without my approval. Is this not fraud? Now I feel like I’m obligated to getting the vehicle in the two weeks so my credit won’t be affected with these inquires. The best part is that they approved me with a different deal that I didn’t agree for. I got a 10% interest rate (crazy). Not even under 5% with great credit. I have family in the car dealer finance world. I was warned before hand. These dealerships are scams and look for a sale. They’re not in it to help you. For anyone looking to buy here or anywhere don’t fill out any application that involves your social because you’ll end up like this. Go straight to your own bank, receive a check & go to the dealership & purchase the vehicle you like with no special info. Credit is important to me. Now I have 3 credit inquires for 7 years that’ll hurt. I’m disappointed. More

Used car purchase, BUYER BEWARE. Bring your own mechanic. They were not honest and upfront with issues with the car. Worst dealership, would not recommend. 0 Stars They were not honest and upfront with issues with the car. Worst dealership, would not recommend. 0 Stars More

This experience purchasing a new car and trading in my old one has been the fastest, easiest and most pleasant car buying experience I've ever had. Everything discussed in advance for the purchase of my n old one has been the fastest, easiest and most pleasant car buying experience I've ever had. Everything discussed in advance for the purchase of my new GTI - done completely over the phone and email due to COVID - including pricing, fees, trade in allowance, etc was exactly what I expected from those discussions.  I worked with Tom Backer and Chrissy Sansabrino and they were both fantastic in all aspects.  There wasn't a single "surprise" or hiccup in the process and it made the experience the best. More

I give them zero stars if I could. Awful customer service. Gengras doesn't care about former Crowley VW customers. I did purchase an extended warranty and paid $900 for a total care plan that incl service. Gengras doesn't care about former Crowley VW customers. I did purchase an extended warranty and paid $900 for a total care plan that included free oil changes, inspections and tire rotation. Gengras won't honor those of us who bought the total care plan.Will no longer be bringing my Tiguan there for any services now. Gengras maybe you should rethink your policy ... you just lost all my business. More