Gengras Subaru Torrington

Liza Wynne got in touch with me to Let me know there was a recall on my 2015 Outback and to schedule an appointment. When I arrived, I was very impressed by everyone’s attention to social distancing. And lo a recall on my 2015 Outback and to schedule an appointment. When I arrived, I was very impressed by everyone’s attention to social distancing. And loved my fancy Forester loaner car. ❤️ Center Subaru Service! More

quick comrehensive service They did the work I requested. Work was done in a timely manner and the rep. I dealt with was great. She was friendly and efficient. They did the work I requested. Work was done in a timely manner and the rep. I dealt with was great. She was friendly and efficient. More

Given the pandemic situation Id be lying if I didn't say I was nervous going in today - but as it turns out everything was just fine. Xylina always does a great job taking care of my needs and met my expec I was nervous going in today - but as it turns out everything was just fine. Xylina always does a great job taking care of my needs and met my expectations as usual but they also had all the sanitation procedures down to a science - all the touch points in my car and the loaner were plastic wrapped, employees masked, pens Clorox wiped before they handed them over - and the car was taken care of in exactly the time frame they said it would be when I certainly wouldn't have questioned a moderate delay. Great job. More

Clockwork I needed recall work on my Forrester, called Center (Liza) and was given an appointment within a few days. I arrived at 8:00 am met with John Cersoli I needed recall work on my Forrester, called Center (Liza) and was given an appointment within a few days. I arrived at 8:00 am met with John Cersoli and was given a loaner. (2020 Forrester) I was told it would take 6 hours and he would call me when it was done. At 2:15 pm, John called. It has become increasingly rare that businesses do what they say they will do and when. Liz and John nailed it. More

Recall repairs I had to bring in my Subaru for some recall repairs during the "gloves & masks" time of the coronavirus pandemic. The service was done quickly and my I had to bring in my Subaru for some recall repairs during the "gloves & masks" time of the coronavirus pandemic. The service was done quickly and my time in the facility for drop-off and pick-up was minimal. The facility was set up to keep social distance properly and I felt like safety was their first concern. More

Had a recall on my subaru and they contacted me right after I received the letter about the recall. Made an appointment right then and it was taken care of on Monday. Staff are always friendly and helful after I received the letter about the recall. Made an appointment right then and it was taken care of on Monday. Staff are always friendly and helful. I have been buying my car there and having them service them for years. Never a problem. More

Excellent Service! Recall issue was fixed with no hassles or delays. Xylina was great: Helpful, friendly and professional. I have never had a bad experience at Center Su Recall issue was fixed with no hassles or delays. Xylina was great: Helpful, friendly and professional. I have never had a bad experience at Center Subaru. More

Love is what makes a Subaru! We have bought a total of 7 Subarus from Center Subaru over the years. Tracy has always been honest and fair. Service is always timely and staff comes We have bought a total of 7 Subarus from Center Subaru over the years. Tracy has always been honest and fair. Service is always timely and staff comes out to explain any problems that they see. Liza always follows up. It really is a first rate dealership! I will miss them as we are moving to Florida! More

Exceptional service as always Never been easier to buy a new car. With all that is going on with COVID, Center Subaru made the transaction easy and worry free. Gave me a great pr Never been easier to buy a new car. With all that is going on with COVID, Center Subaru made the transaction easy and worry free. Gave me a great price for my trade in and a very good price for the new Forester. Delivery was right on time and seamless. Can't say enough how smooth the sale went. More

We had to bring our Subaru Impreza in for service. There was a priority issue and than another issue I mentioned. Mark was extremely friendly and professional on the phone. They were able to address both is was a priority issue and than another issue I mentioned. Mark was extremely friendly and professional on the phone. They were able to address both issues in a timely matter. I have brought my new car in for Regular maintenance but this is the first time there was an issue. The main issue which was a leaking tire was resolved same day. A part of ordered for the non-priority issue. As always a good experience. The deal ship followed up promptly and asked for feedback for anything that could be improved. More