Gengras Subaru Torrington

I stopped by Center Subaru to setup an appointment for our 6 month service and request some minor repairs and computer updates to our 2020 Subaru Legacy Limited. The service staff took the time to fully our 6 month service and request some minor repairs and computer updates to our 2020 Subaru Legacy Limited. The service staff took the time to fully understand each item we were requesting, and effectively communicated them to the service team. We got an appointment with a loaner vehicle within the week, When I dropped-off the vehicle at 8:00 AM, everyone was totally attentive to our needs, and the loaner vehicle they provided turned out to be a new 2020 Subaru Forester with only 550 miles! Due to my wife's chemical sensitivities, we specifically requested that no cleaning chemical be used in the interior, and the service team did exactly what we wanted, using only plastic covers on the steering wheel, shifter, and seat. All work was completed by 3:00 PM, an hour ahead of schedule. The service team fully explained what was performed, and they went out of their way to make sure I had no questions or concerns. My wife also had an excellent experience with Liza Wynne in service, who was able to make some corrections to our contact information with Subaru. More

Recently leased my first car from Center Subaru, the 10th for my family -- all from Center. Worked with Rob from sales and he was fantastic. James from finance was also great, and Liza from service. Will cer for my family -- all from Center. Worked with Rob from sales and he was fantastic. James from finance was also great, and Liza from service. Will certainly return! More

I visited for an oil change. No appointment. Drive right into the express service garage. Greeted by Mike. Efficient, courteous and helpful. Liza follow up! into the express service garage. Greeted by Mike. Efficient, courteous and helpful. Liza follow up! More

I did another express oil change for my 2019 Forrester at Center Subaru and appreciated the option to wait outside at social distance as a response to Covid. I like that the express service can be done with Center Subaru and appreciated the option to wait outside at social distance as a response to Covid. I like that the express service can be done without an appointment and was in and out very quickly. Liza was nice to follow up to ensure everything was OK. More

The service department at Center Subaru has always been wonderful and recently they completed a repair on my Outback after picking it up and then delivered it back to my home. Their increased service due wonderful and recently they completed a repair on my Outback after picking it up and then delivered it back to my home. Their increased service due to COVID-19 was very helpful and I appreciated it very much. Liza, suggested the service to me and helped set everything up to make sure it was a smooth experience. More

We found the best car and deal at Center Subaru. The staff at Center Subaru were professional, responsive, and friendly. James from finance was fantastic and really took the time to explain all of our o staff at Center Subaru were professional, responsive, and friendly. James from finance was fantastic and really took the time to explain all of our options and get us the best APR rate possible. We also really appreciated Mike going over all of the buttons in our vehicle before we left the parking lot. It was a really nice touch and saved us a lot of online research time. I do wish their website advertising had been more transparent about the additional cost of a certification fee (for a listed Certified-preowned vehicle). Hopefully, they will remedy this in future advertisements. However, overall a great experience buying from Center Subaru. More

This dealership is AWESOME. I have bad credit and they made my car buying experience quick and with no hassle and got me in the newest, most dependable car I've ever bought right in my price range. I espe made my car buying experience quick and with no hassle and got me in the newest, most dependable car I've ever bought right in my price range. I especially appreciated seeing what approval odds I had BEFORE test driving so I didnt waste any time and they even gave me a loaner so they could put better tires on the car free of charge before I brought it home. 5 months after buying the car my battery started failing and they even replaced that for free. I'll never go anywhere else for car buying/service and they have a lifelong customer. More

Liza is very helpful about scheduling appointments and reaching out to customers. Oil change and tire rotation was done quick and cheap in my opinion. reaching out to customers. Oil change and tire rotation was done quick and cheap in my opinion. More

17 years ago, we bought 2 outbacks at Center Subaru. I wanted to give Center the first opportunity to help me buy a new outback or forester even though there are much closer Subaru dealerships to where I wanted to give Center the first opportunity to help me buy a new outback or forester even though there are much closer Subaru dealerships to where I live. Kudos to Tracy Breen, Andy Maiolo, James Sands and Mike Fortin who made this another positive experience, I purchased a 2020 Forester Ltd. feeling very well informed about the purchase and the features of this impressive model! Planning to use Center for any future servicing needed as well. More

I can’t say enough great things about this car buying experience! I had been looking at a few different cars from a few different dealerships and it was Jonathan that sold me on my brand new Forester fro experience! I had been looking at a few different cars from a few different dealerships and it was Jonathan that sold me on my brand new Forester from Center Subaru. Jonathan was incredibly timely in all communication, and answered any and all questions I had via phone and text. I was in the process of selling my car and Jonathan was extremely patient with that process and gave me space while I navigated through that. He didn’t push me or badger me to make decisions I wasn’t ready to make. When it came time to purchase my car he was with me every step of the way ensuring that I understood the process and what was to come next. The day my car arrived Jonathan contacted me immediately and when I picked up the car he walked me through every piece of technology it had to offer. I was a bit overwhelmed and he took the time to really educate me so that I felt comfortable driving off the lot. I would highly recommend this dealership as well as Jonathan. Thank you!!! More