Gengras Subaru Torrington

Great, if you're proactive My wife and I had an excellent experience with Center Subaru. We bought a used car from them, a Hyundai, and got a killer deal on it because they mis My wife and I had an excellent experience with Center Subaru. We bought a used car from them, a Hyundai, and got a killer deal on it because they mis-listed the mileage as too high. When the salesman realized the mistake he stuck to the advertised price, which made it quite a score. We worked with Majid, who was excellent and not condescending at all (which, since we're both women, is a big plus). We paid in full, so I did not deal with their financing department. The service there was quite good--we were attended to quickly, and everyone is super solicitous with all the water/coffee/tea offers. They do the back-and-forth to the manager thing, but plenty of dealerships play that game. They will also charge you for that VIN etching BS, and won't budge on it, but we were getting enough of a deal that I decided to let it go (also, most dealers in CT seem to pull that one). The day after I picked up the car I took it to my mechanic to have it inspected--I would highly recommend doing this, as then you can find problems while still within Center's 60-day warranty. My mechanic found a couple of small things and one big problem with the transmission. Center Subaru was great about scheduling me to have the issues fixed quickly, and gave me a loaner while they worked on the transmission problem. Ultimately, the transmission needed to be replaced, and they took it to Hyundai for me to have that done (car is still under Hyundai's warranty), which I deeply appreciate. Overall, I would highly recommend this dealership, as long as you're proactive about checking their used cars after you buy and do your research beforehand. They do seem to be a bit lacking in updating their web listings, or in listing the right features for their used stock, but the internet and carfax can solve those problems for you. More

Wonderful I visited 4 different dealerships and after talking to Torrington Subaru I knew I would come back. George Coates took a little over 2 hours to spend t I visited 4 different dealerships and after talking to Torrington Subaru I knew I would come back. George Coates took a little over 2 hours to spend time talking to me about both new and used cars. He, along with everyone there, was very pleasant and polite. I did not feel pushed into anything. They are very organized and it was a very spacious building. I had some difficulties with other dealerships and Torrington was great. I also called George a couple of times after we bought the car for some questions and he was always very helpful. I really appreciated that. More

A Very Pleasant Experience My husband and I are extremely satisfied with the quality of customer service provided at Center Subaru. From selecting the 'just right car' for our f My husband and I are extremely satisfied with the quality of customer service provided at Center Subaru. From selecting the 'just right car' for our family to signing the paperwork, we were made to feel comfortable and appreciated. We especially enjoyed working with Frank Marchion. He was friendly, knowledgeable, and he met our every need. More

What an experience!! Simplicity and honesty! By far this was the easiest and most enjoyable car buying experience. Between Chris, Miles, Kit, and his xxxxxx friends, start Simplicity and honesty! By far this was the easiest and most enjoyable car buying experience. Between Chris, Miles, Kit, and his xxxxxx friends, start to finish it was great. Don't even bother going anywhere else than Center Subaru! More

Robert Blue was the sales person who helped me with the purchase and pickup of my 2008 Scion XD. He was friendly, willing to negotiate and attentive to my questi was the sales person who helped me with the purchase and pickup of my 2008 Scion XD. He was friendly, willing to negotiate and attentive to my questions and concerns. Not only would I recommend Center Subaru to my friends and family, I would also recommend they ask for Robert. Thank you for an enjoyable experience purchasing my new car. More

A stress-free and comfortable auto purchase Let's face it, buying a new car is never an easy decision. So many choices coupled with a seemingly endless amount of paperwork. At Center Subaru in T Let's face it, buying a new car is never an easy decision. So many choices coupled with a seemingly endless amount of paperwork. At Center Subaru in Torrington, Ct, the staff made it a simple, relaxing, and satisfying car-buying process. From the second I walked in, until driving away with my new vehicle, I was treated with an unmatched level professionalism. My Salesman, Chris was extremely knowledgeable and energetic. He was just as excited about selling me a new car (but never pressured) as I was about buying it. And this continued long after I already put down a deposit. I love that! Price of the vehicle: Simple. Center Subaru sold it to me for $1,8000 less then any other dealership. Enough said. More

Best Auto Purchasing Experience I just completed the purchase of a brand new Subaru Legacy from Center Subaru in Torrington, Ct. This was my first experience with this dealer, sinc I just completed the purchase of a brand new Subaru Legacy from Center Subaru in Torrington, Ct. This was my first experience with this dealer, since my previous Subaru was purchased from another area dealership. I was totally prepared with information as to competitive price and comparable equipment when I walked in. I was greeted by a very friendly salesperson who was attentive and listened to my requests. I was amazed how comfortable this salesman was with his product and was never pushy, only asking the pertinent questions. I had a monthly payment in mind and knew the model that I wanted. All hinged on the trade in value of my Subaru Impreza which I had in hand from researching both Edmund's and Kelly Blue Book. Well, the trade-in value offered to me was spot on and I was ready to pull the trigger until the monthly payment was calculated and exceeded my threshold of pain. At this point the salesman went back to his manager at least twice and presented me with plausible alternatives which finally cemented the deal. I never once felt pressured during the process and honestly felt that I had a partner in the transaction with a mutually beneficial deal. I can't say enough about how gratifying it was to work with Frank. I have had so many dealer experiences throughout adulthood and this was truly the best. I would highly recommend Center Subaru if you are interested in purchasing an automobile from a dealer who gets it ! More

Gold Standard Customer Service Robert Blue makes things happen, Saturday I got an oil change and chatted with Robert , Tuesday we talked on phone, Thursday I picked up Forrester. He Robert Blue makes things happen, Saturday I got an oil change and chatted with Robert , Tuesday we talked on phone, Thursday I picked up Forrester. He is kind. courteous, knowledgeable, and remembers his customers. He asked after my husband and he is the guy I am going to for all my vehicles. Robert Blue is the gold standard of customer service. More

Best car buying experience ever! I have never felt more comfortable buying a car in my life. Joe made this process extremely easy and stress-free. He tells it to you how it is, no gam I have never felt more comfortable buying a car in my life. Joe made this process extremely easy and stress-free. He tells it to you how it is, no games, and helps you find what's best for you. He treats you like a part of his family and really cares about what he does. I would highly recommend this dealership, especially Joe Kolosky to anyone looking to buy a car. More

Astoundingly fast experiance and personable. Thank you Rob! I was extremely relieved with my entire experience. No pressure, and I was out of the door within 90 minutes. This was the first stop in what looked I was extremely relieved with my entire experience. No pressure, and I was out of the door within 90 minutes. This was the first stop in what looked to be a draining Saturday afternoon of test drives and dealing with pushy sales associates. Luckily this was not the case at Center Subaru. I saw no reason to go elsewhere after only a few minutes of speaking with Rob. Luckily this was not the case at Center Subaru. I left with a great feeling of satisfaction, relief, and can now enjoy my weekend. More