Gengras Ford - Service Center

First time bringing vehicle to this dealer for service...very professional, fixed the problem and had the truck done on time! Very satisfied with the experience. service...very professional, fixed the problem and had the truck done on time! Very satisfied with the experience. More

unsatisfactory customer service I brought my vehicle to Gengras a few minutes before my appointment time. on Tuesday, November 26th. When I made the appointment, they didn't tell me I brought my vehicle to Gengras a few minutes before my appointment time. on Tuesday, November 26th. When I made the appointment, they didn't tell me which door to enter. I went into the "Service Door" entrance and waiting for approx. 7 minutes to be greeted as no one as at the desk as they were attending other customers...which is totally understandable. However, once someone asked to assist me, I was told that I was at the wrong check in area. I walked over to the right place while I had to wait in line (I was the only person in line) while 4 men sat at small desks with computers. 2 of the men were on the phone, 1 never looked up at me and the other was talking to another employee and offered no help. Finally the first gentlemen in row asked what I was there for and I told him I had an appointment for 3 safety recall checks on my Fusion. He told me that I had to wait for Ryan (who was on the phone) I waited. Once Ryan was ready for me, I had to wait while he loaded my information into the system. Now, when I made the appointment, I filled out all of the very same information that he requested. I am not sure as to why it wasn't already in the system since I had previously provided it. He apologized due to the computer being slow. He finished up and told me that I would get a call when they were done, but more than likely it would be around lunchtime that it would be ready. Ryan called me around 11:30 and told me that the safety checks were all set. However, they found something of concern with my vehicle. He told me that they found my vehicle to out of coolant. They asked if my vehicle had been running hot or cold and I told them that it seemed perfectly fine and that I noticed nothing different. They said that the trap that holds this fluid was empty as they saw this when the car was up on the lift attending the recall items. He said that the mechanic stated that they didn't find any apparent leaks and that the coolant could be leaking somewhere it shouldn't be in the vehicle. I was a little wary because I have never had this issue before and my vehicle didn't give me any warning signs of anything being wrong. Ryan stated that they could do a diagnostic on my vehicle and that it costs "roughly" $149 and then a regular hourly labor charge would be assessed after they found the problem. I told him that I wanted to speak to my regular mechanic (as I actually had an appointment to have some routine maintenance 4 days later) to see what he had to say. I did speak to my mechanic and he told me that once I picked up my vehicle from the dealer; to take it home and park it as it could be dangerous to drive if the vehicle is absent of coolant. I called Ryan back and informed him that I would have my regular mechanic look into the issue and that I would prefer to not have them do any additional work on it. At that time, he offered no information, such as you shouldn't drive the vehicle or that it could do harm to myself or the vehicle should I continue to drive it without knowing what was wrong. I picked up my vehicle and brought it home where it sat idle until I brought it to my mechanic on Saturday the 30th. After completing the work that was to be done, my mechanic informed me that there wasn't any issue with my coolant and it was at the perfect level. Come to find out, what the mechanic at Gengras was looking at (the empty holding container) is exactly what it suppose to be....EMPTY. Should it have been full, then that would have meant that there was a leak somewhere in the vehicle and it was dispensing into the container. Now, one would think that a certified Ford mechanic would know this. How very disappointing and inconvenient on my end. The timing of this was over the Thanksgiving holiday and not having the use of my car, based on what the dealership told me, was a super inconvenience. Not to mention that I would have spent a minimum of $149 for them to find that nothing was wrong based on the incompetence of a Ford worker. Part of me really did walk away from this thinking that since the recall didn't cost me anything, they wanted another way of getting me to spend money. I wont bring my vehicle back here for anything ...which is really unfortunate as the dealership is super convenient in location. I have also expressed my dissatisfaction with friends and co-workers...some of which were not at all surprised at my experience. More

They Don't Know What They're Doing After being told that Friday was not going to be busy I showed up to have an oil change done on my Ranger and have the two back tires swapped with my After being told that Friday was not going to be busy I showed up to have an oil change done on my Ranger and have the two back tires swapped with my snows. Was told it was going to be a 3-4 hour wait. Left the truck and ran errands. When I came back to get it, I had to check the bill because the cashier had neglected to give me the price on the coupon I had left. At least she fixed it. When I started the truck I almost shut it off immediately as it sounded like there was a bunch of screaming banshees under the hood. When I went back inside to ask what the xxxx they did, the service desk clerk sent some kid out to look at it. Promptly told me it was the fan belt. I told him I knew what it was but it sure as heck wasn't doing that when I dropped it off. Came back out with a can of WD40 and said I don't know how long this will last, sprayed it (which did quiet it down) and walked away. That was the extent of the "service" provided. Made it home but was the screeching this morning when I started it. NEVER going back. If it needs work now I will take it someplace else for sure. More

Service at this dealership has been excellent from purchasing a car to having it serviced. The staff is very courteous and professional. I very highly recommend them. purchasing a car to having it serviced. The staff is very courteous and professional. I very highly recommend them. More

Scheduled Maintenance Dropped of my F-150 the night before my appointment without a hassle. Next day I received a call about all of the maintenance that is recommended and Dropped of my F-150 the night before my appointment without a hassle. Next day I received a call about all of the maintenance that is recommended and I could pick and chose what I wanted done (I did all of them). Was updated to the status a few times and was called promptly when completed. Great service and all of the staff were polite and helpful. More

service on 2015 F350 always takes good care of my vehicles. Staff are always friendly explain what needs to be done in terms that are easily understood I've been using always takes good care of my vehicles. Staff are always friendly explain what needs to be done in terms that are easily understood I've been using this dealership for ten years More

Came in to get two sets of tires and rims mounted and balanced. Techs were friendly and said the work would be done in an hour. I returned an hour later and everything was finished and all work looked go balanced. Techs were friendly and said the work would be done in an hour. I returned an hour later and everything was finished and all work looked good! Price was very fair. More

Always get great service from Peter Hollenbeck, I have purchased three vehicles at this dealership Crowley Ford. I had planned to purchase other vehicle from Gengras Ford but When I had my Ford Esca I have purchased three vehicles at this dealership Crowley Ford. I had planned to purchase other vehicle from Gengras Ford but When I had my Ford Escape last Saturday. I was told that as of Dec. 1, that Gengras will not honor the oil change service part of my maintenance agreement I purchased when I brought the vehicle. So now I have to go back to a Crowley dealership to get my service. Since doing this and since I have the maint. agreement I will have Crowley do the work if anything is found wrong at my oil change. This will also effect us when we are ready to trade in the escape for another Ford. We will no longer be purchasing another Ford through Gengras. I am sorried to say because dealing with Peter Hollenbeck, was and is excellent service and dealing with Eric in your quick lube was great to have my older car oil change service and I even purchased new tires through Eric have always received great service from these gentleman . I am disappointed and sadden over Gengras move not to honor this part of the maintenance agreement. I thought when Crowley sold this dealership to Gengras that this would be a seamless change for all of Crowleys customers but this is effecting me and I will have to takt my business else!!! More

still the same great service I had another excellent experience at this dealership despite the ownership change. To be honest, I have friends who've had poor service from another I had another excellent experience at this dealership despite the ownership change. To be honest, I have friends who've had poor service from another Gengras dealership so I was cautiously optimistic about returning to this shop. I have enjoyed wonderful service at this shop for 20 years and have purchased at least 8 vehicles over that time period as our children began driving. Once again, I was received courteously, enjoyed a cup of coffee while my vehicle was serviced, and my vehicle was returned to me cleanly. They even took time to check a problem with the computer settings after my battery died. I'm truly pleased to continue my business with this dealership after the ownership change. More