Gengras Ford - Service Center

I found my experience at Gengras Ford to be most favorable for many reasons. My Loncoln MKZ had a bad water pump which unfortunately is a very difficult and expensive repair because it's located in favorable for many reasons. My Loncoln MKZ had a bad water pump which unfortunately is a very difficult and expensive repair because it's located inside the engine behind the timing chains. I had it quoted at another service center and they quoted the job but said they were not even interested in tackling it. I then had it towed to Gengras and they gave me the same price along with a video of my car showing exactly what was wrong. My car was finished just a few days later and came out great. Shortly after that the spring broke on the strut in my front end so I brought it back. When they quoted it I explained I didn't have the funds to pay for it at that time due to the water pump repair. The service manage then very kindly gave me an enormous discount so I wouldn't have to drive the car in an unsafe condition. He only charged me for parts which absolutely blew me away. My car is perfect now thanks to their great work and generosity. I would also like to mention their friendly, professional staff and immaculate facility. Even though it's a bit of a distance from my house, I plan to use them on all my future repairs and new car purchases. More

Gengras Ford clearly doesn’t take our feedback seriously. They are liars and cheats. Do yourself a favor and go to Litchfield or Danbury because these guys will only screw you. They couldn’t even put our fro They are liars and cheats. Do yourself a favor and go to Litchfield or Danbury because these guys will only screw you. They couldn’t even put our front license plate on a brand new escape, and we tried for months! Absolutely incompetent. More

When it was Crowley best dealership. Since Gengras I will never buy nor service my ST Explorer or Raptor again. You all should be embarrassed. Since Gengras I will never buy nor service my ST Explorer or Raptor again. You all should be embarrassed. More

Had a bad experience at first but after speaking with Dave the GM he treated the matter very seriously and handled it like a true professional. After going in for my second visit Norman treated me with t Dave the GM he treated the matter very seriously and handled it like a true professional. After going in for my second visit Norman treated me with the utmost respect and is a fantastic service advisor..made sure I was satisfied 100% before I left. Also want to say thank you to Jeff from parts he really has helped me so much with any questions I had and have about the all the parts I order. I really appreciate you guys all going the extra mile to ensure I walked away happy! More

Being back Crowley Ford. Never use Gengras for service. They will take your car. Tell you lies and then make excuses on why the car is not ready- delaying another day. Be Never use Gengras for service. They will take your car. Tell you lies and then make excuses on why the car is not ready- delaying another day. Be honest for gods sake! I’ve been dealing with them since they took over Crowley Ford- I thought they can get their act together but now convinced - no more- More

Brought 2010 Ford Escape in for service of Power Steering Torque sensor (steering wheel starts shaking). Dropped vehicle off on a Sunday, and they didn't even look at it until Thursday with a bunch of excus Torque sensor (steering wheel starts shaking). Dropped vehicle off on a Sunday, and they didn't even look at it until Thursday with a bunch of excuses on Tuesday and Wednesday. Was quoted $2,100. I said no thank you, and we purchased a newer vehicle. (Still charged about $160 diagnostic fee). I later had another mechanic look at it. Purchased the new sensor on Amazon for about $150, and it took him about 45 minutes to replace it. Called Service Manager (Acting SM - Adam) to request refund of diagnostic fee due to outrageous attempt to overcharge me. Claimed service person is no longer working there. He claims "Official" Parts and "book hours" of labor for this should have been $900 and additional items (not requested) were in the estimate. Labor costs are based on book hours and service book says 3-4 hours to replace the sensor (at their inflated rates). Unfortunately, you won't get a discount if the job can be completed in 45 minutes. Recommendation: Find a good mechanic you trust. I would give Adam a higher rating because he was able to get a refund check sent out for the diagnostic fee. (It should take 4-5 business days to process and then it will be mailed...why not just credit the card that I paid for it on.) (I was going to give it 2 stars, but then I remembered they tried to overcharge me another time in the past. Quoted $900 for wheel and tire on Ford Taurus that had a blowout. Left and went to TownFairTire and had it repaired & replaced for about $225.) More

Made a service appointment three weeks in advance for fan belts and 4 wheel alignment. Told service advisor Austin I would be waiting for my car. Austin said your making an appointment far in advance that wo belts and 4 wheel alignment. Told service advisor Austin I would be waiting for my car. Austin said your making an appointment far in advance that would not be a problem it is an easy service and won’t take more than an hour or so. I arrived 1/2 hour early. I asked Austin how long it would take to service my car I will still be waiting for it. Austin stated service booked 22 appointments for today and they are short 2 technicians. I should be at the top of the list since I made my appointment three weeks ago. Austin stated I don’t now what to tell you that’s the way it is. I left with my car without it being serviced. I was quoted 350 dollars which I was willing to pay. I called and wants to talk to the service manager he refused to talk to me on the phone. I called and left a message with the dealership manger he never called me back. The service manager did call me back and stated we don’t want people like you coming here causing trouble and questioning our service appointment practices so don’t come back!!!! More

I had my vehicle services twice, spent over $2,000.00 and problem was not resolved. When I asked for resolution from GM and President numerous times, never got a call back. Would never recommend purchasing o problem was not resolved. When I asked for resolution from GM and President numerous times, never got a call back. Would never recommend purchasing or get your car serviced from such a poor customer service company. More

After going through a problem with this dealership to get my damaged door fixed they stood up today and took him out of it and is now being fixed I commend them on their ability to do the right thing thank y my damaged door fixed they stood up today and took him out of it and is now being fixed I commend them on their ability to do the right thing thank you More

Refuse to honor an extended warranty on a car I purchased when they were crowley. Never was a big fan of crowley but these guys are the worst. note : did not deal directly with the person listed but it when they were crowley. Never was a big fan of crowley but these guys are the worst. note : did not deal directly with the person listed but it would not let me post without selecting one and this guy is probably where such decisions are made. More