Gengras Ford

Salesman was extremely helpful, so was general manager. Very good selection of trucks to choose from, helpful salesman, good price.Service dept. is open late on week days so I don't have to waste my weeken Very good selection of trucks to choose from, helpful salesman, good price.Service dept. is open late on week days so I don't have to waste my weekend. More

Poor Service It took 3 days to do an oil change, rotate tires replace wipers and perform a recall that was scheduled the week before. The recall part was ordered 2 It took 3 days to do an oil change, rotate tires replace wipers and perform a recall that was scheduled the week before. The recall part was ordered 2 days after the vehicle was dropped off. More

Expected good service The type of service one would expect or want from a truly professional and knowledgeable dealer. Work completed and done with the skill expected of a The type of service one would expect or want from a truly professional and knowledgeable dealer. Work completed and done with the skill expected of a talented service professional. More

Quick lube The guys at quick lube are always very professional and get the work done as stated when discussing required services. the quick lube makes basic ser The guys at quick lube are always very professional and get the work done as stated when discussing required services. the quick lube makes basic services convenient More

Couldn't be better. The people and the service were GREAT!! All the employees were very pleasant and friendly and I could tell they all were very good at their jobs. The people and the service were GREAT!! All the employees were very pleasant and friendly and I could tell they all were very good at their jobs. More

Exceptional I brought my vehicle thinking that it was an electrical problem, after explaining in detail how my car was functioning, the service advisor was dead o I brought my vehicle thinking that it was an electrical problem, after explaining in detail how my car was functioning, the service advisor was dead on with his critical thinking that he knew what the problem was!! In addition the advisor took care a past problem in which was so costly, due the customer missed the deadline for my vehicle warranty. So instead being charged for the initial issue, he absorbed the original cost meaning the customer paid less of the full amount of the bill. I am so grateful the gesture and will continue to conduct business and recommend future customers!!! More

I;m very satisfied with my new truck I love it I'm pleased with the sales man, but the dealer prep left something to be desired, they left my Leather interior so bad that I had to have it cleaned. I'm pleased with the sales man, but the dealer prep left something to be desired, they left my Leather interior so bad that I had to have it cleaned. I spent 87, 000 dollars on this vehicle, and they should of at least cleaned it properly. I am not happy that the spare tire is the wrong size, I have 20" Michelin and the spare is 18" wrangler. Now why should I have to purchase a spare tire that fits ? Even an idiot knows that you cannot mismatch tires on a 4 wheel drive vehicle. I believe the State of Connecticut does not allow this. More

Quick lane oil change Everything went really smoothly with my new vehicle including confirmation of wait time when I called ahead. I was quite happy with the visit as it Everything went really smoothly with my new vehicle including confirmation of wait time when I called ahead. I was quite happy with the visit as it was faster than anticipated More

Outstanding customer service Gengras has just taken over this dealership from Ken Crowley. I have been a customer of the Crowley Dealerships for many years. Gengras is a Generat Gengras has just taken over this dealership from Ken Crowley. I have been a customer of the Crowley Dealerships for many years. Gengras is a Generational Family Company. They are Seasoned, Dedicated and Committed to customer service. Gengras was astute in retaining Tom Moran as GM and the outstanding Service Department Staff. I buy two new cars /year. I will remain customer based on the smooth transition and the retention of the Crowley Leadership. More

Very helpful nit pushy No high pressure sales unlike other Ford dealerships that I have dealt with in the past. That is why went went here verses our local dealer (TASCA). No high pressure sales unlike other Ford dealerships that I have dealt with in the past. That is why went went here verses our local dealer (TASCA). More