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Gengras Ford
Plainville, CT
403 Reviews
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January 30, 2011
I had just had my heart broken by another Ford dealership that shall remain nameless. I had thought we had a deal but at the end they upped the final price on me considerably. That was when I contacted Cro that shall remain nameless. I had thought we had a deal but at the end they upped the final price on me considerably. That was when I contacted Crowley Ford via their internet sales department. I told them exactly what I wanted, and the price I was looking for. I even requested they fax me their quote. Within the hour I had the quote in writing line item for line item with the TRUE FINAL COST including everything from dealer conveyance fee, sales tax and the ammount that would end up being financed after my down payment. When I went their in person they were true to their quote. No hidden costs or fees. I am the kind of guy who lays all his cards on the table and I expect the same in return. So I appreciated this. As well, they were courteous and went out of their way to help me return my rental car which they did not have to do. I gave Crowley Ford the highest ratings because they gave me the lowest price of any dealership on my new Ford Focus. Also because they stayed 100% true to their price they quoted me. And finally because of their professionalism and the courtesy they extended me. In terms of purchasing a vehicle, this dealership has been my best experience yet. More
by DuRob
Employees Worked With
Steve Klein
July 23, 2009
AVOID THIS DEALERSHIP FOR PARTS AND SERVICE Crowley AVOID THIS DEALERSHIP FOR PARTS AND SERVICE Crowley Ford, as an independent dealership, can establish any markup on the Genuine Fords Parts they sell AVOID THIS DEALERSHIP FOR PARTS AND SERVICE Crowley Ford, as an independent dealership, can establish any markup on the Genuine Fords Parts they sell. The markup is outrageous. For example: I purchased a plastic retaining clip / bushing for my F350 which holds the clutch push rod onto the clutch pedal arm. When the clip breaks, you cannot shift, start the engine, and the clutch pedal falls to the floor. The plastic part is approximately the size and shape of a sewing thimble. Cost of part purchased at Crowley's parts counter: $11.00. Price for the same part at Monaco Ford in Glastonbury: $6.00 with discount available at counter. It seems Crowley needs to mark up the parts in order to pay for the new building despite, Can you imagine the markup on substantial parts like starters, alternators, etc???? Avoid, and save your money! More
by tonyguy
Employees Worked With
Parts Counter
February 19, 2004
Dealt with this dealership many times. Good Service, fair prices, very helpfull, thanks to Joe Flumara who always does an excellent job. The only hack I have on them is there parts department needs to do a prices, very helpfull, thanks to Joe Flumara who always does an excellent job. The only hack I have on them is there parts department needs to do a better job ordering, and quoteing pick-up times for out of stock parts. More
by Dougcmpbl
Employees Worked With
Joe Flumara
