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Gengras Ford
Plainville, CT
403 Reviews
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Showing 403 reviews
June 05, 2017
Service done! I have been to Plainville Ford for years. I bought my 1st car Ford Fairlane 1967 from Mr. Jim Brooks. At the time it was $2800.00 brand new car. That I have been to Plainville Ford for years. I bought my 1st car Ford Fairlane 1967 from Mr. Jim Brooks. At the time it was $2800.00 brand new car. That is when he was at Crestwood Ford in Watertown, in 1967. I also bought my Ford XL 500 truck in Plainville also 2002, you can recount this mail to Jim and he will remember. I stop and talk to him--------often. Jean Michaud More
by jgm1823
Employees Worked With
I do not remember, check the schedule-------
June 02, 2017
Very responsive and accommodating. I just bought a new 2017 F150. The salesman (Steve) went through my price range and eventually was able to find the exact truck that I was looking fo I just bought a new 2017 F150. The salesman (Steve) went through my price range and eventually was able to find the exact truck that I was looking for in a timely fashion. I had no issues contacting him and getting a call back immediately even if he wasn't at the dealership. He made shopping and buying a new vehicle as seamless as possible and was easy to talk to. More
by Steveo24
Employees Worked With
Steve
May 28, 2017
Best Deal on Tires You can't beat the price on tires from Ford Quicklane -- Better than Tirerack, Townfaire, Costco, you name it. The service writer was very kind and dr You can't beat the price on tires from Ford Quicklane -- Better than Tirerack, Townfaire, Costco, you name it. The service writer was very kind and drove me home since the install for my four 19"s on mag wheels was going to take a while. The only problem I discovered later when I checked the tire pressure with an accugage at home ... cold check, they were inflated to 45 psi instead of 36. Other than that, I'm very satisfied with this purchase (and I'm also getting $140 in rebates in the mail soon ;-)) More
by Dan Boyce
Employees Worked With
Mike
May 10, 2017
Purchased a new Ford F150 XLT Sport from Mark Hoxic. I live in Torrington, and went to Crowley in Plainville because Mark Hoxic had left Torrington Ford and was now with Crowley. I had a vehicle accident I live in Torrington, and went to Crowley in Plainville because Mark Hoxic had left Torrington Ford and was now with Crowley. I had a vehicle accident and my car had been totaled. Mark sold me a new Ford F 150 XLT Sport. He couldn't be more professional, honest, and knowledgeable a sales person. That's why I was willing to go all the way to Crowley, and Crowley is lucky to have him. No nonsense here. You want a great vehicle and a deal, go to Crowley and ask for Mark. More
by Dave3
Employees Worked With
MARK HOXIC
April 22, 2017
STAY AWAY! NEVER GO THERE! RUDE CUSTOMER SERVICE & BAD SERV Rude rude rude treated me like I'm stupid when brought Lincoln MKZ in that's making noise when driven... we have the full warranty on car but they sai Rude rude rude treated me like I'm stupid when brought Lincoln MKZ in that's making noise when driven... we have the full warranty on car but they said they don't know what's wrong can't figure out EVEN THOUGH car made the same sound when tech drove it ... was told come pick up car and pay diagnostic fee ( FOR TEST DRIVING THE CAR A FEW TIMES?! And they said they don't hear it !) BUT when I drove the car before taking It home it was making noise showed it to tech he heard it AS WELL AS ME! Was told leave car another day . TODAY THEY SAID THEY CANT FIGURE OUT WHATS WRONG EVEN THOUGH WHEN STEERING IT IT WAS MAKING A SOUND AND THE PERSON ON PHONE GLENN I BELIEVE ACTUALLY INTERUPTED ME AND SAID SIGHING WITH AN ATTITUDE " OMG" AND THE NIGHT BEFORE SAME PERSON TOLD ME ( when I said I'll drive the car around parking lot to see if making noise before taking it back so I asked for my Keyes but since I didn't PAY YET) he said about my 7 year old son " he can stay here inside , we ll keep him as collateral "!!!' AS IF IM GOING TO STEAL My own car??? They were more worried about getting paid FOR NOT BEING ABLE TO FIGURE OUT PROBLEM WITH CAR! He later said I'm just kidding BUT STILL NOT FUNNY when my son asked me why did the guy say that. AND TODAY RUDELY HE SAID THEY NEED TO CHARGE EVEN IF I BRING CAR BACK TOMMOROW " IF " it's still making noise ( when It is since they didn't fix it) SAID " THATS HOW WE PAY OUR TECHS"...??!! So you have people that don't know how to diagnose a problem but have customers come back and forth and get charged! And STILL CANT Figure WHATS WRONG? I SHOULD HAVE LISTENED TO A FRIEND WHO SAID HAD NOTHING BUT PROBLEMS W CROWLEY SERVICE DEPT. THEY NEVER FIGURED OUT PROBLEM W CAR! AND JUST CHARGED TON OF MONEY! More
by Joanna M. Berlin
Employees Worked With
Glenn
February 20, 2017
Horror Show DANGER!!!!!!! If you don’t live in CT stay away from this dealer My Horror of a transaction started great with Crowley Ford. Only a few dealers on DANGER!!!!!!! If you don’t live in CT stay away from this dealer My Horror of a transaction started great with Crowley Ford. Only a few dealers on the east coast had the F150 I was looking for. I was thrilled that exact truck I wanted was only 59 miles away. My sales rep Fran was knowledgeable and friendly. The Financing Rep Victor was a huge help finding a loan that worked. I was driving home in my new car 45 minutes later. Every interaction with them since has been filled with pain, 3 FedEx’s later my paperwork was heading in the right direction. They vile lady that runs the back office is Rude, Uninformed and Incompetent. The deliberate unprofessional behavior I witnessed cannot be undocumented. This dealership is only 49 miles away from the NY border and they have no clue about how things work. What to expect from Crowley Ford.. The following recap is how my transaction was handled • I had to experience the F&I guy receiving a verbal beat down from the woman in the back office. The funny part is she was completely wrong concerning the registration on my on my F-150. • After several days of unnecessary stress and several Re-Do’s of my paperwork 22 days later I received my registration as I originally asked for it. • Mr. Crowley does exist, but he works out of the KIA dealership And doesn’t return phone calls • Their Sales VP also works at the KIA location , he also doesn’t return calls • They do have a general manager at Ford location, he only called after I called their HQ several times. He was helpful in getting my transaction back on track.. But he called after the fact...as a reaction to my calls to their HQ. • I was going to let the whole thing go until I received a strange call from Crowley customer service. That employee had issues with my comments made in a survey to Ford Corporate. It was crazy !!!!!!..call the unhappy customer confront him and make him more unhappy Key learning.. the survey is not private I’m thinking it’s safe to say that this dealer’s senior management and back office is not responsive to customers concerns. The customer is not always rite at Crowley Ford. You will be treated like a uneducated peasant Their focus is not selling Fords I wonder if they call back the KIA customers ? probably not More
by ChristopherCullen
Employees Worked With
Fran
November 03, 2016
terrible service not willing to accommodate me for any of th the truck has been to 2 diffrent dealerships first one didn't have the sense to check my coolant container which was dry.charges me for wrong parts the truck has been to 2 diffrent dealerships first one didn't have the sense to check my coolant container which was dry.charges me for wrong parts never called me back and tries to charge me more than my invoice.2 days without truck now at crowley and have had another day and once again I had to call 3 times today every day he's on the phone .no truck terrible service and not even I'm sorry sor for your inconvenience More
by Kenneth Malone
Employees Worked With
service manager
October 31, 2016
Used car I bought a used car in April 2016, it only had 37,724. I emailed David Goodrich about an issues with the front end. I wasn't happy with what he told m I bought a used car in April 2016, it only had 37,724. I emailed David Goodrich about an issues with the front end. I wasn't happy with what he told me. I do not have a warranty. I only have about 46,400 miles on it. I can't not afford to be spending money on fixing a car that i haven't even had for a year. I bought a newer vechile so I wouldn't have any issues.I am so upset. My name is Stephanie Baldwin. If I could please get someone to contact me. More
by Countrybumkin
Employees Worked With
David Goodrich
September 29, 2016
Car was dirty, needed a new battery in less than a week, amo The new car was dirty, the car needed a new battery in less than a week, whole working with David Goodrich who was very good we were frequently interr The new car was dirty, the car needed a new battery in less than a week, whole working with David Goodrich who was very good we were frequently interrupted by a guy named Sam who was very rude to my daughter. The check that was to pay off my car that was turned in was sent to the wrong place. Sent complaint via live chat and never recieved any comment back. More
by Keryl Dubay
Employees Worked With
David Goodrich
September 13, 2016
Ford ranger 2011 I bought the truck used. It had 56000 miles. It was in great condition with lots of extras remote car starter running step and bed cover and Bluetooth I bought the truck used. It had 56000 miles. It was in great condition with lots of extras remote car starter running step and bed cover and Bluetooth. I was given 3 month warranty or 3,000 miles. After 2 months driver door filled with rain and transmission fluid was black. I made appointment to have door seal and fluid changed. They insisted fluid is OK and doesn't need to be changed until 100,000 miles with much banter it was changed.4 days later. Very anti customer service. I also have 2 free oil changes. I will never go there again. More
by Jfk
Employees Worked With
Dan Allegrini
