Gengras Ford

Routine Service Brought my car in for routine service, but also inquired about another item. Tim was helpful with options for our situation and provided loaner when w Brought my car in for routine service, but also inquired about another item. Tim was helpful with options for our situation and provided loaner when work on vehicle was not finished within the day. Tim has always gone above and beyond in customer service since we've brought our vehicles in. Would've given 5 stars, but do not appreciate the push for customers to answer survey/give 100% satisfied feedback on their visit/experience. If I want to do that, I will, but resent the "coaching" to do so. Mr. Crowley - Please stop making your employees do that. More

Sales experience was good. Service needs improvement I've purchased several cars from this dealer. They really need to improve their customer communications. I don't appreciate surprises when i pick up m I've purchased several cars from this dealer. They really need to improve their customer communications. I don't appreciate surprises when i pick up my car- especially financial ones. When i need service. I want to know up front if there will be additional expenses. Not everyone uses credit cards. When i was late for a service (mileage wise) the advisor "scolded" me. Really? The other thing that aggravates me is the hounding to fill out a survey. Well here it is. More

Great Service Quick service, car ready on time, with quality excellence, done as planned. Will continue to use this dealer for next car services, for many years. Quick service, car ready on time, with quality excellence, done as planned. Will continue to use this dealer for next car services, for many years. More

First service We brought the wife's car there for a PTU seal which took out the transfer case after the transmission. Asst Serv mgr worked with us and ford to get a We brought the wife's car there for a PTU seal which took out the transfer case after the transmission. Asst Serv mgr worked with us and ford to get a break on the cost and car was done in just over 2 days. So I bought a 2014 Ford F-150 there , I was concerned about the brakes since the rotors were just turned. 2.5 months after buying truck rotors were warped and needed replacement. I was very upset since I voiced this concern and did not want to have to do a brake job so soon. I spoke to the general manager in some detail, we discussed our points and when it was all done, there was no charge and I still have faith in a dealer and would highly recommend Crowley Ford. Jim was a Marine, and I was a Navy Seabee and there was a mutual respect between us and I am very happy that still exists and that we were able to work out a solution . I want to personally thank Jim Brooks for his professionalism and understanding and taking the time to listen to what I had to say. Oooohrah! More

Great experience I came for 40000 miles service with 2014 Taurus, no waiting, knowledgeable people, they recomend certain services, however they tell you its up to yo I came for 40000 miles service with 2014 Taurus, no waiting, knowledgeable people, they recomend certain services, however they tell you its up to you, no pressure whatsoever, same goes for sales people, tell them you are only looking and they leave you alone More

Great Dealer with Great Service Everyone was friendly, helpful, and very patient. They tried to work around my budget while still finding me a car that I would love! Amazing overall Everyone was friendly, helpful, and very patient. They tried to work around my budget while still finding me a car that I would love! Amazing overall service and great prices with strong and beautiful cars. More

Recall I received excellent service, never leave unhappy as I feel my car is checked thoroughly, I am happy with the Crowley staff and always happy to be ab I received excellent service, never leave unhappy as I feel my car is checked thoroughly, I am happy with the Crowley staff and always happy to be able to get a ride to work More

Top Notch Service of my Fleet Vehicle Very thorough service. They even did a check on any outstanding recalls and ordered the parts needed. I really appreciate the shuttle service so I can Very thorough service. They even did a check on any outstanding recalls and ordered the parts needed. I really appreciate the shuttle service so I can get back to my office. More

A great deal!! I had a very positive experience with Crowley Ford Lincoln,my salesperson,Alex Cruz is a professional in every sense of the word!! As a fellow Veteran I had a very positive experience with Crowley Ford Lincoln,my salesperson,Alex Cruz is a professional in every sense of the word!! As a fellow Veteran he could relate to some of the mutual things experienced by members of the Military and it showed in the way I was treated by him,he made leasing my 2017 F150 XL as easy and enjoyable as I could never have imagined!! I would not hesitate to recommend Crowley Ford Lincoln to anyone,I had a great experience and got a great deal in the process!!! More

Bullies, deceptive, unprofessional When I decided not to purchase a vehicle with them the finance Rep I was working with, Sam, threatened to keep my $1500 deposit to bully me into buy When I decided not to purchase a vehicle with them the finance Rep I was working with, Sam, threatened to keep my $1500 deposit to bully me into buying the car. I had signed no paperwork regarding the money I put down. He then sent me text messages from 8:45-9:45 at night telling me he didn't want to see me lose my money and That my father who helped me decide to not purchase the car was not looking out for my best interest. The manager, Jim Brooks, returned a phone call and never apologize for that unprofessional and inappropriate behavior from Sam. Jim then started to support Sam and what he said to me. In the end Jim Brooks looked at the paperwork and saw that I never signed anything therefore they could not keep my money. They are the Epitome of a shady car salesman. Stay away at all costs. Also, Sam lied from the very beginning until the very end. He tried selling me the car for more then what it was posted on cargurus.com More