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Gengras Ford
Plainville, CT
403 Reviews
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Showing 403 reviews
August 21, 2017
Ford Escape Service I have been going to this Dealer for several years now and have never had a problem. They are always polite, very knowledgeable and caring. The best I have been going to this Dealer for several years now and have never had a problem. They are always polite, very knowledgeable and caring. The best part is the Quicklane which is awesome!!! Drive in and shortly there after your car is being serviced and completed before you can finish your coffee. Love this place!!! More
by Markdattilio
Employees Worked With
Quick lane boss, who is awesome!!!
August 20, 2017
The worst I've had nothing but problems with the service department. I went in for the same problem 3 different times and when that issue was finally resolved t I've had nothing but problems with the service department. I went in for the same problem 3 different times and when that issue was finally resolved they broke my airbag sensor and I had to go back yet again. Very careless work. I also got my keys back with food all over them which was disgusting and unprofessional. Also they called me about 3 weeks after I used a rental car from them claiming I had damaged it only to realize they had the wrong invoice and called me by mistake. I lost it at the point and said the only reason I even picked up the phone was because I was hoping that maybe, just maybe Gary the manager was calling to make things right. He never did call me by the way. I also told them I wasn't surprised by the mistake because that seems to be the only thing that the service department knows how to do. More
by ccrowe588
Employees Worked With
Gary
August 18, 2017
Oil change at 104,000 miles 2010 Escape Simply went in for oil change at regular interval. I expected it to be a straightforward uncomplicated visit and reasonable in the time taken; that's Simply went in for oil change at regular interval. I expected it to be a straightforward uncomplicated visit and reasonable in the time taken; that's exactly what it was. Service coordinator _ polite as always. More
by Mr Joe
Employees Worked With
Eric
August 11, 2017
Service Visit Turns into trade in! Was looking to possibly trade my mustang in for something that's better in the snow. I sent an inquiry in regarding the summer sale and Alex promptly Was looking to possibly trade my mustang in for something that's better in the snow. I sent an inquiry in regarding the summer sale and Alex promptly emailed me and followed up with a call. My car was there already for service so they gave me a fair trade price over the phone. I came to pick it up a few hours later and we worked a deal on a new Fusion Sport. They were extremely transparent with numbers, and applicable discounts etc. We actually got to take the new car home the same day. Probably one of the best dealer experiences I've had and I've purchased a lot of cars oflver the years!!! Thank you Crowley More
by Wkubeck
Employees Worked With
Alex Cruz
August 07, 2017
Service Department is awful! I purchased a used car from Crowley in September of 2015 and my car has been in for issues at least 6 times. The Service Department needs to take a cl I purchased a used car from Crowley in September of 2015 and my car has been in for issues at least 6 times. The Service Department needs to take a class in Customer Service. They all have attitudes and are dismissive when you demand assistance. My entire experience has been bad since day 1. I was set up from the beginning as my Sales Representative never did all that she was required. I would not recommend purchasing anything from this dealer. I love Lincoln vehicles but the lack of service in CT has me shopping for a new brand of car. More
by Scooper
Employees Worked With
Michelle and Tim
August 07, 2017
Bad, bad, bad, and it goes all the way to the top It is clear that the issues with the service department go all the way to the top. The lack of professionalism is apparent in all that I spoke with. It is clear that the issues with the service department go all the way to the top. The lack of professionalism is apparent in all that I spoke with. We were given bad information on the purchase and maintenance of items that we purchased. When I called to complain about it, it was clear that they were "circling the wagons" and no one would admit to the error (or bad information given), in fact the general manager and service manager basically told me that their service department was incapable of making these errors. I finally with great difficulty spoke to the owner of the dealership (Ken Crowley). It took him more than two weeks to return my phone call and it was a waste of my time. He was largely dismissive of the entire event and went on about how much he cares and his ads where he tells you how much he cares, but his words showed that none of this was true. At the end of the conversation, he hung up on me, showing his ultimate contempt for someone who had bought there car there and brought for service for six years. More
by carter123
Employees Worked With
Ken Crowley, Jim Brooks, Gary Stebbins, Helder Batista
August 06, 2017
I have not used the service department yet. I just purchased a new Lincoln MKZ. My experience was excellent. I required a lot of interaction to find the perfect car for me. JV was very patien I just purchased a new Lincoln MKZ. My experience was excellent. I required a lot of interaction to find the perfect car for me. JV was very patient and accommodating. He was an excellent sales person. More
by Scott G
Employees Worked With
John Velezis
August 03, 2017
Horrible service department I would never go here again, vehicle is never ready when promised and they always always tell me I need new brakes( I have new brakes on my vehicle) , I would never go here again, vehicle is never ready when promised and they always always tell me I need new brakes( I have new brakes on my vehicle) , never got a call back about parts for a recall, I have tried to go here several times and it is always the same crap. I would never ever go here again. More
by Judy J
Employees Worked With
Not sure
August 02, 2017
New Ford Focus I had a Chevy SUV that was giving me a lot of problems and i needed something new. My problem was that I still had a loan left on the car and didn't h I had a Chevy SUV that was giving me a lot of problems and i needed something new. My problem was that I still had a loan left on the car and didn't have the money to pay it off. Ford not only put me in a new car but also gave me a great deal for a trade in allowance! I was able to get a great deal using Ford Credit with 0% interest. I was very happy with the service and the friendliness of the company. Always helpful. More
by Christine227
Employees Worked With
John Lloyd
August 01, 2017
Outstanding service Eric did an oil change and changed transmission fluid in the car while we were purchasing another Ford Fusion. He made it happen in short order even Eric did an oil change and changed transmission fluid in the car while we were purchasing another Ford Fusion. He made it happen in short order even though we did not have an appointment for the service. I highly recommend Crowley Ford for new and used cars and for reliable service on the car after the sale. More
by Dan
Employees Worked With
Eric Dionne
