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Gengras Ford
Plainville, CT
403 Reviews
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Showing 403 reviews
September 21, 2017
Gary was no help I recently had an oil change at this location and everything seemed fine...that is until my car started smoking two days ago and I had to take it in t I recently had an oil change at this location and everything seemed fine...that is until my car started smoking two days ago and I had to take it in to be checked out. I decided to take my car somewhere other than a Crowley location (thank God!) and it turns out the person who did my oil change (at Crowley Ford Lincoln) FORGOT to put a rubber gasket around the oil filter, which essentially means my oil has been leaking ALL OVER MY ENGINE AND UNDER THE HOOD and was bone dry when I took it in. They had to do a whole new oil change, along with an extensive washing of the car, which was soaked in oil. The cost of these fixes were $155. UPDATE: After going into Crowley (multiple times) and being shunned into the waiting room to be forgotten about...I was finally assisted by Jesse. He made copies of everything and said he would write me a check immediately. It's now two months later and I just called to check in because I still have not received a check. At first Jesse acted like he had no idea who I was, but then after realizing, he said he'd leave a message for Gary AGAIN. THAT'S IT. This incident occurred in July and it's now almost October and I am most likely never receiving that check. Gary clearly has no intentions of resolving this issue and doesn't care about his clients. I am also taking this up with the Better Business Bureau where I will be filing a personal complaint. More
by ryanlacher
Employees Worked With
Jesse, Gary
September 15, 2017
Always a pleasure Just used the express service As always, friendly and reliable Waiting area comfortable and clean. My car was serviced, cleaned and ready within 30 m Just used the express service As always, friendly and reliable Waiting area comfortable and clean. My car was serviced, cleaned and ready within 30 minutes. More
by ANGELO LASTRINA
Employees Worked With
Quick Lane, service manager
September 11, 2017
Great service Service was fast and the people were cordial and professional. I was notified of soon to need rear brakes on my vehicle and options for service. Service was fast and the people were cordial and professional. I was notified of soon to need rear brakes on my vehicle and options for service. More
by Vinny
Employees Worked With
Eric Dionne
September 11, 2017
as always These guys are a great team very efficient and always considerate of the customer, get any issues resolved and respond quickly thank you Crowley team These guys are a great team very efficient and always considerate of the customer, get any issues resolved and respond quickly thank you Crowley team More
by joe1234
Employees Worked With
Dan Ciriello
September 04, 2017
Non pressured informative friendly sales staff Before visiting Crowley Ford I had test drove many vehicles at several dealership. Fran Sanford put my needs and wants in my chose of vehicles first. Before visiting Crowley Ford I had test drove many vehicles at several dealership. Fran Sanford put my needs and wants in my chose of vehicles first. I wasn't directed to the vehicles that happen to be on the lot. That is why I chose Crowley Ford over the other dealerships More
by Barbara Meredith
Employees Worked With
Fran Sanford
September 01, 2017
outtanding From the first phone call(Leeann) to my purchase of my Vehicle I could not have been more pleased. The Dealership Is made up of very nice knowledgeabl From the first phone call(Leeann) to my purchase of my Vehicle I could not have been more pleased. The Dealership Is made up of very nice knowledgeable , professional people. More
by Tom G
Employees Worked With
Tony Teodosio
August 28, 2017
New car purchase Most painless car purchase ever. Fran put together a deal that met my needs, not the hard sell to make the dealer's quota. Very good experience. Most painless car purchase ever. Fran put together a deal that met my needs, not the hard sell to make the dealer's quota. Very good experience. More
by Drcent1870
Employees Worked With
Fran Sanford
August 26, 2017
New 2017 Ford Explorer with Alex By far the best experience I have had with buying a new car. Alex was amazing at getting everything done quickly with no hassle of a car sales man! I By far the best experience I have had with buying a new car. Alex was amazing at getting everything done quickly with no hassle of a car sales man! I would definitely continue my buying at Crowley More
by Tomas69961
Employees Worked With
Alex
August 26, 2017
Very honest You never have to worry about problems that don't excist. Very honest people which isn't easy to find when it comes to vehicle repairs. You never have to worry about problems that don't excist. Very honest people which isn't easy to find when it comes to vehicle repairs. More
by Mat123
Employees Worked With
Dan Ciriello
August 24, 2017
Crowley Ford / Business Transit purchase Bought new 2017 Transit T250 from Crowley Ford ( Frances Sanford ) What can I say? I contacted Crowley Ford by email, Fran called me within 10-15 minu Bought new 2017 Transit T250 from Crowley Ford ( Frances Sanford ) What can I say? I contacted Crowley Ford by email, Fran called me within 10-15 minutes. i told her what I was looking for. After just a few minutes on the phone with Fran she said she would get back to me. I had a call and email with the window sticker & offer in 20 minutes. Bought the vehicle and am thrilled with .Crowley Ford. They are very professional, explained everything and am very pleased. Thanks Fran & Crowley Ford. Richard's Plumbing & Heating Inc More
by Steven Boulanger
Employees Worked With
Frances Sanford
