Gengras Ford

Six weeks to install a mirror on a 2014 Lincoln MKZ Kudos to Jim and Ryan for their efforts to resolve a poor experience. Always bought new GM vehicles every few years since 1969. Now I know why. Terr Kudos to Jim and Ryan for their efforts to resolve a poor experience. Always bought new GM vehicles every few years since 1969. Now I know why. Terrible communication between parts and service departments at dealership. Terrible instructions from Ford Motor Company to Service Techs relative to parts installations. Six weeks to fix a driver side door mirror- a Guinness Book of Records World Record. After multiple trips to the dealership including scheduled ones by them to fix the vehicle the time loss was truly amazing. The "discount" for all of this trouble was laughable and the job in the end was overpriced. When the vehicle reaches 50,000 miles as we usually do we will shop for a new one. It will not be a Ford product. Again thankyou Jim and Ryan. More

poor car service when customer voices concern 2013 FORD ESCAPE PURCHASED AT CROWLEY SEPT12 – ALL SERVICE & NUMEROUS RECALLS DONE AT CROWLEY SERVICE LOG HISTORY OF MAJOR ISSUES 8/18/16 33K OBV 2013 FORD ESCAPE PURCHASED AT CROWLEY SEPT12 – ALL SERVICE & NUMEROUS RECALLS DONE AT CROWLEY SERVICE LOG HISTORY OF MAJOR ISSUES 8/18/16 33K OBVIOUS OIL LEAKING ALL OVER TOP/SIDES OF ENGINE COVER NOTICED BY BLACK BEAR AUTO WHEN I STOPPED IN TO GET AIR IN TIRES, CROWLEY NEVER NOTICED THAT? WENT TO CROWLEY AND THEY REPLACED AXLE SEAL, VALVE COVER GASKET, FRONT SWAY BAR LINK UNDER WARRANTY 7/31/17 42K REPLACE FRONT SWAY BAR LINK AGAIN?????PAID DEDUCTIBLE RECENT ISSUE 12/23/17 QUICK LANE - PARKING LIGHT BULB REPLACED, BUT PARKING LIGHT STILL DOES NOT WORK 12/31/17 DEAD BATTERY AAA JUMPED AFTER WAITING 8 HOURS 1/4/18 HELDER BATISTA – ASKED SERVICE TO DO THROUGH SAFTEY CHECK OF CAR ESPECIALLY BATTERY, REASON FOR PARKING LIGHT FAILURE AND CHECK REASON FOR COOLANT WARNING LIGHT. TESTED ELECTRICAL CIRCUIT $70 AND REPLACED 5 YEAR OLD BATTERY $130, MULTIPOINT INSPECTION? $212 FAILED TO CHECK REASON FOR COOLANT WARNING LIGHT . LIGHT WENT ON AGAIN AS I LEFT DEALERSHIP, LACK OF CONCERN FOR ISSUE VOICED BY CUSTOMER 1/6/18 QUICK LANE - BROUGHT BACK CAR SPECIFICALLY DUE TO CHECK REASON FOR COOLANT WARNING LIGHT ON AGAIN, DID WORKS-OIL CHANGE, ROTATE TIRES, TOLD ME TO CLEAN FUEL INJECTOR WITH TREATMENT DUE TO NO FUEL FILTER $40, MULTIPOINT INSPECTION?? I ASKED WHY WAS COOLANT LIGHT ON AND HE SAID OH WE TOPPED IT OFF….LACK OF CONCERN Jan 11 CALLED GARY STEBBINS - ENGINE DIED PULLING INTO HIGH SCHOOL PARKING LOT, ENGINE & COOLANT WARNING LIGHT & TEMP TO HIGH, AAA $20 TOWED TO CROWLEY, GARY THOUGHT IT MIGHT BE HEAD GASKET THAT LEAKS COOLANT AND EATS BEARINGS; HOWEVER, TOLD THAT PROBLEM IS LEAKING HEATER HOSES? DID THEY CHECK THE ENGINE? THIS ENGINE HISTORICALLY LEAKS COOLANT AND CAUSES ENGINE FIRES. I FEEL THIS CAR IS PUTTING MY FAMILY IN DANGER AND WANT CONFIRMATION THAT ENGINE IS SAFE! 1/12/18 NO LOANER CAR OR FREE RENTAL PROVIDED DESPITE PROMISE. HOSES ON ORDER… OBVIOUS LACK OF CONCERN ABOUT ISSUES WITH COOLANT WARNING LIGHT CAR VOICED REPEATEDLY BY OWNER More

No one cares! Does Ken Crowley excist? If so, does anyone know how to contact him? I'm not a happy Crowley Customer!!!! Crowley takes the customers money and ki Does Ken Crowley excist? If so, does anyone know how to contact him? I'm not a happy Crowley Customer!!!! Crowley takes the customers money and kicks them to the curb! i bought a brand new car from them and it was damaged while being serviced for something that wasn't even the problem and no one will take ownershiip for it! When I addressed it, I was told that I would be contacted and never was. I waited two weeks and called myself and pretty much ,I was kicked to the curb. More

Horrible experience Excerpt of letter I wrote to Mr. Tom Moran & Mr. Jim Brooks (neither of whom ever responded) Subject: How You Lost a Lifetime Ford Customer and R Excerpt of letter I wrote to Mr. Tom Moran & Mr. Jim Brooks (neither of whom ever responded) Subject: How You Lost a Lifetime Ford Customer and Repeat Customer at Your Dealership Just wanted to take a minute one more time to try and tell you how vastly disappointed at how I have been treated by Crowley Ford and why you nor any member of the Crowley Group will ever see my business again. First the pleasant news. I want to take a minute to thank Jesse Bellobuono in the Service Department and an internet sales specialist named Leann (not sure of the spelling) for being consistently pleasant, responsive and a delight to deal with. They were the only ones who were communicative and informative and I want them to receive credit in what is otherwise a dismal experience. Now the rest of my very miserable experience… I’ve bought my last two Ford Edges (2011 & 2013) from your dealership. I can even explicitly remember working with Mr. Brooks to finalize the deal. In both cases we bought upper end models and extended warranties. We’re not the richest people in the world and these are not cheap acquisitions and we thought we could trust you and Ford. We have consistently owned Ford, Lincoln Mercury products over the years. My wife’s father was a Lincoln salesman and new car sales manager until he passed away. You have ruined a lifetime relationship with your product line through inattention and failure to do the right thing. You have ruined my relationship with Crowley as well. On Thursday, December 21, 2017 the 2011 Edge started misbehaving, running rough first and then displaying a high temp warning. I pulled off immediately and had the car towed to your dealership where I dealt with Jesse. Turns out that someone at Ford made the design decision to mount the water pump somewhere near the top of the engine block. Turns out when the water pump seized and died it spewed water that ran down into the oil pan. Cost 3 cylinders. This is well known and if you google it you’ll find I’m not an isolated incident. Now a failed water pump happens. But losing three cylinders when I shut it down as soon as I got a warning light should not. I’m over 100,000 miles but if it was well made I should get 200,000+ since I attend to servicing. So I asked Jesse to connect me with a good salesperson as soon as he gave me the bad news. I can’t even remember the name of the individual. No card, no follow-up no answers despite his promises. Problem is the Bluebook on my car is about $7,000 if the car was still running. Which it would be if it weren’t for a totally stupid design decision on Ford’s part. What did I get as a trade in offer was $200. Heck the brand new Michelin tires on it are worth $800. All I want is a little value for a car I bought from you that stupidly blew an engine through no fault of mine. You want my business treat me like someone you have a connection to and empathy for. Not like a stupid idiot you ignore. At least Leann was nice enough to get me answer that $200 was your final offer on trade in value. She apparently spoke to the Used Cars Manager. Anyway I don’t expect an answer to this. You have shown your true colors you don’t care about me or my business. So stop sending flyers and coupons on special offers and rest secure knowing that you have blown the business of someone who has almost always bought Ford Lincoln Mercury but won’t bother anymore and certainly won’t buy any brand from Crowley despite his TV ads. To anyone who ever asked my answer will be the same DON’T DO BUSINESS WITH CROWLEY! Chuck Powell More