Gengras Ford

Excellent service as usual. The staff always goes above and beyond. I asked Mike Castro if he would mount my license plate bracket properly and he did so with no hassle. Great jo The staff always goes above and beyond. I asked Mike Castro if he would mount my license plate bracket properly and he did so with no hassle. Great job to all. Peter, in service, is also a caring person and helped my wife with a problem More

Excellent Quick Lane Service The Quick Lane Service is excellent. The actions to complete 5,000 miles maintenance, including oil change, tire rotation and multi-point inspection, The Quick Lane Service is excellent. The actions to complete 5,000 miles maintenance, including oil change, tire rotation and multi-point inspection, were accomplished promptly and timely. The service included a washing of the exterior — a first for me at this dealership. Job well done. More

Best in area. Most pleasant gentleman to greet you explain procedure. Recall work done quickly. Care was taken to leave the vehicle in clean condition. Overall g Most pleasant gentleman to greet you explain procedure. Recall work done quickly. Care was taken to leave the vehicle in clean condition. Overall great experience More

Excellent; very thorough Pete Hollenbeck did a great job in making sure my rear brakes were dealt with in a comprehensive way - just pads, but rotors, etc.; keeping me safe. Pete Hollenbeck did a great job in making sure my rear brakes were dealt with in a comprehensive way - just pads, but rotors, etc.; keeping me safe. Also, arranged for brake fluid change - "very cloudy" ; needed it (186,000 miles). More

Dead Battery My 2017 Lincoln MKC would not start on a very busy day. A phone call to the service dept. and a visit from road service got me going quickly. I br My 2017 Lincoln MKC would not start on a very busy day. A phone call to the service dept. and a visit from road service got me going quickly. I brought my car to the dealership and they serviced it immediately. I was told that a new battery would be available to me within a few days. I was very happy with the fast and courteous service. More

Courteous, professional, helpful Excellent Service. Was reminded about Ford Points that were expiring soon, and could be used towards additional services. Always professional, knowle Excellent Service. Was reminded about Ford Points that were expiring soon, and could be used towards additional services. Always professional, knowledgeable, and organized. Also, very good communication as to service time, etc. More

Service Experience Sub-Par On 6/5 I was scheduled to bring my 2014 Ford Explorer in for service. The appointment included fixes for 3 recalls that Ford notified me about as well On 6/5 I was scheduled to bring my 2014 Ford Explorer in for service. The appointment included fixes for 3 recalls that Ford notified me about as well as a check engine light diagnosis and other miscellaneous items that I noted when making the appointment. I dropped my car off at 9:20am and heard from my Service Advisor at 1:40pm letting me know that they had not been able to diagnose the check engine light yet, but asked if I could leave the car overnight. I was not in a position to leave my car overnight due to activities with my children and the need to get to work the next day so I let them know that I would need a loaner vehicle if they needed my car for more than one day. Apparently there weren't any loaner vehicles available, so at 4:00, I received a call stating that they were finally able to get my car in to get the check engine light diagnosed and discovered that it was a Purge Valve. They could have this part installed but let me know that they could not fix any of the recalls or other items that I originally scheduled my appointment for. I obliged because like most, I rely on my car and it is a hardship to be without it. The reason for my 1 star rating is: - I made my appointment far enough in advance, why didn't my car get looked at until 3pm? - If I knew my car wouldn't have been looked at until 3pm then I wouldn't have dropped it off at 9am and been without it for most of the day. -If you are booking appointments in advance then you should know what your schedule is like in order to get the cars fixed and returned in the time given by the scheduler. -I find it absolutely ridiculous that you don't pull the cars up for the customer when they are there to pick them up. Instead the cashier told me that I should use my panic alarm to find it in the parking lot. -Now I need to be without the car for 1/2 a day so that my recalls can be fixed. If you are in a service role you should provide exceptional customer service and not act as though you are bothered. This isn't the first time I have used this service department, and to be honest, I wasn't going to come back but another local dealer could not get me in for weeks. More

Excellent Salesmanship Our salesperson (Alexander Cruz) treated us with respect and was straightforward with all the information. We never had the impression he was trying Our salesperson (Alexander Cruz) treated us with respect and was straightforward with all the information. We never had the impression he was trying to make 1 sale - he was building a relationship that was longer-term and would bring us back in the future. We visited 3 dealerships in one weekend and Crowley was the only one that didn't play any silly games in trying to sell us a new vechicle. More

Truck Service The best truck serve in CT. Service adviser Helder get me in and out and makes communication with him and service techs seamless. Highly recommend! The best truck serve in CT. Service adviser Helder get me in and out and makes communication with him and service techs seamless. Highly recommend! More

Great service as always at this dealership , They are very friendly and thorough always Enjoyed purchasing my new Escape here and now the service is top notch as as always at this dealership , They are very friendly and thorough always Enjoyed purchasing my new Escape here and now the service is top notch as well More