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Gengras Ford
Plainville, CT
403 Reviews
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Showing 403 reviews
August 02, 2018
Easy peasy Bought my car here was in an out had no issues and my salesmen Erik Acevedo was great I didn't have the best credit and he got me done . Id highly rec Bought my car here was in an out had no issues and my salesmen Erik Acevedo was great I didn't have the best credit and he got me done . Id highly recommend him to anyone with less than perfect credit More
by JOHN
Employees Worked With
Erik Acevedo
July 31, 2018
What on Earth is wrong with the service department?!?! It took me three weeks to purchase a used truck at Crowley Ford in Plainville because the service department failed to fix the existing problems with It took me three weeks to purchase a used truck at Crowley Ford in Plainville because the service department failed to fix the existing problems with the vehicle - OVER AND OVER AGAIN. There were problems with truck that the service coordinator was supposed to have fixed and he didn't. I had to bring the truck to my independent garage three times before they completed the necessary repairs. What on Earth is wrong with their service department? I expected better from a Ford dearlership. More
by UNHAPPY
Employees Worked With
Jesse
July 30, 2018
Informative on all usefull aspects of Crowleys services I had a very good experience with this dealership and the sales person with whom I initiated my transaction with. Excellent customer service and Infor I had a very good experience with this dealership and the sales person with whom I initiated my transaction with. Excellent customer service and Informative regarding all of Crowley option and services. More
by marceo
Employees Worked With
John Valez
July 30, 2018
Oil change and maintenance I dropped my car off in the morning for oil change and "the works" maintenance package. I picked it up in the afternoon with no issues. Peter was a bi I dropped my car off in the morning for oil change and "the works" maintenance package. I picked it up in the afternoon with no issues. Peter was a big help in making sure my vehicle got everything it needed done. More
by mf292442
Employees Worked With
Peter H
July 28, 2018
Very fast and efficient service The service provided by Crowley was excellent. It completely met by expectations. I will certainly recommend Crowley to others. The service center The service provided by Crowley was excellent. It completely met by expectations. I will certainly recommend Crowley to others. The service center open hours are very convenient. More
by albecky
Employees Worked With
Unknown, don't remember name
July 25, 2018
Service Quick Lane Service guys were great. Very helpful and took the time to review possible rodent issues and how to prevent further problems. Took the tim Quick Lane Service guys were great. Very helpful and took the time to review possible rodent issues and how to prevent further problems. Took the time to show me how to remove air filter to perform periodic checks. More
by kimberly97
Employees Worked With
Quck Lane Service Crew
July 25, 2018
First Oil Change Clean, comfortable waiting area with Kuerig coffee maker! Rep said it would take about 1 hour for oil change and 6,000 mile check-up. It took 50 mi Clean, comfortable waiting area with Kuerig coffee maker! Rep said it would take about 1 hour for oil change and 6,000 mile check-up. It took 50 minutes. I had a slow leak in the rear tire so they said it would take an additional half hour. It did. They had to take the tire off and reseal it. Have had no issues since then. Everyone was very friendly and professional. My first service experience was GREAT! Also, there were no fees for the service. More
by SUVJEN01
Employees Worked With
Ryan
July 24, 2018
quick lane is very convenient but.. quick lane is very convenient but do they use the correct oil. They said they put in synthetic blend oil and I later found out my car requires full sy quick lane is very convenient but do they use the correct oil. They said they put in synthetic blend oil and I later found out my car requires full synthetic. Not sure what to do. This was my first service since I purchased the car from them. More
by QX50 DAVE
Employees Worked With
did not ask
July 24, 2018
Commercial Truck Purchase Great experience, John Q made every effort to understand our needs and keep us informed. Traveled to where our trade was stored and took care of a se Great experience, John Q made every effort to understand our needs and keep us informed. Traveled to where our trade was stored and took care of a seamless transfer. More
by kimberly97
Employees Worked With
John Q
July 20, 2018
Crowley Quick Lane we are very please with the service they provide very quick and neat with there work I would refer them to all my friends and family we are very please with the service they provide very quick and neat with there work I would refer them to all my friends and family More
by Gene
Employees Worked With
Alex Cruz
