Gengras Ford

Brought 2010 Ford Escape in for service of Power Steering Torque sensor (steering wheel starts shaking). Dropped vehicle off on a Sunday, and they didn't even look at it until Thursday with a bunch of excus Torque sensor (steering wheel starts shaking). Dropped vehicle off on a Sunday, and they didn't even look at it until Thursday with a bunch of excuses on Tuesday and Wednesday. Was quoted $2,100. I said no thank you, and we purchased a newer vehicle. (Still charged about $160 diagnostic fee). I later had another mechanic look at it. Purchased the new sensor on Amazon for about $150, and it took him about 45 minutes to replace it. Called Service Manager (Acting SM - Adam) to request refund of diagnostic fee due to outrageous attempt to overcharge me. Claimed service person is no longer working there. He claims "Official" Parts and "book hours" of labor for this should have been $900 and additional items (not requested) were in the estimate. Labor costs are based on book hours and service book says 3-4 hours to replace the sensor (at their inflated rates). Unfortunately, you won't get a discount if the job can be completed in 45 minutes. Recommendation: Find a good mechanic you trust. I would give Adam a higher rating because he was able to get a refund check sent out for the diagnostic fee. (It should take 4-5 business days to process and then it will be mailed...why not just credit the card that I paid for it on.) (I was going to give it 2 stars, but then I remembered they tried to overcharge me another time in the past. Quoted $900 for wheel and tire on Ford Taurus that had a blowout. Left and went to TownFairTire and had it repaired & replaced for about $225.) More

Was told at the time of ordering the price of the car was different than at the signing table and when I asked why the increase I was lied to. I will never recommend this establishment to anyone for as long different than at the signing table and when I asked why the increase I was lied to. I will never recommend this establishment to anyone for as long as I live. I had to have 3 other people from management get involved before they reluctantly agreed to charge me the price that we had originally agreed on. More

Made a service appointment three weeks in advance for fan belts and 4 wheel alignment. Told service advisor Austin I would be waiting for my car. Austin said your making an appointment far in advance that wo belts and 4 wheel alignment. Told service advisor Austin I would be waiting for my car. Austin said your making an appointment far in advance that would not be a problem it is an easy service and won’t take more than an hour or so. I arrived 1/2 hour early. I asked Austin how long it would take to service my car I will still be waiting for it. Austin stated service booked 22 appointments for today and they are short 2 technicians. I should be at the top of the list since I made my appointment three weeks ago. Austin stated I don’t now what to tell you that’s the way it is. I left with my car without it being serviced. I was quoted 350 dollars which I was willing to pay. I called and wants to talk to the service manager he refused to talk to me on the phone. I called and left a message with the dealership manger he never called me back. The service manager did call me back and stated we don’t want people like you coming here causing trouble and questioning our service appointment practices so don’t come back!!!! More

On 10/21/2021, I made an appoint (3:15) at Gengras Ford in Plainville, CT with full intention on purchasing an F150 Lariat (Stock #FC57378) based on a quote received that day via email (68,850). Upon arri in Plainville, CT with full intention on purchasing an F150 Lariat (Stock #FC57378) based on a quote received that day via email (68,850). Upon arrival, I was walked over to the truck and advised that the price would be 2K over sticker. I informed the manager that I received a quote and showed him the email. He asked for the stock number and definitively stated he would not honor it and the price is 2K over sticker (72K). The internet even lists the truck at 70K with no indication of the up charge. I would not have wasted my time by driving to the dealership if had known they were taking advantage of people by changing the price after a quote was received. False advertising and giving written quotes to draw people into the dealership is illegal. Hopefully, you will correct this deceitful marketing practice. More

Had a very good experience in buying a new Ford Ranger, salesman Steve Lord did an excellant job was very professional and curteous. He even helped on his day off:). salesman Steve Lord did an excellant job was very professional and curteous. He even helped on his day off:). More

Do not deal with with dealership!!!!Sale started good, Do not deal with with dealership!!!! Sale started good, that's the ONLY thing that got one star. Paid for vehicle ahead of time, then had a terrible Do not deal with with dealership!!!! Sale started good, that's the ONLY thing that got one star. Paid for vehicle ahead of time, then had a terrible time getting straight answers. Had to contact managers of every department multiple times just to get so called truthful answers. So many excuses, lies, attitude it was mind blowing and awfully unprofessional. Finally got truck, took it home, safety issues started when I got it home. Starting with unchecked tournea cover which flew off on highway smashing into tiny pieces, shut highway down. Luckily it didn't cause accidents and lawsuits. Later that day truck wouldn't start after 3 starts, 1 start at dealer, 1 start at home, 1 start at grocery store. Then no more starting. Finally bought new starter and installed it myself. So not only lied to, waiting for truck to get fixed so initial safety inspection in order to release vehicle would get done. I had to locate parts they were so called waiting and waiting for. I had found them readily available at local parts store and gave them the info.. I had to do what the service and parts and sales departments should have done just to get the truck I paid for ahead of time. When I finally drove it off the lot I was relieved until I made it home and issues started again. Truck tournea cover, starter, and other issues like ABS, etc...safety was not a concern either obviously?????? I would never think this is the way the Gengras Auto group would allow a dealer of theirs like this to be part of. Point of this review is to make the public aware. DMV should be and will be involved as well as the head of Gengras. More

I had my vehicle services twice, spent over $2,000.00 and problem was not resolved. When I asked for resolution from GM and President numerous times, never got a call back. Would never recommend purchasing o problem was not resolved. When I asked for resolution from GM and President numerous times, never got a call back. Would never recommend purchasing or get your car serviced from such a poor customer service company. More

After going through a problem with this dealership to get my damaged door fixed they stood up today and took him out of it and is now being fixed I commend them on their ability to do the right thing thank y my damaged door fixed they stood up today and took him out of it and is now being fixed I commend them on their ability to do the right thing thank you More

Refuse to honor an extended warranty on a car I purchased when they were crowley. Never was a big fan of crowley but these guys are the worst. note : did not deal directly with the person listed but it when they were crowley. Never was a big fan of crowley but these guys are the worst. note : did not deal directly with the person listed but it would not let me post without selecting one and this guy is probably where such decisions are made. More

Sister bought a car I cosigned we left with the car 2 wks later they claim lone was not approved Capitol One's says it was later they claim lone was not approved Capitol One's says it was More