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Gengras Ford

Plainville, CT

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403 Reviews

225 New Britain Ave

Plainville, CT

06062

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Showing 403 reviews

November 20, 2018

The best experience I have ever had purchasing a vehicle. The best experience I have ever had buying a car. The salesman is an awesome gentleman, thank you Mr. Cruz. The finance gentleman, Mr. Barber, anoth More

by WLamothe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Cruz and Mr. Barber
Nov 26, 2018 -

Gengras Ford responded

Thanks for your positive review! I’ll let our full team here know that you were pleased with their professionalism and your car buying experience. Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

November 19, 2018

At Crowley Ford we had a great experience. The sales representative we dealt with was very knowledgeable about the car we were interested in and very helpful to us in deciding what option pack More

by john2645
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Velezis, Jeffery Tufano, Tom Moran
Nov 26, 2018 -

Gengras Ford responded

Thanks for your positive review! I’ll let John know that you were pleased with his professionalism. I’m glad you had a good experience here at Crowley! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

November 19, 2018

Bait and switch Car dealer listed vehicle on website with price. When I called on vehicle I was told 3 different stories A) vehicle wasn’t in yet! I offered to orde More

by Rob7522
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mr brooks on behave of Mr Crowley mr cruz
November 17, 2018

New Car Purchase Crowley Ford Lincoln was able to match me up with a new car that meet my requirements in a very down to earth and friendly experience. More

by jim456
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Strano, Jeffrey Tufano
Nov 19, 2018 -

Gengras Ford responded

Thanks so much for your kind words! I’m pleased we were able to meet your needs. Enjoy your new ride! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

November 17, 2018

Crowley Ford did a great job with my car. I have to say I'm impressed with the service at Crowley Ford. I brought my car in before my appointment and they started working on it BEFORE the sch More

by dm_en
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dealt with a few employees in the service department. All were polite and professional.
Nov 19, 2018 -

Gengras Ford responded

I’m very glad to hear that you had a positive service experience with Crowley. Thank you for sharing that in your review! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

November 16, 2018

One happy customer Friendly and fast service love this place Especially Fran the sales rep she is awesome I would definitely recommend her. They are all Patient and will More

by Marie814
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran, Dan Ciriello, John Lloyd
Nov 19, 2018 -

Gengras Ford responded

Thanks for your positive review! I’ll let our full team here know that you were pleased with their professionalism and your car buying experience. Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

November 16, 2018

Oil change I have bought a lot of vehicles there and get good service when I go. Once in a while I'll I have something odd happen that causes frustration but typ More

by Jakub.dziemaszkiewicz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Ciriello, John Lloyd
Nov 19, 2018 -

Gengras Ford responded

I’m glad to hear you have had good experiences with all of us here at Crowley Ford Lincoln! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

November 14, 2018

Quality timely service Ryan took charge got the car repaired and returned in a timely fashion. Even more impressive was his phone call updating me on the progress when thing More

by bill47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Nov 19, 2018 -

Gengras Ford responded

I’m very glad to hear that you had a positive service experience with Crowley. Thank you for sharing that in your review! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

November 14, 2018

E450 RV 20,000 mile server Service carried out no issues with customer service representative and time taken. Could have had more details in the paperwork with a breakdown on wh More

by Knoddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
none
Nov 19, 2018 -

Gengras Ford responded

We're glad you had a good experience with us here at Crowley. Thank you for taking the time to leave us a review. We value your feedback and strive to make improvements for better customer experiences. Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

November 13, 2018

Great Service Experience! Our Service Advisor, Ryan Lagana, made sure that our problems were taken care of, kept us informed of the progress, explained exactly how the problem More

by MKZGUY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Lagana
Nov 19, 2018 -

Gengras Ford responded

I’m very glad to hear that you had a positive service experience with Crowley. Thank you for sharing that in your review! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

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