Gengras Ford

Oil Change At this point I am not happy with Crowley Lincoln Ford. I waited over two hours for an oil change. This is a brand new Rogue, first time at your dea At this point I am not happy with Crowley Lincoln Ford. I waited over two hours for an oil change. This is a brand new Rogue, first time at your dealership. My previous Rogue was serviced in Bristol and that was also a waste of time. Hours for an oil change there, to the point where I started paying to take it somewhere else for oil changes. When I bought this Rogue last January, in Bristol, I was assured the service centers were more organized and procedures were changed to ensure customer satisfaction. Not only was this a waste of two hours, my tire lock bolt was not put back in my car and I had to drive back that night to retrieve it. Very disappointed with my first visit to this dealership. Why am I paying for this incredible service package if I have to give up two hours of my day for an oil change? More

Tire purchase Tires were installed , balanced proper air pressure put in tires. Clean , quick and professional.Service did not take more than an hour. Very pleased Tires were installed , balanced proper air pressure put in tires. Clean , quick and professional.Service did not take more than an hour. Very pleased with service More

shocked After diagnosis of problem could not get definitive answer as to what was covered under double warranties that we have and paid for on this vehicle. T After diagnosis of problem could not get definitive answer as to what was covered under double warranties that we have and paid for on this vehicle. Training and communications lacking. Had communications issues last year between parts and service team. Seems like an ongoing problem at this luxury car dealership. More

quick lane service Eric was exceptionally helpful, as usual. My car was serviced quickly and professionally. He even offered a car wash but I was pressed for time. Eric was exceptionally helpful, as usual. My car was serviced quickly and professionally. He even offered a car wash but I was pressed for time. I have purchased many vehicles from Crowley and will remain a loyal customer due to their terrific customer service. More

Attention to Detail Thank you for looking after my vehicle! I'm so glad you figured out what was wrong with the cigarette lighter so I can run my GPS again! I also apprec Thank you for looking after my vehicle! I'm so glad you figured out what was wrong with the cigarette lighter so I can run my GPS again! I also appreciated the battery change on my key fobs and resetting the "oil Change needed" setting. More

Car repair They are always busy. When the do work on your car it is always back their for the same issue in a couple of days and you can nver reach anyone in the They are always busy. When the do work on your car it is always back their for the same issue in a couple of days and you can nver reach anyone in the service deptarment by phone More

5000 mile check. Eric was courteous and very helpful. I felt I was well taken care of. Oil change and tire rotation all very easy. Free car was to boot. Eric was courteous and very helpful. I felt I was well taken care of. Oil change and tire rotation all very easy. Free car was to boot. More

Quick oil change and tires rotated quick and easy. Love the quick lube service no appointment needed very quick and easy. Drive in and be scheduled right away it doesn't get any easier use this service Love the quick lube service no appointment needed very quick and easy. Drive in and be scheduled right away it doesn't get any easier use this service all the time. More

Simple oil change and tire rotation I have been coming to this dealership since I have owned the car for oil changes. When I purchased the car I get free oil changes. Each time I come I I have been coming to this dealership since I have owned the car for oil changes. When I purchased the car I get free oil changes. Each time I come I say it can’t get any worse but somehow it does. I specifically stated to the gentleman that checked me in “please make sure they reset the the oil change sensor because the last few times they have forgotten “ and of course he said no problem I will make sure. When I returned home and went to drive my car again of course it wasn’t done. You would think since I mentioned it , this simple task should be taken care of but it wasn’t. Along with that every time I leave their dealership I have a tire sensor that goes out. Once maybe twice coincidence maybe but three times can’t be right. I just can’t see that happening. More

Winter tire purchase and installation. Outstanding service and product. Crowley delivers what they promise with great attention to customer service and fair pricing. Have been a Crowley c Outstanding service and product. Crowley delivers what they promise with great attention to customer service and fair pricing. Have been a Crowley customer for almost 10 years and three cars. They just keep getting better! More