Gengras Chrysler Dodge Jeep Ram - Service Center

Oil chance service Called to ask if express lane was open 1 hour prior to closing. Service center said come on in and they would do simple oil change service. I eas ther Called to ask if express lane was open 1 hour prior to closing. Service center said come on in and they would do simple oil change service. I eas there in 10 minutes and they said they wouldnt fit me in. Woulf never recommend this dealer. More

Blind leading the Blind My wife Holly and I were in the Service Garage today for an oil change.. The receptionist told us to wait for someone on her left. We did and waited a My wife Holly and I were in the Service Garage today for an oil change.. The receptionist told us to wait for someone on her left. We did and waited and waited and waited while they talked on the phone or with one of the mechanics behind the counter. When one finally got off the phone in stead of saying I or someone will be right with you he just walked out of the office. Ten minutes later he walks back in. (We still have not been helped) He finally asks is someone helping you. We said no and that we have a reservation for an oil change. He proceeds to tell us that is not his job and to go to the other end and see someone else. When I told him that we were told to come on this end he went to the receptionist to ask her why. He then comes back and tells us that he doesn't know how to assign oil changes in the computer. Gengras may be great in the sales floor but their service dept has no idea what they are doing. Big failure for the service dept. today. More

Service advisor They have a answer for everything make me feel comfortable ask for James friendly person now how to treat costumers good work on my car thank u They have a answer for everything make me feel comfortable ask for James friendly person now how to treat costumers good work on my car thank u More

Nightmare at Gengras Bought a vehicle from them.Needed a simple adjustment . they tried to give me a line of bull that there was nothing wrong with it.Took them 8 hrs. For Bought a vehicle from them.Needed a simple adjustment . they tried to give me a line of bull that there was nothing wrong with it.Took them 8 hrs. For repair.They also damaged my interiorand exterior. They also denied the damage. Don't buy a vehicle from them.They argue with you and damage your vehicle. More

Courteous service advisor The service department has been very reliable when it comes to maintaining my vehicle.My car is serviced regularly and I only bring it to your service The service department has been very reliable when it comes to maintaining my vehicle.My car is serviced regularly and I only bring it to your service department when needed. James Lowe has always proven to be very capable and courteous.His polite and professional manner is very much appreciated. He is one of the main reasons that I that I keep coming back. More

horrid service department This service department is horrible. I have 1300 miles on a Jeep Wrangler Unlimited I purchased from them. The vehicle had a noise when the front tops This service department is horrible. I have 1300 miles on a Jeep Wrangler Unlimited I purchased from them. The vehicle had a noise when the front tops were removed. My first attempt to get this looked at entailed a 20 minute phone call in which I had been transferred 5 times just trying to make an appointment. I gave up at that point in trying to get the issue resolved. My other half convinced me to give them another shot. So this time I called explained my difficulties in making my last appointment, they gave me an appointment for the date I requested. I brought the vehicle and the day had potential for rain in the forecast. In all actuality the vehicle was brought in at 8 am and it did not rain until 2:45 that day( I live 3 miles from the dealership). At the time I dropped off the vehicle the service advisor basically made me feel dumb for bringing my vehicle in by saying " you know its going to rain all day today." Basically why the xxxx are you here. The key is they had the vehicle for 6 hours before it even sprinkled. They called that afternoon and said they needed the vehicle for another day. The next day it rained in the early AM but the forecast called for less than 15% chance of rain the remainder of the day. They called and said its going to rain all day and they could repair the vehicle. I asked them to make sure the vehicle would be ready to be picked up and I would be down to get it. Upon picking up the vehicle the interior white roof is covered with greasy hand prints...oh and it didn't rain all day for the second day......Horrible service will never return! More

Worst service ever Bought a 2016 dodge caravan, 2000 miles the speedo doesn't work, brought it in for service told I could wait but decided to go to work. Waited from 71 Bought a 2016 dodge caravan, 2000 miles the speedo doesn't work, brought it in for service told I could wait but decided to go to work. Waited from 715 until 12 no call, called service was told I could pick up anytime. Got to dealer told I needed new instrument cluster would have to order. Made appt to bring in for repair told maybe an hour or so to repair. Waited 45 minutes to drop off couldn't find vehicle in computer. 5 hrs later no call so I call them put on hold for 10 min, was told someone would have to call me back. They call me back tell me my whole dash is out and will be at least another hour told him I was dissatisfied With service and got a uninterested will call when done response. Would not recommend More

WELL PERFORMED SERVICE nesmith I recently bought my car in to be serviced. The work done was excellent. The service AD Mike was very professional. Jeff the service tech di nesmith I recently bought my car in to be serviced. The work done was excellent. The service AD Mike was very professional. Jeff the service tech did a wonderful job completing the work. My car has been performing very well. I will return to Your dealership for all of my automobile service needs. More

Extremely Poor Service Brought in Jeep for a small issue (key getting stuck in lock). Customer Service Advisor (Mike) extremely poor in response, pushed a repair that c Brought in Jeep for a small issue (key getting stuck in lock). Customer Service Advisor (Mike) extremely poor in response, pushed a repair that cost 3X what a local non-OEM mechanic charged me. His attitude was very shady in my opinion with no sense of empathy for obviously calling me back 5-6 hours after he could have called (I needed to call the dealership multiple times and escalate to finally get a call back). BTW, I scheduled my car to come in first thing in the morning so that it could be addressed in a timely fashion as I need it for work. I got that call back after all the mechanics left for the day. When I asked why the small fix would cost over $1000 and need 3 days for a part to come in, Mike told me the mechanic left for the day and he could not answer the question himself. I told them I would be taking the care elsewhere. Final icing on the cake: When I picked the car up, they left all the wiring undone. I needed to clean up the work they started (in the dark outside their lot at 8PM). Sent a much more detailed letter to the GM (Evan Newmark) and never received a response. I will never take my Jeep to this dealer again and suggest you do the same. More