Genesis of Tulsa

Customer service was good, I just wish the car was detailed prior to driving off the lot and it was dark so I could not see the tint was damaged. detailed prior to driving off the lot and it was dark so I could not see the tint was damaged. More

2 Fair. Technicians and staff were attentive. However... I was there, with an appointment, for recall service. My car was inspected to determine if it needed Technicians and staff were attentive. However... I was there, with an appointment, for recall service. My car was inspected to determine if it needed the recall service; the answer was YES. But the dealer did not have the parts! My service advisor explained why they don't have the parts on hand (service depts were hoarding the parts so some dealerships couldn't get them. This is poor service. Genesis told me to bring in the car to address the deficiency BUT DID NOT HAVE THE PARTS. Consequently, I have to go there AGAIN, and spend several more hours of my time traveling and waiting. If someone makes an appointment for recall service, the least you could do for the customer is to have the parts and fix the car. More

Everything was well communicated and went smoothly. Kelli was very efficient and courteous. Look forward to working with her again. Kelli was very efficient and courteous. Look forward to working with her again. More

He was very respectful and and a great person He helped me find the vehicle I wanted and made me feel like I chose the right place me find the vehicle I wanted and made me feel like I chose the right place More

Courteous, efficient and helpful. Steven had a loaner ready for us and kept me informed along the way. It was a pleasure to work with him. Steven had a loaner ready for us and kept me informed along the way. It was a pleasure to work with him. More

I am giving this a one star because you will not stop with the emails for reviews anytime you get a service. Feel like if you spent more time with actual customer service and communication it would be with the emails for reviews anytime you get a service. Feel like if you spent more time with actual customer service and communication it would be a better time spent. Till the next time I get 20 emails from you wanting a review. More

The actual service I received was fine however they are always trying to “upsell” and they “forget” to give credits due. It makes me wonder if all their recommendations are really necessary and I have to always trying to “upsell” and they “forget” to give credits due. It makes me wonder if all their recommendations are really necessary and I have to very carefully review quoted service costs. I love my Genesis but if there was another dealer in town I would not use this dealership. More

I was very disappointed that my car wasn't washed, which I read would happen. My car has now also had a sensor issue for tire pressure and will have to make a 4 hour round trip to go to the dealership to fi I read would happen. My car has now also had a sensor issue for tire pressure and will have to make a 4 hour round trip to go to the dealership to fix this issue. More

Zander and Justin were fantastic to work with. .. very professional and very personable. Both of them made the experience one of the best that my boyfriend and I have ever experienced. .. very professional and very personable. Both of them made the experience one of the best that my boyfriend and I have ever experienced. More

My service advisor was an African American female and she was extremely helpful and went out of her way to take care of me was extremely helpful and went out of her way to take care of me More