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Genesis of Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.7
145 Reviews
Call Dealership (346) 651-1300

10155 Southwest Freeway

Houston, TX

77074

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Showing 145 reviews

December 13, 2024

It was not the service that I expected Genesis. I have been a Genesis owner since the original launch and switched to Lexus and then went back to Genesis in the meantime , Service department for Ge More

by daniel.lugo.rma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric and Antonio
Report | Print
Dec 20, 2024 -

Genesis of Southwest Houston responded

Thank you for the recent feedback about your visit to our service department. I appreciate you taking the time to visit with me by phone to discuss your experience. It is obvious that we did not fulfill your expectations from a communication and execution standpoint. We will review our check-in process to ensure that you are not left waiting to meet your advisor at the promised time. We will also adjust our process for the speed in which we can get you back on the road with your scheduled loaner vehicle. You now have my direct contact information to reach out for any future concerns. Thanks, Justin McGaughey General Manager jmcgaughey@group1auto.com

December 11, 2024

The staff and the workers are always professional and courteous. I’ve always been treated with the utmost respect by everyone at Genesis. More

by Greenrgg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevon Bryant
Report | Print
Dec 13, 2024 -

Genesis of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Genesis of Southwest Houston! Please don't hesitate to reach out if there's anything additional we can do for you.

December 07, 2024

Great service. The new Genesis dealership is organized and efficient. I would recommend this dealership More

by rkimberlin1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Dec 12, 2024 -

Genesis of Southwest Houston responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

December 07, 2024

Only went in for an oil change and tire rotation. Great job but why did it take over 2 hours with an appointment? More

by peawillis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon
Report | Print
Dec 12, 2024 -

Genesis of Southwest Houston responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

December 05, 2024

Very clean, prompt, service oriented. I will be going back the next time I need service. More

by harry.fritzenschaft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Report | Print
Dec 08, 2024 -

Genesis of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 05, 2024

Not very professional. Did not finish services as required. Have to return to have it completed More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio
Report | Print
Dec 08, 2024 -

Genesis of Southwest Houston responded

Ken, Thank you for your feedback on your recent service experience. We obviously failed to communicate properly about the availability of parts needed for your repair. This resulted in you needing to bring your car back a second time. We apologize for this inconvenience and will review our parts process and correct future miscommunications so that you do not experience this again. We appreciate your business! Thank you, Justin McGaughey General Manager jmcgaughey@genesissw.com

December 03, 2024

Welcome relief that there were no dealer add ons to negotiate. Much easier dealing to a fair price. More

by mayrarr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio and finance guy,
Report | Print
Dec 20, 2024 -

Genesis of Southwest Houston responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 03, 2024

My Salesmans Ilyole Bradie was amazing, but the finance and other departments handling my sale were straight trash. If it wasn't for my salesman I would walked away. We agreed to a price but the dealership More

by fnerio06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Iloye Bradie
Report | Print
November 27, 2024

Professional, communicative, friendly, helpful, knowledgeable in taking care of my car needs. Very good work. More

by darrin.madison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duy Nguyen
Report | Print
Nov 29, 2024 -

Genesis of Southwest Houston responded

Hi, thank you so much for your positive comments about Genesis of Southwest Houston! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 24, 2024

Eric and team are first class overall in taking care of the customer and addressing all my concerns with my G90 More

by AMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Report | Print
Nov 27, 2024 -

Genesis of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Genesis of Southwest Houston! We hope to see you soon!

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