Genesis of Southwest Houston

Great service! Very impressed. Mohammad Azir was fantastic! Would definitely recommend him. Took care of me. Very impressed. Mohammad Azir was fantastic! Would definitely recommend him. Took care of me. More

Genesis of southwest Houston is an amazing team on the wheels! From the entrance to the end of the service they make you feel like part of the proces, Daniyul Rios, thank you so much for helping me with t wheels! From the entrance to the end of the service they make you feel like part of the proces, Daniyul Rios, thank you so much for helping me with the valet service, considering my condition(foot fracture), in such a nice, professional manner! I was so impress with all the details about my car service you communicated with me! Thank you so much for an excelent service! More

Felicia was fantastic, informative, knowledgeable and professional.. All the qualities of a professional sales associate. professional.. All the qualities of a professional sales associate. More

I had an excellent experience with the dealership service team. The client representative was extremely knowledgeable, professional, and service-oriented throughout the entire process. He went well beyond hi team. The client representative was extremely knowledgeable, professional, and service-oriented throughout the entire process. He went well beyond his normal responsibilities to make sure I received the best possible service and kept me informed every step of the way. It’s rare to find someone so committed to customer satisfaction and willing to go the extra mile. Truly outstanding support and a great reflection of the dealership. Highly recommended. More

Excellent service and transparency ! ! Honest and upfront. Good updates and communication via email, which speeds things up ! Honest and upfront. Good updates and communication via email, which speeds things up More

Staff was friendly and efficient. Loaner car process was a bit cumbersome. I have rented cars nationwide weekly for the past 20 years and do not have to go through so much paperwork Loaner car process was a bit cumbersome. I have rented cars nationwide weekly for the past 20 years and do not have to go through so much paperwork. More

The dealership was a typical dealership, with a lot of back and forth on price. I wish they could have a set price and move on. back and forth on price. I wish they could have a set price and move on. More

Great sevice ; shuttle worked great ; excellent sevice rep and friendly driver. Waiting area is nice and elegant rep and friendly driver. Waiting area is nice and elegant More

My service representative, Roger Solano, was very professional and friendly. He constantly kept me updated on the services of my car. When visiting Southwest Genesis,I would recommend asking for Roge professional and friendly. He constantly kept me updated on the services of my car. When visiting Southwest Genesis,I would recommend asking for Roger as your service representative More

I recently visited Genesis of Southwest for a full service appointment, including an oil and filter change, alignment, tire rotation, and balance, and I had a great overall experience. From the mom service appointment, including an oil and filter change, alignment, tire rotation, and balance, and I had a great overall experience. From the moment I arrived, the staff was professional, attentive, and organized. The check-in process was smooth, and the service advisor took the time to clearly explain what would be done and provided realistic time expectations. I appreciated the transparency and communication throughout the visit. The waiting area was clean, comfortable, and well-maintained, which made the time pass much more easily. What stood out most was the level of customer service—everyone I interacted with was courteous and genuinely seemed to care about providing a positive experience. When my vehicle was ready, everything was completed as promised. The car felt noticeably smoother after the service, especially with the alignment and tire balance. They also took the time to review the work performed and answer any questions I had before I left. Overall, I would highly recommend Genesis of Southwest for anyone looking for reliable and professional vehicle service. It’s clear they value both quality work and customer satisfaction. More