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Genesis of Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.7
144 Reviews
Call Dealership (346) 651-1300

10155 Southwest Freeway

Houston, TX

77074

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Showing 144 reviews

December 04, 2023

Excellent experience. My sales rep Trey was awesome. Finance process was easy. Thank you much. More

by rlerner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Rogers
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Dec 06, 2023 -

Genesis of Southwest Houston responded

Congratulations on your new vehicle! We are thrilled to have provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

We went for both a GV70 Electrified and also a G80 and the service we received when picking them out from Eduardo was top notch. It was a great experience in fact I can’t think of a way it could have gone More

by adamhems
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eduardo Aviles
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Dec 06, 2023 -

Genesis of Southwest Houston responded

Congratulations on your new GV70 and G80! We are thrilled that Eduardo provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 28, 2023

Brian Ochoa is my service advisor… Brian delivers amazing customer service! I highly recommend the service department at Genesis of Southwest Houston! More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Ochoa
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Nov 30, 2023 -

Genesis of Southwest Houston responded

It's fantastic to hear that you had a great experience and that Brian provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

Shane was quick and listened to our needs. Great customer service from beginning to end. More

by cin.mireles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Chambers
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Nov 29, 2023 -

Genesis of Southwest Houston responded

It's fantastic to hear that you had a great experience and that Shane provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 23, 2023

Frank Galan, Shane and Krar all did an excellent job! ! One of the easiest and seamless car purchases we’ve ever made! Could not give a higher rating! More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Galan, Shane and Krar
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Oct 25, 2023 -

Genesis of Southwest Houston responded

It's fantastic to hear that Frank, Shane, and Krar all did an excellent job and that your car purchase was one of the easiest and most seamless you've ever made. Such a smooth and positive car-buying experience is truly valuable. Your high rating is much valued!

October 17, 2023

Great location and large inventory of cars no matter which model you might be interested in More

by skbulian337
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Chambers
Report | Print
Oct 19, 2023 -

Genesis of Southwest Houston responded

It's great to know that you appreciate our convenient location and the large inventory of cars, catering to a wide range of models. We aim to make the car shopping experience as convenient and enjoyable as possible. We're here to help you find the perfect car for your needs!

October 10, 2023

I needed my 60k miles service. I was waited on immediately. I' had a wait for 1+ hours. I did not mind the wait because I was able to work on my computer. Eric and Sky was very hel More

by dprejean5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric M. And Skylar
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Oct 11, 2023 -

Genesis of Southwest Houston responded

It's great to hear that you had a positive experience during your 60k miles service, even though there was a wait. Being able to work on your computer while waiting is convenient, and the assistance from Eric and Sky in keeping you informed about the service's progress is a sign of excellent customer service. Safe and enjoyable driving with your well-serviced vehicle, and thank you for sharing your positive experience!

Oct 12, 2023 -

dprejean5 responded

My service at Genesis has always been great since I purchashed my vehicle. Prior to Mr. Eric, my service advisor was Johnny Maldonado who always treated me with respect, and the service was always completed with care. The Genesis Team is knowledge, friendly and give great service!

September 22, 2023

Muy buen servicio, me ayudaron a conseguir el carro que yo quería y con los términos como yo los quería. Gracias. More

by Dayli D Otano Padron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farron Geiger
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Sep 26, 2023 -

Genesis of Southwest Houston responded

¡Felicitaciones por su nuevo vehículo! Estamos encantados de haberle brindado una experiencia de ventas excepcional. ¡Nuestro objetivo final es su satisfacción! Apreciamos tu negocio. Esperamos poder ayudarle en el futuro.

September 14, 2023

Extremely happy with the quality of customer service and sales rep taking the extra time to ensure what we were purchasing was the right fit. There was never any pressure to buy. More

by Jcjsooner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malave, maria
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Sep 16, 2023 -

Genesis of Southwest Houston responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 02, 2023

Bella was absolutely fantastic - great customer service and attention to detail. I will definitely be back for my next vehicle. Also appreciate the Finance Manager handling our sale so we could be done q More

by khlove61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bella
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Sep 21, 2023 -

Genesis of Southwest Houston responded

We're happy you found our staff to be so supportive during your experience here at Genesis of Southwest Houston.

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