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Genesis of Southwest Houston

Houston, TX

4.7
145 Reviews

10155 Southwest Freeway

Houston, TX

77074

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Showing 145 reviews

February 19, 2025

Trevon excellent customer service. Keep up the good work. I appreciate your updates on my vehicle More

by Ttarpj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevon service representative
February 13, 2025

Kenny was awesome! I wasn’t his original customer but from beginning to end he took five star care of me. Saif was very up front about all my questions over the phone a More

by Nikki
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny and saif
Feb 17, 2025 -

Genesis of Southwest Houston responded

Hi Nikki, we are very happy Kenny and Saif could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 13, 2025

All my questions were answered satisfactorily. Best, most comfortable car buying experience I’ve had in 50 years of driving. More

by tshirtz3636
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Simmons, Matt
Feb 14, 2025 -

Genesis of Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 12, 2025

Pretty smooth transaction on purchasing a used Mercedes from Genesis. I would recommend them for getting a new car. More

by jalapenohal1958
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Rogers
Feb 17, 2025 -

Genesis of Southwest Houston responded

Hello, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

February 03, 2025

I called at 7 AM with a flat tire and stripped lug nut so I couldn’t drive the car. They helped me arrange a tow truck. I arrived at 8:30 and They had my new tire and me out the door by 11. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CC, mike
Feb 07, 2025 -

Genesis of Southwest Houston responded

Hello Nancy, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

February 02, 2025

Great customer service and very nice waiting area. Enjoyable dealership experience and will certainly recommend to others! More

by Dre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Novoa
Feb 03, 2025 -

Genesis of Southwest Houston responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 01, 2025

Great experience from start to finish. Trey was easy to work with. He did a great job of showing the car and explaining all the details of the vehicle. More

by kim.stiefel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey and the financial guy (can’t remember his name)
Feb 03, 2025 -

Genesis of Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 20, 2025

Service advisor Trevon was very attentive and helpful took my newly purchased G90 in to get checked over and all the questions I had were answered and taken care of I would like to thank the service team More

by reginaldmcallister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevon
Jan 21, 2025 -

Genesis of Southwest Houston responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 16, 2025

I had a great experience shopping for a new vehicle at Genesis of Southwest Houston. The service was impeccable. Our salesperson Kobe was a pleasure to deal with. He was professional, knowledgeable, helpf More

by Nassima.matskevitch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kobe Djire
Jan 17, 2025 -

Genesis of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Kobe here at Genesis of Southwest Houston! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 13, 2025

This was the best car buying experience in all my adult life. I actually ENJOYED it! Christie & Matthew made is so stress free. ❤️ More

by diane-stewart
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christie, Matthew
Jan 16, 2025 -

Genesis of Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Genesis of Southwest Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!

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