Genesis of Round Rock

First thing – about the overall review rating of 4. 9 for Genesis of Round Rock. After you have been through the haggling over price, the ridiculous depreciation of your trade-in value, and the attempt 9 for Genesis of Round Rock. After you have been through the haggling over price, the ridiculous depreciation of your trade-in value, and the attempts to up-sell you on extended warranties, every salesman will ask you for a 5-star review. Just remember, salesmen are trained to separate you from your money while making you feel good about it. If you look at Genesis service reviews, especially at this dealership, you will see a different rating. Also, take a look at the Yelp ratings. Hyundai and Genesis are known for long waits for service, long waits for completion of repairs, and a shortage of parts. At this dealership, you will also deal with management that is defensive, arrogant and condescending. Then they will refuse to service your vehicle after you give them a 1 star review. No, they don’t contact you to try and remedy your complaint – they blacklist you. This is a problem because there aren’t that many Genesis dealerships to choose from. Genesis is attempting to be a luxury car brand. The ownership experience is supposed to be exceptional. Not even close. If you are shopping for a luxury car brand, shop Lexus, Mercedes, Audi – and if you don’t mind over-paying – BMW. Stay away from Genesis and Penske Automotive Group Dealerships. See my complete story here: https://www.facebook.com/share/p/1AnuekotoF/ More

Friendly staff ( service representative and loaner personal) and thorough technician. Nice video recap. Quick service. personal) and thorough technician. Nice video recap. Quick service. More

As always, excellent service from all personnel. Easy getting an appointment and in and out very quickly. Easy getting an appointment and in and out very quickly. More

Andy and Victoria are always so helpful and go above and beyond to assist. The customer service is truly exceptional and the best I’ve ever received at any dealership! beyond to assist. The customer service is truly exceptional and the best I’ve ever received at any dealership! More

Excellent service! They were able to accommodate my busy schedule and book me last minute. I will definitely recommend Round Rock Genesis They were able to accommodate my busy schedule and book me last minute. I will definitely recommend Round Rock Genesis More

My experience with Genesis service was perfect! I was there for my one year maintenance Everyone was very friendly and professional. Andy was great! I was there for my one year maintenance Everyone was very friendly and professional. Andy was great! More

Made my appointment through the recall website. Easy to schedule, but the confirmation screen thinks I have a GV-80 instead of a GV-70. (So does Sirius) I was met promptly and shown to the comforta Easy to schedule, but the confirmation screen thinks I have a GV-80 instead of a GV-70. (So does Sirius) I was met promptly and shown to the comfortable waiting room with snacks and water. No TV blaring in the waiting room, and before the promised time, my car was ready, including a courtesy wash and vac. Well done! More

Service department was great. Pleasant experience. the surroundings were very nice. Cheers for quite comfortable. The staff was courteous. The service group was performed with ala Pleasant experience. the surroundings were very nice. Cheers for quite comfortable. The staff was courteous. The service group was performed with alacrity. More

The most professional and courteous staff from the time I scheduled to finishing my transaction. Very clean wait room. Prompt service. scheduled to finishing my transaction. Very clean wait room. Prompt service. More

Excellent service, quick turnaround time, easy to schedule. Kept us informed about our service and the condition of our vehicle. Highly recommend. schedule. Kept us informed about our service and the condition of our vehicle. Highly recommend. More