Genesis of Northwest San Antonio - Service Center

Loud employees in lobby, had to return for engine light fix after I got out on road due to mechanic error, didn't blow out air filter as requested. fix after I got out on road due to mechanic error, didn't blow out air filter as requested. More

Excellent service, and kept me updated. Very professional when they came to pick up my GV80 and when they dropped it off. Car was clean and looked awesome! Very professional when they came to pick up my GV80 and when they dropped it off. Car was clean and looked awesome! More

Jerry is absolutely great to deal with. I had an appointment and they did the recall in a timely fashion and washed my GV70. The dealership is amazing, really beautiful. Everyone is frie I had an appointment and they did the recall in a timely fashion and washed my GV70. The dealership is amazing, really beautiful. Everyone is friendly and a great experience overall. More

This was the closest dealership to me at the time and they did a state inspection on my car and had me back on the road in no time. JC was very helpful & professional and the gentleman who greeted me in they did a state inspection on my car and had me back on the road in no time. JC was very helpful & professional and the gentleman who greeted me in the service lane was very kind as well. Will be coming back in for services. More

Great service - my service advisor, Jerry, was very helpful and updated me on the status of my service. I was leaving for Utah and they arranged to have someone drive me to the airport. I cannot reca helpful and updated me on the status of my service. I was leaving for Utah and they arranged to have someone drive me to the airport. I cannot recall the name of the driver but he was very helpful and professional. More

Jerry is very resourceful! I initially made an appointment as soon as I got my mail. I made sure of it and was scheduled that same day online. It was quick. Well anyway, Jerry I initially made an appointment as soon as I got my mail. I made sure of it and was scheduled that same day online. It was quick. Well anyway, Jerry called me to let me know that the part would not be in that quick and that I may have to wait or leave my vehicle for a length of time. I wasn't able to do so so he rescheduled me for a later time that same month. I arrived for my appointment and Jerry got me processed quickly. I even got a ride home. I cannot remember the young man's name that took me home but he had great conversation that kept me engaged. He's a great driver too. I had some work to catch up on and could not sit in the dealership lounge but it seems like by the time I got back home, it was Jerry calling me again for a pick up. I hoped in the shuttle and we were off. My vehicle was ready once I arrived. What a great (and easy) process for me. Thanks Jerry and Genesis staff! More

Service Advisor Jerry Williams and everyone else that I happened to come into contact with from the technicians down to the custodian at the newly opened service center were extremely cordial and focused o happened to come into contact with from the technicians down to the custodian at the newly opened service center were extremely cordial and focused on ensuring that my experience with the entire service process was exceptional. I was also very impressed with the appearance of the new facility, especially it's thoroughly modern layout and it's cleanliness. Most importantly, the work on my 2021 G80 was completed so quickly, I barely had time to finish my complimentary coffee and snacks! Truly a 5-Star effort from the Genesis NW San Antonio staff. More

Beautiful facility! Serviced my GV80 promptly . The wait was pleasant as there were snacks, drinks, and quiet time. I didn’t need a loaner as my vehicle was ready when Serviced my GV80 promptly . The wait was pleasant as there were snacks, drinks, and quiet time. I didn’t need a loaner as my vehicle was ready when promised. Jerry (service person) kept me up to date on my vehicle. Check out was easy. Bought our vehicle in Austin but we’ll be back for our continued service at THIS location. More

The service center was great, it was the unfulfilled promises of the sales management that left me disappointed and frustrated. There was a written promise of repair of a small pant chip and broken sunr promises of the sales management that left me disappointed and frustrated. There was a written promise of repair of a small pant chip and broken sunroof glass upon purchase. The sunroof was taken care of wonderfully, but the paint chip was not. After speaking to the manager that the contract was made with, it was promised to be repaired “by his guy” and “done right”. When I picked up my car the paint repair looked like a child filled it in with white out. It was not even, and the paint did not match the color of my vehicle. When speaking to the sales manager again, he had excuses as to why it couldn’t be done well including it being expensive. He said he would talk to “his guy” to see what could be done and he would order me a paint pen that matched the color of my car so I could go over the spot they should have professionally fixed. He said it would take 4 days to come in once it was ordered and he would call me. That was 2 and a half weeks ago and no call. Truly disappointing. More

The best Genesis dealer I have been to. Bought my car there but used a dealer in south Austin for service as it was a little closer to me. Big mistake!!!! Many issues with their customer se Bought my car there but used a dealer in south Austin for service as it was a little closer to me. Big mistake!!!! Many issues with their customer service. Genesis NW San Antonio was very helpful with a warranty item and wonderful customer service (JC) and a beautiful facility. More