Genesis of Northwest San Antonio - Service Center

Thus far great service has been provided. The facility is very pleasant. Ask for JC in the service department. He's great and will take very good care of you. The facility is very pleasant. Ask for JC in the service department. He's great and will take very good care of you. More

Excellent facility and service. Several high mileage services were done and the costs were in line with what I have experienced in the past at other mechanics. Would have been a 5 s Several high mileage services were done and the costs were in line with what I have experienced in the past at other mechanics. Would have been a 5 star experience except I was sent to Hyundai NW to perform 2 Genesis recall services. I called Genesis corporate and they were puzzled. Hyundai NW is NOWHERE near the quality of service and I was not happy about having to leave my car there for nearly 5 days to perform the 2 recalls. Their process for recalls is horrible and parts were evidently not immediately available. How can you issue a recall and not have parts available at Genesis to do the recall fixes? More

Very clean and organized. Good refreshments available while waiting. Wait was much shorter than expected and promised. Extremely pleased with facility and personnel. Good refreshments available while waiting. Wait was much shorter than expected and promised. Extremely pleased with facility and personnel. More

The service was exceptional. The waiting area and amenities are top rate and the staff made me feel like I was a part of something special. On top of all that, the techs did a gr The waiting area and amenities are top rate and the staff made me feel like I was a part of something special. On top of all that, the techs did a great job repairing my vehicle. Working with JC, my service manager, was a real joy. More

With the new facility, the wait times are much shorter and the customer service, while always good... is now stellar. and the customer service, while always good... is now stellar. More

Dealership is beautiful, great service, great amenities. A very comfortable lounge to wait in. I came early for my service appointment and was accepted right away. A very comfortable lounge to wait in. I came early for my service appointment and was accepted right away. More

Friendly staff , especially , Jerry Williams ! All my requests have been handled promptly and finished to my exacting standards ! 👏 All my requests have been handled promptly and finished to my exacting standards ! 👏 More

Great experience. The service reps were friendly and made sure I was comfortable while waiting. Beautiful new facility! The service reps were friendly and made sure I was comfortable while waiting. Beautiful new facility! More

Great customer service. Excellent knowledge regarding services needed. Offered what was needed and didn't push for more. Thank you Excellent knowledge regarding services needed. Offered what was needed and didn't push for more. Thank you More

Great service experience ! My car was picked up and dropped back off exactly on time . Jerry took great care of my car ! My car was picked up and dropped back off exactly on time . Jerry took great care of my car ! More