Genesis of Northwest San Antonio - Service Center

Young man at cashier counter was excellent. Car was with y’all one week. Took 2 hours at pickup because of overlooks and mistakes. Still left without all the information I requested. Very Car was with y’all one week. Took 2 hours at pickup because of overlooks and mistakes. Still left without all the information I requested. Very dissatisfied. Customer care seemed too busy to tend to just one thing/person at a time. Jerry apologized and I appreciated that but shouldn’t have been so complicated. 2nd genesis dealership I’ve tried and customer service after the sale is AWFUL. More

Excellent service along with excellent service valet and the nicest people to deal with. I dealt with Nathan along with my service advisor who is Jerry Williams. the nicest people to deal with. I dealt with Nathan along with my service advisor who is Jerry Williams. More

Always a pleasant experience with the team. Glad to include Jerry to the list of professionals led by Ruben. Glad to include Jerry to the list of professionals led by Ruben. More

Worked with JC to get my GV70 serviced and I couldn’t be happier with the service experience! JC went above and beyond my expectations! Highly recommend working with him to get your car serviced. Also reall happier with the service experience! JC went above and beyond my expectations! Highly recommend working with him to get your car serviced. Also really like the standalone dealership, soooooo much better than the Hyundai dealership More

Genesis of Northwest San Antonio worked hard to resolve any issues I had with my Genesis G90 any issues I had with my Genesis G90 More

The car is never washed completely after service is complete, I was told my GV80 has the incorrect mileage set for a different model and it hasn’t been corrected although I have brought it up several t complete, I was told my GV80 has the incorrect mileage set for a different model and it hasn’t been corrected although I have brought it up several times. For such a pricey vehicle I am disappointed in the service More

The service was professional and completed in a timely manner. A huge plus is the valet service. manner. A huge plus is the valet service. More

Must provide Genesis Concierge Services. Enable loaner vehicle availability or paid Uber transportation - like BMW. Enable loaner vehicle availability or paid Uber transportation - like BMW. More

Jerry was awesome to work with. Very communicative and professional. Took care of my service issues fast and efficiently. Even provided a really nice loaner so I wouldn’t be without Very communicative and professional. Took care of my service issues fast and efficiently. Even provided a really nice loaner so I wouldn’t be without a car. I will be requesting him from now on. More

Professional, courteous, eager to meet my needs. Always pleasant, I got lost on the way to the new dealership and they assisted me in getting the correct address into my GPS. Always pleasant, I got lost on the way to the new dealership and they assisted me in getting the correct address into my GPS. More