Genesis of Northwest San Antonio - Service Center

Genesis of Northwest San Antonio worked hard to resolve any issues I had with my Genesis G90 any issues I had with my Genesis G90 More

The car is never washed completely after service is complete, I was told my GV80 has the incorrect mileage set for a different model and it hasn’t been corrected although I have brought it up several t complete, I was told my GV80 has the incorrect mileage set for a different model and it hasn’t been corrected although I have brought it up several times. For such a pricey vehicle I am disappointed in the service More

The service was professional and completed in a timely manner. A huge plus is the valet service. manner. A huge plus is the valet service. More

Must provide Genesis Concierge Services. Enable loaner vehicle availability or paid Uber transportation - like BMW. Enable loaner vehicle availability or paid Uber transportation - like BMW. More

Jerry was awesome to work with. Very communicative and professional. Took care of my service issues fast and efficiently. Even provided a really nice loaner so I wouldn’t be without Very communicative and professional. Took care of my service issues fast and efficiently. Even provided a really nice loaner so I wouldn’t be without a car. I will be requesting him from now on. More

Professional, courteous, eager to meet my needs. Always pleasant, I got lost on the way to the new dealership and they assisted me in getting the correct address into my GPS. Always pleasant, I got lost on the way to the new dealership and they assisted me in getting the correct address into my GPS. More

Thus far great service has been provided. The facility is very pleasant. Ask for JC in the service department. He's great and will take very good care of you. The facility is very pleasant. Ask for JC in the service department. He's great and will take very good care of you. More

Excellent facility and service. Several high mileage services were done and the costs were in line with what I have experienced in the past at other mechanics. Would have been a 5 s Several high mileage services were done and the costs were in line with what I have experienced in the past at other mechanics. Would have been a 5 star experience except I was sent to Hyundai NW to perform 2 Genesis recall services. I called Genesis corporate and they were puzzled. Hyundai NW is NOWHERE near the quality of service and I was not happy about having to leave my car there for nearly 5 days to perform the 2 recalls. Their process for recalls is horrible and parts were evidently not immediately available. How can you issue a recall and not have parts available at Genesis to do the recall fixes? More

Very clean and organized. Good refreshments available while waiting. Wait was much shorter than expected and promised. Extremely pleased with facility and personnel. Good refreshments available while waiting. Wait was much shorter than expected and promised. Extremely pleased with facility and personnel. More

The service was exceptional. The waiting area and amenities are top rate and the staff made me feel like I was a part of something special. On top of all that, the techs did a gr The waiting area and amenities are top rate and the staff made me feel like I was a part of something special. On top of all that, the techs did a great job repairing my vehicle. Working with JC, my service manager, was a real joy. More