Genesis of Northwest San Antonio - Service Center

Always a wonderful experience. Juan was very helpful and communicated all details about my service. Juan was very helpful and communicated all details about my service. More

Jerry was nice to deal with and answered all my questions. I have an appointment set for some other work he helped me set up. questions. I have an appointment set for some other work he helped me set up. More

Jerry was timely and attentive and kept me I formed on what was happenign with my car. what was happenign with my car. More

Good service. On time. But phone system needs help. Internet directed me to some main call center not actual dealer. On time. But phone system needs help. Internet directed me to some main call center not actual dealer. More

Exceptional service. Everyone was friendly and my car was fixed quickly, and it was returned to clean. I’ll definitely be back. Everyone was friendly and my car was fixed quickly, and it was returned to clean. I’ll definitely be back. More

Jerry is the reason I have changed my mind about this dealership. He is on top of everything, answers his calls and ensures I’m good with the service. I appreciate his responsiveness. dealership. He is on top of everything, answers his calls and ensures I’m good with the service. I appreciate his responsiveness. More

Jerry is the reason I have changed my mind about this dealership. He is on top of everything, answers his calls and ensures I’m good with the service. I appreciate his responsiveness. dealership. He is on top of everything, answers his calls and ensures I’m good with the service. I appreciate his responsiveness. More

Jerry and the other service advisor are swamped. Too many calls not enough manpower. Took 4 days of calling and leaving messages until we got a return call. Once we finally got he car scheduled Too many calls not enough manpower. Took 4 days of calling and leaving messages until we got a return call. Once we finally got he car scheduled for service everything was fine More

Service was excellent. Jerry took great care of me. The only glitch was several voicemail messages that appeared to go into a black hole. I am sure they found the issue and Jerry took great care of me. The only glitch was several voicemail messages that appeared to go into a black hole. I am sure they found the issue and corrected it. More

This was my first time taking my vehicle in and it was a thoroughly pleasing experience. thoroughly pleasing experience. More