Genesis of Northwest San Antonio - Service Center

Outstanding Service advisor. Sonya kept me informed on vehicle status throughout process…absolutely great job! Sonya kept me informed on vehicle status throughout process…absolutely great job! More

Unfortunately I didn't get the whole package I was sold concerning valet and first class service. The dealership did pick my truck up for services, but I didn't get a loaner vehicle. My truck was picked up concerning valet and first class service. The dealership did pick my truck up for services, but I didn't get a loaner vehicle. My truck was picked up 9:30 am, and I didn't get it back until after 5 pm. I didn't receive an update on my truck status, and once I spoke with someone I was told the reason I still didn't have my truck was that it was waiting to be washed. No transportation, kids to pick up and transport to other commitments... I was extremely disappointed. To top it all off my truck didn't get washed, because I needed it before 6pm... after it had been gone since 9:30 am! I just want the promise that came with the truck I purchased. In Maryland not only did I get valet service, but I always received a loaner. My day went uninterrupted and remained productive. More

Absolutely stellar service! Gilbert my service advisor went above and beyond my expectations. Thank You Gilbert my service advisor went above and beyond my expectations. Thank You More

I called to schedule my vehicle to be picked up at my house for service and the person at the shop scheduled the car to be dropped off at the dealership. It took many calls, texts and emails to clarify t house for service and the person at the shop scheduled the car to be dropped off at the dealership. It took many calls, texts and emails to clarify the situation, and even then, I kept receiving emails and texts advising me to bring the car to the shop. Very confusing! More

I was greeted by JC with a smile and he helped get my oil change service going quickly so that I could get on with my day. I appreciate him and his willingness to always be so helpful every time my Genesis change service going quickly so that I could get on with my day. I appreciate him and his willingness to always be so helpful every time my Genesis needs to be serviced. More