Genesis of Northwest San Antonio - Service Center

Brought car in August 29th after waiting 1 month to get service appointment. Once in the service manager never called me to advise me of what was happening and never returned my calls. Finally, I called th service appointment. Once in the service manager never called me to advise me of what was happening and never returned my calls. Finally, I called the GM who had the director of service call me, 6 days later the car was repaired. More

We purchased a new GV80. The sales rep provided excellent overviews of the car's features and was able to answer all our questions. Following the sale, he helped customize th The sales rep provided excellent overviews of the car's features and was able to answer all our questions. Following the sale, he helped customize the vehicle settings (which are numerous) to our preferences. The store is located in temporary quarters pending its relocation to Boerne, so that the vaunted "Genesis Experience" falls a bit short for now. More

Genesis corporate has a parts availability issue which causes weeks delay in a warranty repair that should take days. This is possibly the result of. A need to redesign the fuel pump for the GV80? The c causes weeks delay in a warranty repair that should take days. This is possibly the result of. A need to redesign the fuel pump for the GV80? The car was returned and is back to good working order as before. More

My car was recently serviced at Genesis of Northwest San Antonio for routine covered maintenance using the Valet Service provided by Genesis. Per my understanding and per the service invoice/report a t Antonio for routine covered maintenance using the Valet Service provided by Genesis. Per my understanding and per the service invoice/report a tire rotation was to have been performed. However the rotation was not performed. About a week before the service date the TPM system indicated that the right front tire pressure was slightly low. I inspected the tire and noticed a small "tear" on the tire. This morning out of curiosity I wanted to check to see if the tear had progressed. The tire was not on the back right where I would have expected it to be had a tire rotation been completed, but it was still on the right front. This makes me concerned that the oil change was actually completed as well. The Genesis Valet service and Genesis of Northwest San Antonio deserve a negative rating if that were possible. I More

You cannot get anyone to answer the phone, no matter how many times you leave a message you don't get a return phone call. When you finally get an appointment, they tell you it will take up to 3 weeks to ge many times you leave a message you don't get a return phone call. When you finally get an appointment, they tell you it will take up to 3 weeks to get your car completed (that is for a recall, you would think the parts would be on hand or they would tell you this before dropping it off). More

I'm still waiting on a copy of my CarFax that I've asked for twice already since I bought the car on 1 September. Please send it to buju23@hotmail.com Shaun Oville Blue 2020 Genesis G80 for twice already since I bought the car on 1 September. Please send it to buju23@hotmail.com Shaun Oville Blue 2020 Genesis G80 More

I bought my Genesis through this dealership, and she runs flawless simple because I can rely on the service even after the valet, I continue to be treated with respect and courtesy from top to bottom of th flawless simple because I can rely on the service even after the valet, I continue to be treated with respect and courtesy from top to bottom of the staff. If anything I will continue to refer my fam and friends to this Genesis Dealership! J.Sanchez More

This dealership does great work, makes the process easy and takes great care of my car very well. and takes great care of my car very well. More

This is the 2nd time that I've used this place and the results were the same. I was charged for a service that wasn't provided and had to ask for a refund. I question the integrity of the staff because th results were the same. I was charged for a service that wasn't provided and had to ask for a refund. I question the integrity of the staff because they claim that a service was provided on something that I could verify but what about the things that I could not. I own a G80 and a GV80 and will not use this facility once I find a new service facility. More

Great staff; outstanding service manager; service was done at appointed time; great work by maintenance techs done at appointed time; great work by maintenance techs More