Genesis of Northwest San Antonio - Service Center

Service department did everything to make sure the process was quick and painless. JC kept me updated and answered all of my questions. process was quick and painless. JC kept me updated and answered all of my questions. More

Nicest dealership I've ever stepped foot in. Absolutely beautiful building and layout. Jerry Williams is a fantastic service advisor. Keep that guy around!! Absolutely beautiful building and layout. Jerry Williams is a fantastic service advisor. Keep that guy around!! More

Both the service manager, Jerry, and the driver that took my car for service, Nate, were professional and courteous. The process was painless. I'd give higher than 5 stars if I could. my car for service, Nate, were professional and courteous. The process was painless. I'd give higher than 5 stars if I could. More

It’s about time there’s a decent dealership somewhere in central Texas. My previous experiences with Genesis service has absolutely sucked. This is resulting in me trading the vehicle away. Lack of service central Texas. My previous experiences with Genesis service has absolutely sucked. This is resulting in me trading the vehicle away. Lack of service points and TERRIBLE service experience at previous locations. Jerry and this new dealership almost…..ALMOST changed my mind about keeping the vehicle. More

Jerry Williams provided outstanding service and is an excellent ambassador for the Genesis brand. Thank you! excellent ambassador for the Genesis brand. Thank you! More

Very kind, straight to the point and took care of me where it wasn’t of any inconvenience to me, great service. where it wasn’t of any inconvenience to me, great service. More

Now that they've split from their Hyundai facility, they seem to have arrived at a true luxury brand experience. seem to have arrived at a true luxury brand experience. More

I always get great service here. Everyone is always nice and take care of any questions i have. Everyone is always nice and take care of any questions i have. More

The appointment was quick. The new facility was week appointed and their service meet my expectations. The service writer Jerry was friendly and knowledgeable. The new facility was week appointed and their service meet my expectations. The service writer Jerry was friendly and knowledgeable. More

Walking into the Genesis dealership was an experience in itself – the state-of-the-art facility was inviting and beautifully designed. From the moment I arrived, I felt welcomed and valued. Unlike many d in itself – the state-of-the-art facility was inviting and beautifully designed. From the moment I arrived, I felt welcomed and valued. Unlike many dealerships where only the sales side offers warm greetings, here I was met at the door by a service representative. The service team was incredibly efficient, getting my vehicle in for regular maintenance promptly. What truly stood out was their exceptional customer care: instead of waiting, I was handed the keys to a brand new GV80 to use while my car was being serviced. This level of service allowed me to return to work and manage my responsibilities without any disruption. The Genesis brand has truly impressed me, not only with their luxurious vehicles but also with their outstanding service team. I couldn’t be happier with my experience and look forward to continuing my relationship with Genesis. More