Genesis of Northwest San Antonio - Service Center

JC was excellent in how he demonstrated his expertise in getting my vehicle repaired from a car accident, and his attention to detail allowed me not have to worry about anything during the process. getting my vehicle repaired from a car accident, and his attention to detail allowed me not have to worry about anything during the process. More

Friendly and helpful staff were attentive to service my vehicle. Appreciate greatly the loaner offered to me while my vehicle was serviced. vehicle. Appreciate greatly the loaner offered to me while my vehicle was serviced. More

Very pleasant experience vert professional. Love the atmosphere. JC was great. Very clean and welcoming. Love the atmosphere. JC was great. Very clean and welcoming. More

This was my first time at this location. I needed a 10K service done on my vehicle. My service advisor was Jerry Williams, and overall, I was satisfied with my visit. The brand new location I needed a 10K service done on my vehicle. My service advisor was Jerry Williams, and overall, I was satisfied with my visit. The brand new location was aesthetically pleasing--brand new and modern. Getting my vehicle serviced took longer than expected but Jerry was able to give me a loner car right away so that I wouldn't have to miss an office meeting that afternoon. I ended up picking up my vehicle towards the end of the day. It was a smooth transaction and did not encounter any more delays. The only negative encounter I had with this visit was that I was not informed about getting my service done at this new location. I made my appointment online, and apparently, the online systems don't sync up with the local sites' interconnected network. I found this very odd since the facility was brand new. I would hope that they have the ability to sync all their systems to accommodate the modern landscape of online communication. More

Thorough, straightforward, and everything explained in plain English. I took my car to world car genesis/ hyundai, the car was misdiagnosed they said I had no warranty and they said once they found a p plain English. I took my car to world car genesis/ hyundai, the car was misdiagnosed they said I had no warranty and they said once they found a problem they couldn't fix it till July 23rd. They are a joke. Thanks for being amazing. More

Great overall but took 1 hr to drop off and pick up loaner car. Much too long. loaner car. Much too long. More

I couldn't be more happy with the service I received. I desperately needed an oil change and they squeezed me in and were so kind and efficient about my appointment. Jerry in service is a wonderful man I desperately needed an oil change and they squeezed me in and were so kind and efficient about my appointment. Jerry in service is a wonderful man and Matt the service manager is so accommodating and kind. Great dealership and fantastic service! More

JC was amazing, he kept us informed at every step of the process. Took care of our vehicle like it was his own. 10 out of 10 process. Took care of our vehicle like it was his own. 10 out of 10 More

Might be a duplicate but this is a great Genesis dealer! ! Separating from Hyundai dealers has created a different feel. Beautiful facility and very nice folks. ! Separating from Hyundai dealers has created a different feel. Beautiful facility and very nice folks. More

Service department did everything to make sure the process was quick and painless. JC kept me updated and answered all of my questions. process was quick and painless. JC kept me updated and answered all of my questions. More