Genesis of Northwest San Antonio - Service Center

All aspects of this service experience was great. Mr. Williams (service manager) was exceptional. I am quite pleased with the experience. Mr. Williams (service manager) was exceptional. I am quite pleased with the experience. More

My had an awesome experience servicing my G70 here. Jerry Matthew was very exceptionally helpful and polite... Jerry Matthew was very exceptionally helpful and polite... More

Changes have been made within the service which have had a positive impact. The required work was performed in a timely manner. Meeting with Jorden (Genesis sales representative) was a pleasant experien a positive impact. The required work was performed in a timely manner. Meeting with Jorden (Genesis sales representative) was a pleasant experience and provide important decision making information. More

Ruben was outstanding , booked a loaner and serviced my car on time. Ps my car was returned sparkling clean. car on time. Ps my car was returned sparkling clean. More

Jerry was superb, made my appointment as smooth as possible. 10/10 experience. Will definitely be back! possible. 10/10 experience. Will definitely be back! More

Shane was absolutely amazing, as was the finance guy was not pushy very professional staff I highly recommend Genesis of San Antonio! not pushy very professional staff I highly recommend Genesis of San Antonio! More

I had a great experience with Tony! He was easy to work with and he was really fun. I knew what I was looking for and Tony found me that perfect vehicle. Definitely recommend you ask fo He was easy to work with and he was really fun. I knew what I was looking for and Tony found me that perfect vehicle. Definitely recommend you ask for Tony! He'll take care of you! More

Service Dept never returns voice mail messages (which are almost always necessary because they rarely answer their service dept line). Every time I've had my oil changed, they failed to reset my service int almost always necessary because they rarely answer their service dept line). Every time I've had my oil changed, they failed to reset my service interval or my oil in my settings. Last time after I left, on the way home the tire pressure warning popped up and they had reversed the recommended psi in front and rear tires (front were supposed to be 33 and rear 36 and they were opposite). I live out of town, so husband corrected my tire pressures. I've only had routine maintenance so far on my 2 year old Genesis. Now air conditioner/heater has no air flow on left side of vehicle vents (right side okay) and I cannot get them to answer the phone or call me back to schedule service. This was noticed right after they serviced (oil, tire rotation, 2 recalls). And then who knows how long I'll have to wait for an appt and how long they'll keep it (without promising a loner car which is supposed to be included) and I live out of town. I guess I should've bought a domestic vehicle with reliable service in my small home town. Oh, and there was no tire removal tool kit placed in my new Genesis upon sale. A year later I had a flat and my local tire shop couldn't remove the tire. He had to break the part off so he could repair the tire (and the other 3 tires also) and I had to get a new set of Genesis lug nuts and tool package from the dealer for future mishaps. More

Very good service I really appreciated that my vehicle was picked up from my place of business and the loaner given to me at the same time. was picked up from my place of business and the loaner given to me at the same time. More

Disappointed on the timeline to schedule a service and also wait time not informed properly also wait time not informed properly More