Genesis of Northwest San Antonio - Service Center

Awesome, fast, and very responsive service department! G90 was repaired and clean! Thanks Ruben & Jerry. G90 was repaired and clean! Thanks Ruben & Jerry. More

I love the new service area. It is beautiful and comfortable. Much better than the old area. Staff were friendly. Jerry explained thoroughly the services needed for my car. It is beautiful and comfortable. Much better than the old area. Staff were friendly. Jerry explained thoroughly the services needed for my car. He was amazing. More

I am very happy with the service I received for my car. They took care of me quickly and let me know what needed done. They took care of me quickly and let me know what needed done. More

This was my best experience with this dealership. I had previous disappointments; however, Mr. Suidy, Ruben and Jerry provided excellent service on this interaction. The response was immediate when I had previous disappointments; however, Mr. Suidy, Ruben and Jerry provided excellent service on this interaction. The response was immediate when I emailed Mr. Suidy. Ruben called me within 5 minutes and a loaner was delivered to me the same day. I was contacted about the status of my vehicle and all work needed was performed. That is top quality customer service. Jerry is special. He has excellent qualities of service representative. Top quality customer service all the way. Thank you Genesis of Northwest. Looking forward to the new location. More

Great customer service, friendly staff, and I love how clean the car is when handed back over. clean the car is when handed back over. More

Our service advisor Jerry Williams was very pleasant to work with, he called us weekly with an update on our vehicle. work with, he called us weekly with an update on our vehicle. More

Responded with service necessary vey timely and continued into next day. Was best I ever had continued into next day. Was best I ever had More

Great service and excellent communication! So glad we chose Genesis as our new vehicle.. Can’t wait to see their new showroom! So glad we chose Genesis as our new vehicle.. Can’t wait to see their new showroom! More

Best customer service with a very professional team. Very courteous and friendly to customers. Will highly recommend a Genesis. Very courteous and friendly to customers. Will highly recommend a Genesis. More

Making the appointment through the app made the process very efficient and convenient as I could the day and time I was available to take the vehicle to the Service Center. The car was ready on the timing very efficient and convenient as I could the day and time I was available to take the vehicle to the Service Center. The car was ready on the timing it was promised, which was fast, enabling me to wait for service to be completed at the Service Center. Comfortable wait area suitable to work remotely while waiting for the car. Very attentive and communicative personnel. Good experience overall. More