Genesis of Northwest San Antonio - Service Center

Very friendly professionals there. Facilities are very nice and clean. Customer service is top notch and constant throughout visit. Facilities are very nice and clean. Customer service is top notch and constant throughout visit. More

Jerry is really great. Service department is helpful in servicing my car and providing quality customer service Service department is helpful in servicing my car and providing quality customer service More

Jerry and Nathan took good care of me! Looking forward to receive excellent service at the New location! Looking forward to receive excellent service at the New location! More

Every time i bring my car in for service i am treated very well. Thing are explained to me and any questions i have are answered. My car is always nice and clean when i get it back. very well. Thing are explained to me and any questions i have are answered. My car is always nice and clean when i get it back. More

They picked my vehicle up ahead of schedule. They gave me updates and let me know what all was done when they returned it. They gave me updates and let me know what all was done when they returned it. More

Excellent service and informative on all the issues regarding my visit and beyond. Very much looking forward to the opening of the new location. regarding my visit and beyond. Very much looking forward to the opening of the new location. More

Jerry is good. He gets recall service done for me within a day. Good communication as well. He gets recall service done for me within a day. Good communication as well. More

Jerry is the shining star within the service department. He answers his phone, returns messages and is always available. Having been in the automotive industry, I can appreciate a great service advisor. I r He answers his phone, returns messages and is always available. Having been in the automotive industry, I can appreciate a great service advisor. I recommend him completely. More

They were very responsive and got my GV80 in and out quickly. They even went above and beyond and offered the valet service which made it way more convenient for me to go on about my day. Thank you! quickly. They even went above and beyond and offered the valet service which made it way more convenient for me to go on about my day. Thank you! More

Communication before the scheduled service was good as I was informed as to the service pick up process. Day of service I was called with the ETA and they arrived on time. I was called again giving me the was informed as to the service pick up process. Day of service I was called with the ETA and they arrived on time. I was called again giving me the ETA of my car to be returned and the service slip would be included. Jerry did arrive as promised. Even though I was without a vehicle for about 2 1/2 hours, ( they asked if I wanted a loaner) I was able to accomplish my work without interruption of being out of the office. I recommend the concierge service! And best of all, the vehicle was hand washed...she's a beauty! More