Genesis of Northwest San Antonio - Service Center

Now that they've split from their Hyundai facility, they seem to have arrived at a true luxury brand experience. seem to have arrived at a true luxury brand experience. More

The appointment was quick. The new facility was week appointed and their service meet my expectations. The service writer Jerry was friendly and knowledgeable. The new facility was week appointed and their service meet my expectations. The service writer Jerry was friendly and knowledgeable. More

Walking into the Genesis dealership was an experience in itself – the state-of-the-art facility was inviting and beautifully designed. From the moment I arrived, I felt welcomed and valued. Unlike many d in itself – the state-of-the-art facility was inviting and beautifully designed. From the moment I arrived, I felt welcomed and valued. Unlike many dealerships where only the sales side offers warm greetings, here I was met at the door by a service representative. The service team was incredibly efficient, getting my vehicle in for regular maintenance promptly. What truly stood out was their exceptional customer care: instead of waiting, I was handed the keys to a brand new GV80 to use while my car was being serviced. This level of service allowed me to return to work and manage my responsibilities without any disruption. The Genesis brand has truly impressed me, not only with their luxurious vehicles but also with their outstanding service team. I couldn’t be happier with my experience and look forward to continuing my relationship with Genesis. More

My Service Advisor, JC, expressed Genesis's commitment to surpassing the competition. I was optimistic that my first encounter with Genesis would live up to his words. JC indeed delivered, going above and be surpassing the competition. I was optimistic that my first encounter with Genesis would live up to his words. JC indeed delivered, going above and beyond to ensure my utmost satisfaction. I anticipate a lasting relationship with you all. More

The team led by Ruben is super. Ruben gave me a tour, and kept in contact with me throughout the process Ruben gave me a tour, and kept in contact with me throughout the process More

Our Service Advisor Jerry Williams was amazing! They were professional, courteous and friendly. We received top notch service and love the service we received They were professional, courteous and friendly. We received top notch service and love the service we received More

Communication and thoroughness of recent service experience was excellent. All the issues of concern were addressed and staff who picked up and delivered the vehicle were very courteous and professi experience was excellent. All the issues of concern were addressed and staff who picked up and delivered the vehicle were very courteous and professional. More

Jerry Williams and the valet service have been awesome. Best experience since I bought my car in 2021. Best experience since I bought my car in 2021. More

Excellent customer service. You can tell they really care about the customer and performing at an exceptional standard. You can tell they really care about the customer and performing at an exceptional standard. More

JC as a service advisor was great! He kept me up to date with the progress of my car. Tim (detailer in waiting) was very nice. Very personable, easy to talk with and really went abov He kept me up to date with the progress of my car. Tim (detailer in waiting) was very nice. Very personable, easy to talk with and really went above and beyond to make sure my experience was the best. I was there 4 hours and Tim ,JC and Danny helped the time go a bit faster More