Genesis of Northwest San Antonio - Service Center

Love this new Boerne location for a Genesis dealership and service! Jerry Williams took such good care of us and our car for routine maintenance. He was professional and helpful, keeping us informed about and service! Jerry Williams took such good care of us and our car for routine maintenance. He was professional and helpful, keeping us informed about the status of the service. The facility is great - modern and efficient! More

The service was great. Best of all that you can view your vehicle while the service is being completed. The staff super friendly, helpful, thoughtful and professional. T Best of all that you can view your vehicle while the service is being completed. The staff super friendly, helpful, thoughtful and professional. The location is beautiful. More

This is a wonderful dealership! I just love everything about it!! My sales rep. Shane Monroe was awesome, very knowable about the GV80 2025, his expertise is wonderful. Ken Flynn my I just love everything about it!! My sales rep. Shane Monroe was awesome, very knowable about the GV80 2025, his expertise is wonderful. Ken Flynn my finance rep is also great and helpful as well as Jerry Williams my service rep. I have only wonderful to say since I traded in my GV80 Prestige 3.5t 2024 for a 2025 same specs. More

JC is the best advisor out there! Make sure to give him a ring if ya need anything. Make sure to give him a ring if ya need anything. More

Loud employees in lobby, had to return for engine light fix after I got out on road due to mechanic error, didn't blow out air filter as requested. fix after I got out on road due to mechanic error, didn't blow out air filter as requested. More

Excellent service, and kept me updated. Very professional when they came to pick up my GV80 and when they dropped it off. Car was clean and looked awesome! Very professional when they came to pick up my GV80 and when they dropped it off. Car was clean and looked awesome! More

Jerry is absolutely great to deal with. I had an appointment and they did the recall in a timely fashion and washed my GV70. The dealership is amazing, really beautiful. Everyone is frie I had an appointment and they did the recall in a timely fashion and washed my GV70. The dealership is amazing, really beautiful. Everyone is friendly and a great experience overall. More

This was the closest dealership to me at the time and they did a state inspection on my car and had me back on the road in no time. JC was very helpful & professional and the gentleman who greeted me in they did a state inspection on my car and had me back on the road in no time. JC was very helpful & professional and the gentleman who greeted me in the service lane was very kind as well. Will be coming back in for services. More

Great service - my service advisor, Jerry, was very helpful and updated me on the status of my service. I was leaving for Utah and they arranged to have someone drive me to the airport. I cannot reca helpful and updated me on the status of my service. I was leaving for Utah and they arranged to have someone drive me to the airport. I cannot recall the name of the driver but he was very helpful and professional. More

Jerry is very resourceful! I initially made an appointment as soon as I got my mail. I made sure of it and was scheduled that same day online. It was quick. Well anyway, Jerry I initially made an appointment as soon as I got my mail. I made sure of it and was scheduled that same day online. It was quick. Well anyway, Jerry called me to let me know that the part would not be in that quick and that I may have to wait or leave my vehicle for a length of time. I wasn't able to do so so he rescheduled me for a later time that same month. I arrived for my appointment and Jerry got me processed quickly. I even got a ride home. I cannot remember the young man's name that took me home but he had great conversation that kept me engaged. He's a great driver too. I had some work to catch up on and could not sit in the dealership lounge but it seems like by the time I got back home, it was Jerry calling me again for a pick up. I hoped in the shuttle and we were off. My vehicle was ready once I arrived. What a great (and easy) process for me. Thanks Jerry and Genesis staff! More