Genesis of Northwest San Antonio - Service Center

Check-in was seamless. Everyone was courteous. Person who called to inform me that service was requires, told me service should take about a half hour, but it was an hour Everyone was courteous. Person who called to inform me that service was requires, told me service should take about a half hour, but it was an hour and 15 minutes. Andrew Roth was helpful in trying to keep me updated and speed things up. Overall, it was a good experience. More

Jerry was there to greet me when I pulled up and had all my information for the repair. This made the check in process much quicker. He also kept me updated while I waited in the service lounge area. Coff my information for the repair. This made the check in process much quicker. He also kept me updated while I waited in the service lounge area. Coffee machine was excellent! More

Service of the vehicle was good. They tried to upsell services that were not necessary on a vehicle with 29000 miles according to Genesis G90 Ultimate maintenance schedule. What They tried to upsell services that were not necessary on a vehicle with 29000 miles according to Genesis G90 Ultimate maintenance schedule. What got me upset was the condition of the vehicle post service. There were splatters of fluid in the engine bay and greasy fingerprints and smudges inside and outside the vehicle. I had them wipe down the engine bay but it still showed signs of careless work. The white leather interior front seat, door handles inside, switches, and seat adjustment knobs were soiled with grease or oil. So I spent an hour cleaning inside and out when I got home. As you probably guess by now I keep my vehicles in pristine condition and was very disappointed. Perhaps someone who does not care much about their car would be ok with this but I am not. When I checked in the representative said we normally offer a free wash but your car does not need it. I agreed. Prior to driving away after service when I pointed out the above issues, they offered a free wash but I declined as at that point I was not happy and did not have more time to wait. I will not return to this dealership unless there is improvement in their care of vehicles handed in for service. More

Mr. Monroe, was very professional, very courteous, knew the product. Enjoyed spending my money with him. Mr. Flynn, did what finance guys do. Hard sell. I am in process of cancelling the extended warran the product. Enjoyed spending my money with him. Mr. Flynn, did what finance guys do. Hard sell. I am in process of cancelling the extended warranty he sold me at closing as he has not explained or compared that one to the Hyundai extended warranty. Cancelling g and getting a refund turns out to be a 2 month process which is ridiculous. More

My service provider was professional and all staff were courteous and pleasant and the maintenance was completed efficiently. courteous and pleasant and the maintenance was completed efficiently. More

Great service. I like that I was able to see my vehicle worked on. The dealership was very clean also. I like that I was able to see my vehicle worked on. The dealership was very clean also. More

Beautiful facility, well stocked, and comfortable. Service manager made initial contact via text and service was completed within reason. Tire pressure was not correct for all tires upon service com Service manager made initial contact via text and service was completed within reason. Tire pressure was not correct for all tires upon service completion and I was assured the pressure would stabilize -- it did not. Took my vehicle to another facility to have tire pressure adjusted. More

The service provided by my service manger, JC was impeccable. I was kept updated on progress and given the red carpet treatment. Everyone was personable and really solidified why I am now a Genesis o impeccable. I was kept updated on progress and given the red carpet treatment. Everyone was personable and really solidified why I am now a Genesis owner More

You guys built a premier facility and staffed it with great people. What a concept. great people. What a concept. More

The dealership was prepared for my service appointment and was very professional and courteous. They also provided me with a loaner car which is much appreciated. and was very professional and courteous. They also provided me with a loaner car which is much appreciated. More