Genesis of Northampton

I just bought a 2025 Genesis GV70. The person we (my husband and I) dealt with was Josue Bournigal. He is a very pleasant and knowledgeable person to deal with about the business and v The person we (my husband and I) dealt with was Josue Bournigal. He is a very pleasant and knowledgeable person to deal with about the business and vehicles he sells. He was very helpful in helping us to try different vehicles to make sure that we chose the right vehicle we wanted. More

No communication nothing but lies and run around Damaged every one of my rims set up to let them fix this had 5 months to prepare has had my car for 3 days have done nothing to fix my rims lied multiple tim every one of my rims set up to let them fix this had 5 months to prepare has had my car for 3 days have done nothing to fix my rims lied multiple times to me no customer service at all won't even say sorry for their screw up so now it's time to call the lawyer in and teach them what accountability is Stay away from this dealership and it's utterly incompetent workers More

Sara was my specialist for this oil change. She was welcoming, kind and made sure I was comfortable during my wait time. She was also very kind to my daughter who was with me during the drop of She was welcoming, kind and made sure I was comfortable during my wait time. She was also very kind to my daughter who was with me during the drop off of my car! Sara was amazing and I would return to this dealership because of her great service! More

I am satisfied with the level of customer service I received during my recent visit. My service advisor Jeremy Copsey has always been extremely professional, honest, friendly and helpful. I can say received during my recent visit. My service advisor Jeremy Copsey has always been extremely professional, honest, friendly and helpful. I can say with confidence that Jeremy and the team have my trust when it comes to taking my car for service and the place I plan on taking my car in the future. More

Car was clean and tidy after a big service. Work was done properly and I’m very pleased Work was done properly and I’m very pleased More

Courteousprofesssional,clean,timely,knowledgeable,organiz ed,good coffee,selection,convinience,competitive,friendly,fast,non aggressive,bright ed,good coffee,selection,convinience,competitive,friendly,fast,non aggressive,bright More

My vehicle was brought (2023 Genesis G70) for service on 10/12/2024. For an oil change and tire rotation. Service advisor Jeremy had looked into the vehicle and confirmed that there was a recall on the vehi 10/12/2024. For an oil change and tire rotation. Service advisor Jeremy had looked into the vehicle and confirmed that there was a recall on the vehicle and it would just be a quick update won’t take long. While my vehicle was in service I was given a call by Hunter in the sales department asking me if I wanted to get my vehicle appraised I told them no, I just got the vehicle and he proceeds and says “well I’m sure you can’t afford another one anyways” 5 hours later my vehicle was given back. (What took so long I am unsure) in the meantime when my partner dropped off the vehicle to my job where I was at (about a 30 minute drive) my vehicle overheated. I was furious I gave the service department a call. I was connected with the scheduling coordinator, I advised him of my situation. He wasn’t sure what to do. I was transferred to a sales manager because the service manager was not in on vacation. The service manager was actually helpful and very apologetic he looked into the situation and connected me back to the service advisor Jeremy told me their was nothing they can do and they close in an hour and a half. I asked him what was I supposed to do, he told me he don’t have towing service on the weekends and I was to far away for them to do anything. I told them it was unacceptable my vehicle was in perfect condition prior to it being dropped off, it was the first service on my Genesis. Never had any issues prior. I was told that he was going to look into it and see what was able to be done. I called my mechanic he showed up and discovered my cooling fan was disconnected (why it was disconnected for an oil change I am not sure) and also discovered that the tires were never rotated (one of the tires have a small slash due to a curb and it was in the same position driver side back tire). I am still yet to hear from Jeremy on the next steps. Never gave me a call back. NEVER USING THEM AGAIN. More

Service team was amazing and honest. Appreciate the communication prior/during/ and after my scheduled services. Thanks Jeremy and team Appreciate the communication prior/during/ and after my scheduled services. Thanks Jeremy and team More

Service coordination was difficult. Very poor communication and car came back without being cleaned. It took several calls with no call backs to find any information. Second time com Very poor communication and car came back without being cleaned. It took several calls with no call backs to find any information. Second time communication has been poor More

Great dealership ,Carlos , Matt , Sara great to deal with them , they take care of their customers them , they take care of their customers More