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Genesis of Naples - Service Center

Naples, FL

4.6
157 Reviews
Call Service Center (239) 325-1999

157 Reviews of Genesis of Naples - Service Center

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January 08, 2025

Genesis of Naples provided exceptional service. They fit me in a week before my appointment to accommodate my travel schedule and did a great job with all my repairs. I was very pleased with the More

by scottpgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel, Peter
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Jan 09, 2025 -

Genesis of Naples responded

We're delighted to hear that Genesis of Naples was able to accommodate your schedule and provide exceptional service. Thank you for sharing your positive experience, and we're glad everything went smoothly with your repairs!

January 08, 2025

As usual, we had a great experience dealing with the Genesis dealer in Naples. Peter Franks was very professional and helpful. More

by tcmona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
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Jan 09, 2025 -

Genesis of Naples responded

We're delighted to hear that Peter provided a professional and helpful experience at Genesis of Naples. Thank you for your continued support, and we look forward to serving you again!

January 08, 2025

Showed up at 8 AM for my appointment, my agent was inundated with customers, but she was efficient, personable and professional the whole time, regardless of the strange questions she responded to. More

by RLOOMIS564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept Linda
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Jan 09, 2025 -

Genesis of Naples responded

Thank you for your patience and understanding during your visit to Genesis of Naples! We're glad to hear that our agent provided efficient, personable, and professional service. We appreciate the feedback and look forward to serving you again in the future!

January 06, 2025

My check in for appointment was very easy and the work was completed at time promised More

by ART26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall service coordinator
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Jan 07, 2025 -

Genesis of Naples responded

Thanks a bunch, from the Genesis of Naples Team! It was a pleasure to assist you.

January 05, 2025

Great service crew, kept me informed of the process and time frame will happily come back! More

by RLOOMIS564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC in Service
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Jan 06, 2025 -

Genesis of Naples responded

It means so much to us to see your review! Thanks from the team at Genesis of Naples.

January 05, 2025

Steve was the lowest pressure salesman I’ve ever met. He knows his cars and helped us find the perfect one. Service is always quick and efficient and they keep you well informed. More

by SLKELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kalinowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Genesis of Naples responded

Kelly, we're delighted to hear that Steve provided a low-pressure and informative experience at Genesis of Naples. Thank you for your feedback, and we look forward to serving you again!

January 05, 2025

JC was outstanding. A a a a a a a a a a as a a More

by joehanzek
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC in servicr, Todd Schwoerer
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Jan 06, 2025 -

Genesis of Naples responded

Joe, thanks for the shoutout to JC! We appreciate your support here at Genesis of Naples.

January 05, 2025

Great! Pavel was very professional. You need more loaner cars available for customers to take More

by candicekehoedesigns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pavel
Report | Print
Jan 06, 2025 -

Genesis of Naples responded

We appreciate your praise for Pavel and your feedback about the loaner options here at Genesis of Naples. Thank you!

January 05, 2025

Wonderful service center. They picked up our car on time and gave us a loaner for the day. Car was serviced and delivered back to us clean and all items were taken care of u More

by LIZMUNZ45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
they were not listed
Report | Print
Jan 06, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with Genesis of Naples! We're delighted to hear that our service center met your expectations and made the process convenient. We appreciate your support and look forward to serving you again in the future!

January 05, 2025

Second time I used the dealer for service, and it was excellent both times. Peter kept me informed. Thank you More

by mylittlemargie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks, Pawel Bartnicki
Report | Print
Jan 06, 2025 -

Genesis of Naples responded

We're delighted to hear that your service experiences have been excellent at Genesis of Naples! Peter and the team appreciate your feedback, and we're here for any future needs. Thank you!

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