Genesis of Naples - Service Center

Nice waiting room and Pawel was very attentive. Got in and out in and hour which is much faster than I was expecting. Got in and out in and hour which is much faster than I was expecting. More

Always great to work with Genesis of Naples. They are all very professional and work quickly to get you in and out. They are all very professional and work quickly to get you in and out. More

You did a great job on the vehicle service and washing the vehicle. But I had to wait 6 weeks to get my vehicle in for service (i.e. I called to book an appointment in early December and didn't get the ap the vehicle. But I had to wait 6 weeks to get my vehicle in for service (i.e. I called to book an appointment in early December and didn't get the appointment until January 13th). Also, the Valet Service wasn't available, which is part of my purchase. Also, you ran out of loaner cars the day I dropped the vehicle off. And interestingly enough my invoice has a charge for Valet Service on it for $144.60, and not sure why when it wasn't even available? More

Other than not having a loaner car available as I anticipated from Genesis and over 30 years with Lexus, everything else was top drawer. Staff was very good in explaining some technical things I wan anticipated from Genesis and over 30 years with Lexus, everything else was top drawer. Staff was very good in explaining some technical things I wanted to know. More

Overall my buying experience was fantastic. Ricardo was my amazing and knowledgeable sales professional. Genesis is at a new level and look forward to seeing their own building and service ce Ricardo was my amazing and knowledgeable sales professional. Genesis is at a new level and look forward to seeing their own building and service center. Thinking about getting an additional genesis SUV to go with the G70. The service manager Alex was also a pleasure to deal with and I am confident he would resolve any issues in the future. More

The AC problem we had is known by Genesis for our model year 2023, yet we had to rent our own car because they claimed to have no loaners. The repair took 4 weeks to complete with limited communication. year 2023, yet we had to rent our own car because they claimed to have no loaners. The repair took 4 weeks to complete with limited communication. More

Exceeded my expectations friendly courteous cleaned my vehicle as part of the service and the service was completed earlier than promised vehicle as part of the service and the service was completed earlier than promised More

Professional, on schedule pickup & drop off of courtesy vehicle, accommodating to my schedule & location, communication. vehicle, accommodating to my schedule & location, communication. More

Everyone at Genesis of Naples especially JC we’re helpful and very courteous throughout our service appointment. and very courteous throughout our service appointment. More

Extremely professional, courteous and care about the customer. Peter in service is fabulous and reaches out to communicate what is being done and when the car is ready! 5 star rating for sure!!! customer. Peter in service is fabulous and reaches out to communicate what is being done and when the car is ready! 5 star rating for sure!!! More