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Genesis of Naples - Service Center

Naples, FL

4.6
157 Reviews

157 Reviews of Genesis of Naples - Service Center

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January 28, 2025

Peter was very well informed, explained the process, and was very understanding of this old lady. Thank you More

by ADUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter in service dept desk
Jan 28, 2025 -

Genesis of Naples responded

We're delighted to hear that Peter provided such a supportive and informative experience at Genesis of Naples. Thank you for sharing your kind words, and we're here if you need anything else!

January 28, 2025

KC was my service advisor and was great to work with. Nice areas for waiting. More

by bkcarrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Jan 29, 2025 -

Genesis of Naples responded

Your kind review warms our hearts! Thank you from the Genesis of Naples Team.

January 27, 2025

Daniel was very knowledgeable about the car and answered all the questions we had. He went out of his way to accommidate us. More

by JERRY93
Recommend Dealer
Yes
Employees Worked With
Daniel Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Genesis of Naples responded

Jerry, we're delighted to hear that Daniel provided you with such knowledgeable and accommodating service at Genesis of Naples. Thank you for sharing your experience!

January 27, 2025

The dealership was fair with their negotiations, and they were very good on explaining all the intricate parts of the car in the various devices to help you get the most out of the vehicle. More

by DONALDWEGENERDCPC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Banks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Genesis of Naples responded

Donald, we're glad to hear that our team at Genesis of Naples provided clear explanations and fair negotiations. Enjoy getting the most out of your new vehicle!

January 26, 2025

Took six weeks to get an appointment for an oil change. Then no loaner car. More

by pekie324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Genesis of Naples responded

I sincerely apologize for the delay and the frustration it has caused. However, we typically provide courtesy cars if your service takes longer than expected and when it is a warrantable item. If there's anything else you'd like to discuss, please feel free to reach out to me directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

January 26, 2025

I'm always treated with respect by the service staff. Service Advisor Pawel Bartnicki ensures I'm completely satisfied before leaving with my car. In Sales, Product Specialist, Arli Fritz has followed up More

by RD_ROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki, Arli Fritz
Jan 27, 2025 -

Genesis of Naples responded

Thank you for sharing your positive experience with us at Genesis of Naples! We're delighted to hear that Pawel and Arli have provided exceptional service and support. We appreciate your kind words and look forward to assisting you in the future!

January 25, 2025

Peter Frank’s is very good and professional at his job. Great guy and kept me informed on my car as it was being serviced More

by Najpdj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
Jan 27, 2025 -

Genesis of Naples responded

We're delighted to hear that Peter provided excellent service and kept you informed during your visit at Genesis of Naples. Thank you for sharing your experience with us!

January 25, 2025

Here’s a five-star review you could consider: ⭐⭐⭐⭐⭐ “I couldn’t be more impressed with Peter and his team! From start to finish, they went above and beyond to ensure my needs were m More

by hutsonfamily4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
Jan 27, 2025 -

Genesis of Naples responded

Thank you for the glowing review! We're delighted to hear that Peter and his team at Genesis of Naples exceeded your expectations with their exceptional service. We truly appreciate your recommendation and look forward to serving you again in the future!

January 25, 2025

This is the first major purchase for a vehicle in many years. In finding my Genesis GV80 of course I was very nervous about a major purchase 1800 miles away, but having Purchased my vehicle from Tamiami o More

by scott2719
Recommend Dealer
Yes
Employees Worked With
Anthony "Tony" Catalina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Schipani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Genesis of Naples responded

We're delighted to hear that Anthony and the team at Genesis of Naples made your long-distance purchase a seamless experience! It's wonderful knowing you felt comfortable throughout the process, and we're thrilled you're loving your new Genesis GV80. Safe travels back to Baldwinsville, NY, and don't hesitate to reach out if you need anything in the future!

January 25, 2025

Very efficient in servicing my G80. Nice overall experience. Will go back in the .future More

by CANDYM930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pawel, Bartnicki. *****
Jan 27, 2025 -

Genesis of Naples responded

We couldn't ask for a better review of Genesis of Naples. Thanks so much, Candy!